Customer Relationship Executive

Job Title: Relationship Executive
Location: 125/2, Taki Rd, Kalikapur, Barasat, Kolkata, West Bengal 700124
Email to Apply: humanresources@need82.in

About the Company:
Need Eighty Two Forex and Travels Pvt. Ltd. is a leading travel and tourism company, providing exceptional services to clients across India and abroad. We are looking for a dynamic and customer-focused Relationship Executive to manage and grow client relationships.

Key Responsibilities:

• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and loyalty.
• Understand client needs and provide suitable services and solutions.
• Act as a point of contact for clients, addressing inquiries, issues, and feedback promptly.
• Identify opportunities to upsell or cross-sell company products and services.
• Maintain accurate records of client interactions and transactions in CRM systems.
• Collaborate with internal teams to ensure smooth service delivery and resolution of client issues.
• Prepare reports on client relationships, sales, and service feedback.
• Represent the company in a professional and positive manner at all times.

Qualifications & Skills:

• Bachelor’s degree in any discipline; a background in business, tourism, or hospitality is a plus.
• Minimum 1-3 years of experience in client relationship management, sales, or customer service.
• Excellent communication and interpersonal skills.
• Ability to understand client needs and provide effective solutions.
• Strong organizational skills and attention to detail.
• Customer-focused mindset with the ability to handle multiple clients effectively.

How to Apply:
Interested candidates are requested to send their CV to humanresources@need82.in with the subject line: “Application for Relationship Executive – [Your Name]”.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person