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VIYONA - Fintech
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Customer Relations Executive

Customer Relations Executive

VIYONA - Fintech

1 - 2 years

0 Lacs

Hyderabad Telangana India

Posted:3 months ago| Platform:

Apply

Skills Required

switching transactions service multilingual chat resolve empathy support communication

Work Mode

On-site

Job Type

Full Time

Job Description

About Viyona Fintech:

Viyona Fintech is revolutionizing digital financial services through innovative UPI switching solutions and inclusive banking products like Viyona Pay and GraamPay. We aim to make financial transactions simple, secure, and accessible for every Indian.

Role Overview:

Customer Relation Executive

Key Responsibilities:

Interact with customers via call, chat, email, or in-person support
Resolve queries related to transactions, product features, and onboarding
Educate customers about Viyona’s products and services
Maintain a high level of professionalism and empathy in all interactions
Record customer feedback and support continuous product improvement
Coordinate with technical or operations teams to resolve escalated issues

Key Requirements:

Proven experience in customer support or client-facing roles
1 to 2 years of experience
preferred
Fluency in
Telugu , English and Hindi
,
Excellent verbal and written communication skills
Good listening, problem-solving, and interpersonal skills
Ability to work in a fast-paced, customer-centric environment
Basic tech proficiency and familiarity with digital financial platforms is a plus

Preferred Qualifications:

Bachelor’s degree in any field
Experience in fintech, banking, or BPO sectors is an advantage

Why Join Us?

Be part of a growing fintech revolution
Work with an inclusive, innovation-driven team
Opportunities for career growth and skill development

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