Responsibilities Leadership and strong communication skills Nuanced understanding of company’s goals and business model Ability to create actionable marketing strategies Problem-solving skills Ability to network and build lasting relationships Conducting extensive market research Nurturing relationships with clients Allocating and managing the company’s resources Requirements Bachelor's degree in business, marketing, or a related field, along with 1-3 years of experience, business development, or similar roles Freshers can also apply* Job Type: Full-time Pay: ₹14,000.00 - ₹25,000.00 per month Schedule: Day shift Language: Hindi (Preferred) Work Location: In person

SUMMARY The Customer Relationship Executive acts as the primary point of contact for all customer inquiries, order status updates, feedback collection, and client onboarding. This role ensures that every interaction reflects Zuboc’s warmth, professionalism, and emotional commitment to customer happiness. DUTIES & RESPONSIBILITIES A. Order Communication & Tracking Confirm order receipt and expected delivery dates with customers Share tracking IDs, shipping updates, and payment confirmations Coordinate with the Shipment Executive to resolve delays or issues B. Customer Interaction Management Respond to WhatsApp, Instagram DM, and phone inquiries Maintain a friendly, solution-oriented tone in all customer interactions Handle FAQs, gifting customizations, and urgent customer needs C. Issue Resolution & Feedback Document and resolve complaints, packaging concerns, or delays Follow up with clients for post-delivery feedback and reviews Escalate recurring issues to the Creative or Ops team D. Repeat Sales & Client Retention Maintain a database of regular customers and bulk order clients Proactively reach out for birthdays, anniversaries, and seasonal gifting needs Share new launches, offers, or upcoming workshops to past customers E. CRM & Records Maintain logs of conversations, complaints, returns, and follow-ups Assist in compiling testimonials, ratings, and social proof for marketing Generate weekly summary reports for management DESIRED PROFILE Education : Graduate in any discipline (Communication, Business, or Arts preferred) Experience : 1–3 years in customer support, relationship management, or social media handling Skills : Warm and articulate communicator Basic CRM and Excel knowledge Strong understanding of gifting and personalization context Social media responsiveness (especially WhatsApp & Instagram) Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person

Company Description Zuboc is a premier destination for personalized gift-giving and packaging arts, founded in 2023. We specialize in the online sales of custom gift packaging craft products, bringing a unique touch to the art of gift-giving. Role Description This is a full-time, on-site role for a Business Development Executive located in Malappuram. The Business Development Executive will be responsible for identifying new business opportunities, generating leads, managing accounts, and developing strategic business plans. Daily tasks include contacting potential clients, maintaining relationships with existing clients, and collaborating with the sales and marketing teams to drive growth and achieve targets. Qualifications Proficiency in New Business Development and Lead Generation Strong skills in Business and Communication (Hindi, English) Excellent interpersonal and negotiation skills Ability to work independently and as part of a team Prior experience in the sales or marketing industry is a plus Bachelor's degree in Business Administration, Marketing, or a related field Female candidates preferred Freshers can also apply* Location_Malappuram Send your CV 8891343496 hr@zuboc.com Job Type: Full-time Pay: ₹12,000.00 - ₹22,000.00 per month Schedule: Day shift Language: Hindi (Preferred) Work Location: In person