Customer Relationship Executive, Business Development ST

Position: Customer Relationship Executive, Business Development

Experience: 1+ year

Salary : 3.6 LPA

Location : Malleswaram, Bangalore

Candidate Type: Female Only

Role Summary:

The Customer Relationship Executive at the Company is the key liaison between the company and its clients post-onboarding. This role focuses on ensuring that clients (especially B2B buyers, private label partners, and bulk buyers) are seamlessly onboarded, well-trained on the company’s order management app, and receive continuous support throughout their journey. This position also identifies upsell opportunities and contributes to long-term business growth through excellent customer service and relationship management.

Key Responsibilities:

1. Client Onboarding & App Training

Guide new clients through the onboarding process after order confirmation.

Train clients on how to use company’s proprietary app for order placement, tracking, and communication.

Resolve app-related queries and act as a bridge between clients and the tech support team if needed.

2. Customer Relationship Management

Serve as the first point of contact for all customer concerns post-order confirmation.

Build long-term relationships with clients by maintaining regular communication and ensuring satisfaction.

Proactively check in with clients to gather feedback, resolve minor issues, and offer solutions.

3. Process Coordination & Internal Follow-ups

Ensure client requirements are clearly passed on to merchandising and production teams.

Monitor production timelines and proactively update clients on order status.

Coordinate internally to resolve client queries or discrepancies in the process.

4. Issue Resolution & Support

Handle escalations with speed and empathy — including rejections, quality concerns, or delays.

Record and follow up on complaints to ensure timely resolutions and client satisfaction.

5. Client Retention & Business Upsell

Identify upsell or re-order opportunities based on customer buying patterns and feedback.

Encourage usage of new features or services offered by the company.

Share new catalogs, collections, and updates with clients regularly to encourage repeat orders.

6. Documentation & Reporting

Maintain accurate records of client interactions, feedback, and concerns.

Track usage data of the app to identify drop-offs and provide solutions for improved engagement.

Submit weekly reports on client activity, satisfaction scores, and potential leads from existing accounts.

Key Skills & Competencies:

Excellent communication and interpersonal skills

Tech-savvy with the ability to train users on mobile/web applications

Empathy-driven customer service mindset Problem-solving and conflict-resolution skills Organized and detail-oriented

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person