Customer Relationship Executive

Receive and process customer orders via email, call, or portal.

Coordinate with dispatch and production for order timelines.

Enter and manage order data in CRM/ERP system.
Order Status Updates

Provide timely updates to customers on dispatch schedules.

Share tracking details, expected delivery dates, and invoice copies.

Communicate proactively in case of delays or rescheduling.
Customer Service & Communication

Handle post-sale queries such as invoicing, warranty, product info.

Log service requests and escalate to relevant departments.

Maintain professionalism in all customer communication (calls, email, WhatsApp).
Internal Coordination

Liaise with accounts, dispatch, and service departments.

Ensure all commitments to customers are tracked and fulfilled.

Maintain accurate customer records and follow-up logs in Zoho CRM

Requirements Eligibility Criteria

Education :

Graduate in any discipline.

Additional certification in customer support or communication is a plus.

Experience :

1\u20133 years of experience in a customer-facing or coordination role.

Experience with order processing or customer support preferred.

Skills Required :

Excellent written and verbal communication (English & Hindi)

Polite, composed, and solution-oriented attitude

Basic knowledge of CRM tools (Zoho CRM preferred)

MS Excel, email, and phone handling proficiency

Benefits

Job Type : Full-Time (Office-Based)

Working Hours : Standard business hours, 6 days a week

Recruitment : Through pre-screening and telephonic interview

Reporting : Weekly reporting and scoring.