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Snrg Electricals
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Customer Relationship Executive

Customer Relationship Executive

Snrg Electricals

2 - 4 years

|

3 - 4 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

customer relationship excel complaint handling query resolution root cause analysis post sales support after sales support lead generation customer customer satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Customer Relationship Executive

Key Responsibilities

Serve as the primary point of contact for assigned customers
Handle customer inquiries, complaints, and service requests professionally
Build and maintain strong, long-term relationships with clients
Coordinate with internal teams (sales, operations, finance) to resolve customer issues
Ensure timely follow-ups and closure of customer concerns
Maintain accurate customer records in CRM systems
Support customer onboarding and post-sales activities
Identify opportunities for upselling and cross-selling (where applicable)
Collect customer feedback and share insights with management
Ensure adherence to company policies and service standards

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Snrg Electricals

Electrical Services

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