Jr. E-Commerce Operations

Job Description

About the Role: We’re looking for a proactive and detail-oriented Junior E-commerce Operations Executive to support our growing online business. You will play a key role in ensuring smooth order processing and customer communication. A strong grasp of Excel (including formulas) is essential, as is the ability to communicate clearly with customers regarding their orders. Key Responsibilities: Manage order processing and daily operational tasks across e-commerce platforms. Connect with customers via calls or emails for order confirmation, delivery address verification, and other order-related support. Maintain accurate records of orders, delivery status, and customer interactions. Use Excel to manage data, track reports, and perform analysis using formulas and basic functions. Coordinate with internal teams (warehouse, logistics, customer service) to ensure timely and accurate order fulfillment. Resolve customer queries and issues promptly and professionally. Ensure high levels of customer satisfaction through proactive support. Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Fixed shift Application Question(s): Comfortable travelling to Vasai West? Work Location: In person