Customer Relationship Management Manager

Company Description

Skipper Furnishings, redefined home décor in India over the last three decades, making it the biggest and most esteemed brand for home furnishings in the country. With over 500 sales points and 30 retail outlets, the company designs the latest home-décor trends through its in-house team and state-of-the-art manufacturing facilities. Established in 1964, Skipper Furnishings is known for its expertise in creating spaces that reflect emotions and creativity. The company has a nationwide supply chain network, including an e-commerce portal and partnerships with major online and offline retailers. Skipper Furnishings caters to a prestigious clientele including the hotel industry, government departments, and corporate houses.

Role Description

This is a full-time, on-site role for a Customer Relationship Management Manager at Skipper Furnishings, located in the Greater Kolkata Area. The CRM Manager will be responsible for developing and managing customer relationships, overseeing market segmentation, driving sales initiatives, and handling project management tasks. The role involves analyzing customer data, implementing CRM strategies, enhancing customer satisfaction, and collaborating with sales and marketing teams to ensure seamless customer experiences.

Qualifications

• Strong Analytical Skills for data analysis and reporting
• Excellent Communication skills for effective customer interaction and team collaboration
• Proven experience in Sales and Market Segmentation
• Project Management skills to handle various customer-related projects
• High level of organization and attention to detail
• Ability to work effectively in a team-oriented environment
• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience in the home furnishings industry is a plus

Expected CTC 4-5L Per annum