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Customer Relations Executive

0 - 31 years

0 Lacs

Greater Kailash, Delhi-NCR

Posted:1 month ago| Platform: Apna logo

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Skills Required

management retention upselling coordination monitoring reporting reports resolve documentation contracts crm planning support

Work Mode

Remote

Job Type

Full Time

Job Description

Client Relationship Management: · Act as a primary point of contact for existing clients · Maintain healthy and long-term relationships with advertisers, media, buyers and agencies. · Address client queries, complaints and provide timely resolutions Retention & Upselling : · Identify opportunities for renewals and upselling new media properties or packages · Assist the sales team with upsell pitches using client feedback and complaints · Address client queries, complaints and provide timely resolutions Campaign Coordination : · Coordinate with internal teams for smooth execution of OOH campaigns · Ensure timely posting, monitoring and reporting of campaigns · Share proof of performance (POP) reports and resolve any execution gap Documentation & Reporting : · Ensure contracts, agreements and documentation are in place and up to date · Maintain CRM systems with client interactions, feedback and campaign status Market & Client Intelligence : · Stay updated on client business, market trends and competition activities · Share market intelligence with the sales and planning teams

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