Customer Relationship Executive

As a Customer Relationship Executive at the company, your role will involve managing and enhancing relationships with clients to ensure high levels of customer satisfaction and exceptional service. Your responsibilities will include: - Building and maintaining strong, long-term relationships with clients by providing professional service and timely solutions tailored to their needs. - Acting as the primary point of contact for clients, addressing inquiries, concerns, and issues with professionalism and courtesy. - Providing exceptional customer support across multiple channels and resolving issues promptly. - Identifying opportunities for cross-selling or up-selling relevant IT staffing and services. - Assisting clients with day-to-day IT staffing operations and ensuring compliance with regulatory requirements. - Addressing and resolving customer complaints and concerns, aiming for a first-contact resolution. - Developing strategies to ensure high customer satisfaction and improve retention metrics. - Monitoring client interactions and satisfaction levels through surveys or feedback. Preferred qualifications for this role include: - 1-3 years of experience in a customer-facing role, preferably in the banking or financial services industry. - Experience in customer relationship management systems and tools. - Strong communication, problem-solving, and decision-making skills. - Ability to build rapport and trust with clients. - Knowledge of banking products, services, and regulatory standards. - A bachelor's degree in Business, Finance, Marketing, or a related field is preferred. Joining the team offers competitive salary and benefits, opportunities for career growth within the banking sector, a collaborative team environment, and ongoing training and development programs.,