Customer Relations Executive

Job Description

About Viyona Fintech: Viyona Fintech is revolutionizing digital financial services through innovative UPI switching solutions and inclusive banking products like Viyona Pay and GraamPay. We aim to make financial transactions simple, secure, and accessible for every Indian. Role Overview: We are looking for a dynamic and empathetic Customer Relation Executive to be the voice of Viyona Fintech. The ideal candidate will handle customer queries, provide excellent service, and build lasting relationships with users across regions. Multilingual fluency is key to supporting our diverse customer base. Key Responsibilities: Interact with customers via call, chat, email, or in-person support Resolve queries related to transactions, product features, and onboarding Educate customers about Viyona’s products and services Maintain a high level of professionalism and empathy in all interactions Record customer feedback and support continuous product improvement Coordinate with technical or operations teams to resolve escalated issues Key Requirements: Proven experience in customer support or client-facing roles 1 to 2 years of experience preferred Fluency in Telugu , English and Hindi , Excellent verbal and written communication skills Good listening, problem-solving, and interpersonal skills Ability to work in a fast-paced, customer-centric environment Basic tech proficiency and familiarity with digital financial platforms is a plus Preferred Qualifications: Bachelor’s degree in any field Experience in fintech, banking, or BPO sectors is an advantage Why Join Us? Be part of a growing fintech revolution Work with an inclusive, innovation-driven team Opportunities for career growth and skill development