Responsibilities : To give directions to team members to follow through customer inquiries to make sure they are rightfully attended to on time. The ability to strategically change direction or approach if needed to ensure customer satisfaction. To be able to give detailed feedback of each team member to management to improve our quality of customer care. The ability to observe the strengths and weaknesses to bring in needed improvements to enhance the quality of support. Should be able to coach or personally train any team member who has difficulty in dealing with customers. To step in during extremely tough situations and manage the task at hand with utmost understanding and concern. Must be able to delegate different duties to each member to be able to reach a set goal. Should be able to deal with escalations and solve any sudden problems. Ability to resolve customer complaints, escalations and efficiency of team performance. Maintaining organized reports to keep track of progress and efficiency within the team. Required skills and Qualification : Strong communication skills ( verbal and written) with the ability to build rapport with the customer support team members. The ability to make sure the tasks get completed in a timely manner. Helpful, friendly, approachable and understanding. Efficient in multitasking. Calm under pressure. Leadership qualities. Disciplined, organized, problem solver Experience : Freshers and Experienced individuals can apply. Females, preferred. Looking for someone with 0-2 years of experience. Work Timings and Leave Policy Monday to Saturday (2nd and 4th Saturday Off) ( 9 AM - 6 PM ) Office Location: Vasai West, 401202 Post probation 24 Paid leaves are allowed a year, which includes a compulsory 4-day block leave for self-care. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Application Question(s): Comfortable commuting Vasai as this is an In-office job? Work Location: In person

Role Overview: As a Customer Support Executive , you will be the voice of our brand, ensuring that every customer interaction is met with empathy, efficiency, and elegance. From handling inquiries and resolving post-purchase issues to providing guidance on products and policies, you’ll play a key role in creating a delightful shopping experience. By collaborating with internal teams such as operations, logistics, and sales you’ll help maintain our reputation for exceptional service and attention to detail. Key Responsibilities: - Follow through on customer inquiries to ensure they are resolved accurately and promptly. - Adapt strategies or communication styles based on customer needs to enhance satisfaction. - Provide insights to management about recurring issues, support gaps, and potential improvements in processes. - Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement. - Offer peer support and share best practices with colleagues to strengthen team knowledge. - Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively. - Collaborate with different departments to ensure a smooth and aligned customer experience. - Take ownership of escalations and ensure timely closure with appropriate follow-ups. - Track and maintain organized records of customer interactions, open cases, and issue resolution times. - Contribute to the overall performance of the support team by being accountable, solution-driven, and customer-obsessed. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Application Question(s): Comfortable for WFO from Vasai West? Language: English (Required) Work Location: In person

Role Overview: As a Customer Support Executive , you will be the voice of our brand, ensuring that every customer interaction is met with empathy, efficiency, and elegance. From handling inquiries and resolving post-purchase issues to providing guidance on products and policies, you’ll play a key role in creating a delightful shopping experience. By collaborating with internal teams such as operations, logistics, and sales you’ll help maintain our reputation for exceptional service and attention to detail. Key Responsibilities: - Follow through on customer inquiries to ensure they are resolved accurately and promptly. - Adapt strategies or communication styles based on customer needs to enhance satisfaction. - Provide insights to management about recurring issues, support gaps, and potential improvements in processes. - Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement. - Offer peer support and share best practices with colleagues to strengthen team knowledge. - Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively. - Collaborate with different departments to ensure a smooth and aligned customer experience. - Take ownership of escalations and ensure timely closure with appropriate follow-ups. - Track and maintain organized records of customer interactions, open cases, and issue resolution times. - Contribute to the overall performance of the support team by being accountable, solution-driven, and customer-obsessed. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Application Question(s): Comfortable for WFO from Vasai West? Language: English (Required) Work Location: In person

About the Role: We’re looking for a proactive and detail-oriented Junior E-commerce Operations Executive to support our growing online business. You will play a key role in ensuring smooth order processing and customer communication. A strong grasp of Excel (including formulas) is essential, as is the ability to communicate clearly with customers regarding their orders. Key Responsibilities: Manage order processing and daily operational tasks across e-commerce platforms. Connect with customers via calls or emails for order confirmation, delivery address verification, and other order-related support. Maintain accurate records of orders, delivery status, and customer interactions. Use Excel to manage data, track reports, and perform analysis using formulas and basic functions. Coordinate with internal teams (warehouse, logistics, customer service) to ensure timely and accurate order fulfillment. Resolve customer queries and issues promptly and professionally. Ensure high levels of customer satisfaction through proactive support. Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Fixed shift Application Question(s): Comfortable travelling to Vasai West? Work Location: In person

Responsibilities : Manage company’s social media accounts. Collaborate to develop innovative UGC ad concepts. Stay updated on trends for creative input. Write concise and persuasive 30-second scripts. Ensure alignment with brand voice and objectives. Gather supporting visuals and content. Utilise market research and trends. Work closely with the creative team. Adapt scripts based on feedback. Meet project deadlines. Handle multiple scripts effectively Research and plan strategy for social media campaigns while considering the latest trends. Develop and publish engaging posts that engage the audience by responding with comments. Collaborate with the design team to make sure the images and videos get done on time. Schedule social media posts using online schedulers. Connect with industry influencers for brand promotion. Job Types: Fresher, Internship Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Fixed shift Application Question(s): This opportunity requires working from the office—are you okay with the Vasai West location? Work Location: In person

Role Overview: As a Junior E-commerce Executive , you will be responsible for ensuring a smooth and efficient post-purchase experience for our customers. Your role focuses on processing orders, managing inventory, and coordinating with internal teams to maintain accuracy and efficiency in backend operations. You’ll serve as the bridge between the customer, warehouse, and logistics, helping us deliver a seamless shopping experience that matches the elegance of our jewelry. Roles and Responsibilities: Manage order processing and daily operational tasks across e-commerce platforms. Connect with customers via calls or emails for order confirmation, delivery address verification, and other order-related support. Maintain accurate records of orders, delivery status, and customer interactions. Use Excel to manage data, track reports, and perform analysis using formulas and basic functions. Coordinate with internal teams (warehouse, logistics, customer service) to ensure timely and accurate order fulfillment. Resolve customer queries and issues promptly and professionally. Ensure high levels of customer satisfaction through proactive support. Must-have Soft Skills that you will be practically learning to acquire Proficient English communication skills, both written as well as spoken English Time management Constructive feedback-gathering and feedback-giving skills Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Application Question(s): This opportunity requires working from the office—are you okay with the Vasai West location? Work Location: In person

As a Social Media Script Writer at our company, you will play a crucial role in managing our social media accounts and developing innovative user-generated content ad concepts. It will be your responsibility to stay updated on trends for creative input and write concise and persuasive 30-second scripts that align with our brand voice and objectives. You will also be gathering supporting visuals and content, utilizing market research and trends, and working closely with the creative team to adapt scripts based on feedback. In addition, you will be expected to meet project deadlines, handle multiple scripts effectively, and research and plan strategies for social media campaigns while considering the latest trends. It will be essential for you to develop and publish engaging posts that interact with the audience by responding to comments, as well as collaborate with the design team to ensure timely completion of images and videos. You will also be responsible for scheduling social media posts using online schedulers and connecting with industry influencers for brand promotion. This role is ideal for Fresher and Internship candidates who are willing to work in a Day shift or Fixed shift schedule. As part of the application process, we would like to confirm if you are comfortable working from our office location in Vasai West. This position requires in-person work to effectively carry out the responsibilities mentioned above. If you are passionate about social media, creative content development, and brand promotion, we encourage you to apply and be part of our dynamic team.,