Customer Relationship Management Lead

Company Description

JuniGadi.com is revolutionizing the digital space for used vehicles by helping dealers efficiently market their vehicles and enabling customers to easily discover them. Serving the Gujarat region, our platform offers both an application and website, making vehicle search faster and connecting buyers and sellers directly. We offer tools for sellers to digitalize their business at minimal cost, manage stock, customers, and online marketing, alongside a 24/7 chat service for our customers. Visit us at www.junigadi.com or download our app.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Lead located in Ahmedabad. The CRM Lead will oversee maintaining and improving customer relationships, develop strategies to enhance customer engagement, and ensure customer satisfaction through effective communication. Responsibilities include sales and marketing support, project management, and data analysis to gain insights into customer behavior. The CRM Lead will work closely with various departments to implement CRM systems and strategies.

Qualifications

• Strong Analytical Skills
• Excellent Communication abilities
• Proven experience in Sales and Customer Relationship Management (CRM)
• Project Management skills
• Experience in developing and implementing CRM strategies
• Ability to collaborate with cross-functional teams
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Experience in the automotive industry is a plus