Customer Relationship Executive - Foreign exchange

Job Description

Company Overview Mindtel is a forward-thinking organization dedicated to enhancing customer experiences and building lasting relationships. Our mission is to provide exceptional service by understanding our clients' needs and delivering tailored solutions. We value innovation, teamwork, and integrity, creating a culture that fosters growth and encourages employee engagement. Join us as we strive to reach new heights in customer relationship management! Role Responsibilities Develop and maintain strong customer relationships to enhance satisfaction and loyalty. Respond to customer inquiries via phone, email, and in-person interactions. Assist customers in navigating our products and services effectively. Identify and understand customer needs to offer the best solutions. Manage customer complaints and provide appropriate solutions in a timely manner. Maintain accurate records of customer interactions and transactions. Collaborate with sales teams to identify opportunities for upselling and cross-selling. Gather feedback from customers to improve service delivery and offerings. Conduct customer surveys to gauge satisfaction and areas for improvement. Train and onboard new team members as needed. Keep abreast of industry trends to provide insightful recommendations to customers. Prepare reports on customer interactions and sales activities. Assist in developing customer loyalty programs and initiatives. Participate in team meetings to share best practices and strategies. Consistently meet and exceed individual and team performance goals. Qualifications Bachelor's degree in Business, Marketing, or a related field. Proven experience in customer service or a similar role. Excellent verbal and written communication skills. Strong problem-solving abilities. Ability to work effectively in a team-oriented environment. Proficiency in CRM software and customer interaction tools. Familiarity with sales techniques and negotiation skills. Ability to manage multiple tasks and prioritize effectively. Strong interpersonal skills and a customer-centric approach. Ability to adapt to changing situations and technology. Detail-oriented with strong organizational skills. Willingness to learn and take on new challenges. Ability to analyze data and customer feedback. Experience in using Microsoft Office Suite. Ability to work on-site and engage with customers directly. A positive attitude and a passion for helping others. Skills: data analysis,crm software proficiency,sales techniques,communication skills,time management,adaptability,organizational skills,microsoft office suite,crm software,interpersonal skills,customer relationship management,customer,problem-solving,problem solving,team collaboration,customer service,negotiation skills Show more Show less