Customer Relationship Management Executive

CRM Executive

Location- Nariman Point, Mumbai

Experience- 0-2 Years

Work mode- WFO

Immediate joiners only

Duties & Responsibilities-

Sample responsibilities for this position include:

• Highly numerate with excellent proficiency in Microsoft Excel
• Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs
• Ensuring that client information is most updated in CRM tools
• Lead regular status meetings and glean field input through regular connects
• Develop further as professional sales rep by acquiring working knowledge and selling techniques
• Proficient in Zoho and Excel prefered
• Work closely with operations and product managers to effectively prioritize projects to fit business needs
• Follow standard practices, keeping data organized, readable, maintainable, and documented
• Remain current on new and updated information
• Manage the sending of the Quarterly connects and other marketing invitations to client
• Bright and willing to learn