Customer Relationship Executive

As a Customer Relationship Executive at iPlanet Care, your role involves handling daily walk-in customers and providing resolution for their issues. You should possess excellent communication and presentability skills, along with empathy, escalation handling abilities, and technical knowledge on Apple products. Your responsibilities include managing Customer Relationship Management effectively. Key Responsibilities: - Front-end executive to handle daily walk-in customers, assisting them with issue resolution - Excellent communication and presentability skills - Empathy, escalation handling skills, business conversion, and technical knowledge on Apple products - Proficiency in Customer Relationship Management Qualifications Required: - Proven experience in a customer service role, preferably in a retail or service center setting - Strong knowledge of Apple products and services - Exceptional verbal and written communication skills - Outstanding interpersonal skills with a customer-centric approach - Ability to troubleshoot and resolve basic technical issues - Strong organizational skills and attention to detail - Capability to work independently and collaboratively in a team - Flexibility to work in shifts, including weekends and holidays If you are passionate about Apple products and delivering exceptional customer service, this role at iPlanet Care is a perfect fit for you. Join us now to be a part of our inclusive culture, cross-functional collaboration, and to explore career growth opportunities with competitive salary, merit-based advancement, performance-based incentives, and recognition programs.,