Customer Relationship Executive

CRM Executive

Position Overview:

We are seeking a dedicated and proactive CRM Executive to join our team. The ideal

candidate will be responsible for building strong customer relationships through effective

communication, addressing customer queries, and supporting the sales team with valuable

insights. This role demands excellent interpersonal skills and the ability to manage customer interactions effectively using CRM tools.

Key Responsibilities:

1. Outbound Calling:

○ Initiate outbound calls to existing and potential customers to establish and

maintain strong relationships.

2. Customer Queries:

○ Address customer inquiries and concerns promptly.

○ Resolve issues and provide accurate information about the company’s

products or services.

3. Lead Generation:

○ Proactively identify and qualify potential leads through phone interactions.

○ Ensure a consistent pipeline of prospects for the sales team.

4. Data Management:

○ Record call details and customer interactions accurately in the CRM system.

○ Maintain organized and up-to-date customer profiles to support effective

follow-ups and reporting.

5. Follow-up Calls:

○ Conduct follow-up calls to gauge customer satisfaction and gather feedback.

○ Promote additional products or services based on customer needs.

6. Sales Support:

○ Collaborate with the sales team by sharing leads and customer insights

derived from phone interactions.

○ Support the enhancement of sales strategies through detailed customer

feedback.

Qualifications and Skills:

● Education: Bachelor’s degree in any discipline (Commerce or Business

Administration preferred).

● Communication Skills: Excellent verbal communication and active listening skills.

● Technical Skills: Familiarity with CRM systems and proficiency in basic computer

applications (MS Office).

● Interpersonal Skills: Strong relationship-building ability and customer-oriented

mindset.

● Organizational Skills: Attention to detail and efficient record-keeping.

● Experience: Freshers or candidates with 1-2 years of experience in a similar role are

encouraged to apply.

Job Type: Full-time

Pay: ₹9,080.08 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person