Customer Relationship Management Manager

Pay Range- 40,000- 50,000 monthly

Company Description

Rambhajo’s, established in 1921 in Jaipur, Rajasthan, is a heritage jewellery house known for its exquisite craftsmanship in Jadau (Polki), Kundan, Meena, Rosecut, and Fine Diamond jewellery. With a history spanning over 105 years and serving more than 1.15 million customers across five continents, Rambhajo’s is synonymous with authenticity, craftsmanship, and trust. Each creation is handcrafted using natural diamonds, polkies, and pure gold, representing the brand's commitment to excellence. Now guided by the fourth generation of the Gilara family, Rambhajo’s continues to merge traditional artistry with modern design and advanced craftsmanship, creating jewelry that embodies legacy, luxury, and trust.

Role Description

This is a full-time on-site role for a Customer Relationship Management (CRM) Manager located in Jaipur. The CRM Manager will be responsible for managing customer relationships and interactions, developing and implementing CRM strategies, and using analytical tools to segment the market and enhance customer satisfaction. Daily tasks include overseeing sales operations, ensuring effective communication with customers, and managing project timelines and deliverables. The CRM Manager will also be responsible for identifying opportunities to improve customer experience and drive sales growth.

Qualifications

• Strong Analytical Skills and Market Segmentation experience
• Excellent Communication and Sales skills
• Proven Project Management abilities
• Strong understanding of CRM software and tools
• Ability to work independently and as part of a team
• Experience in the jewelry or luxury goods industry is a plus
• Bachelor's degree in Business, Marketing, or related field