Customer Relationship Executive

Job Overview:

Key Responsibilities:

• Coordinate with the sales, Stockyard teams to ensure the timely preparation and delivery of vehicles to customers.

• Schedule delivery appointments and communicate delivery timelines to customers.

• Create a WhatsApp group for Seamless coordination between Customer, Sales CRM team.

• Maintain regular communication with customers to update them on the status of their vehicle orders.

• Provide clear and accurate information regarding delivery dates, documentation requirements, and any additional services.

• Gather feedback on the overall buying and delivery experience.

• Ensure all necessary paperwork, including vehicle registration, insurance, and ownership documentation, is prepared and completed accurately.

• Conduct pre-delivery inspections to verify the condition of the vehicle, ensuring it meets dealership standards and customer expectations.

• Address any cosmetic issues or concerns before delivery.

• Answer any questions customers may have and ensure they are comfortable with their new vehicle.

• Address any issues or delays in the delivery process promptly and proactively.

• Collaborate with relevant departments to resolve challenges and ensure a positive customer experience.

• Build and maintain strong relationships with customers through effective communication and personalized service.

• Anticipate and address customer needs to enhance overall satisfaction and loyalty

Qualifications:

• High school diploma or equivalent; additional education in business or customer service is a plus.

• Proven experience in a customer service or coordination role, preferably within the automotive industry.

• Excellent communication and interpersonal skills.

• Detail-oriented with strong organizational abilities.

• Ability to work under pressure and meet tight deadlines.

• Familiarity with automotive systems and features is advantageous.

• Proficient in using computerized systems for documentation and communication.

Benefits: