Customer Relationship Associate

As a Key Account Manager, you will be responsible for developing and maintaining strong, long-term relationships with key clients, serving as their primary point of contact. You will need to understand clients' business objectives, challenges, and industry trends to provide tailored solutions. Acting as a strategic advisor, you will ensure that clients maximize the value of our products and services. Handling client concerns promptly and resolving issues will be essential to enhance customer satisfaction and retention. Identifying opportunities to upsell and cross-sell products or services to increase revenue will also be part of your role. Your key responsibilities will include: - Collaborating with the sales team to acquire and onboard new key accounts - Conducting regular business reviews with clients to assess satisfaction, performance metrics, and areas for improvement - Monitoring key account performance, analyzing market trends, and developing data-driven strategies for growth - Preparing and presenting reports on account performance, sales progress, and customer feedback - Working cross-functionally with internal teams (sales, marketing, operations, product, and support) to ensure seamless service delivery To excel in this role, you should possess the following qualifications: - Bachelor's degree in Business Administration, Sales, Marketing, or a related field - 6 months to 2 years experience in Key Account Management, Business Development, or a similar client-facing role - Proven track record of successfully managing key accounts - Strong negotiation, communication, and interpersonal skills - Ability to develop and execute strategic account management plans - Analytical mindset with proficiency in data interpretation and reporting - Excellent problem-solving and conflict-resolution abilities - Proficiency in CRM software Please note that this is a full-time position with benefits including paid time off. The work location is in person. As a Key Account Manager, you will be responsible for developing and maintaining strong, long-term relationships with key clients, serving as their primary point of contact. You will need to understand clients' business objectives, challenges, and industry trends to provide tailored solutions. Acting as a strategic advisor, you will ensure that clients maximize the value of our products and services. Handling client concerns promptly and resolving issues will be essential to enhance customer satisfaction and retention. Identifying opportunities to upsell and cross-sell products or services to increase revenue will also be part of your role. Your key responsibilities will include: - Collaborating with the sales team to acquire and onboard new key accounts - Conducting regular business reviews with clients to assess satisfaction, performance metrics, and areas for improvement - Monitoring key account performance, analyzing market trends, and developing data-driven strategies for growth - Preparing and presenting reports on account performance, sales progress, and customer feedback - Working cross-functionally with internal teams (sales, marketing, operations, product, and support) to ensure seamless service delivery To excel in this role, you should possess the following qualifications: - Bachelor's degree in Business Administration, Sales, Marketing, or a related field - 6 months to 2 years experience in Key Account Management, Business Development, or a similar client-facing role - Proven track record of successfully managing key accounts - Strong negotiation, communication, and interpersonal skills - Ability to develop and execute strategic account management plans - Analytical mindset with proficiency in data interpretation and reporting - Excellent problem-solving and conflict-resolution abilities - Proficiency in CRM software Please note that this is a full-time position with benefits including paid time off. The work location is in person.