Customer Relationship Executive

Job Description

Role Overview: As a Customer Support Executive , you will be the voice of our brand, ensuring that every customer interaction is met with empathy, efficiency, and elegance. From handling inquiries and resolving post-purchase issues to providing guidance on products and policies, you’ll play a key role in creating a delightful shopping experience. By collaborating with internal teams such as operations, logistics, and sales you’ll help maintain our reputation for exceptional service and attention to detail. Key Responsibilities: - Follow through on customer inquiries to ensure they are resolved accurately and promptly. - Adapt strategies or communication styles based on customer needs to enhance satisfaction. - Provide insights to management about recurring issues, support gaps, and potential improvements in processes. - Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement. - Offer peer support and share best practices with colleagues to strengthen team knowledge. - Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively. - Collaborate with different departments to ensure a smooth and aligned customer experience. - Take ownership of escalations and ensure timely closure with appropriate follow-ups. - Track and maintain organized records of customer interactions, open cases, and issue resolution times. - Contribute to the overall performance of the support team by being accountable, solution-driven, and customer-obsessed. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Application Question(s): Comfortable for WFO from Vasai West? Language: English (Required) Work Location: In person