Customer Relations Executive

Jitendra Consulting Group

'Customer Relation Executive’ to be stationed at Ahmedabad - Gujarat

We require a suitable candidate, with 1-2 years of experience in handling existing and new customers with good communication skills and good multi-tasking and time management.

Detailed job profile as under:

Job responsibilities as Customer Relations

• Reply inquiries received by emails and online ( live chat) and calls
• Follow up with potential clients/inquiries
• Reply to the client within the time frame given by the management
• Prepare reports (daily, weekly and monthly) of potential client and inquiries
• To answer questions about the products or services of the company
• To ask questions to understand customer requirements and close sales.
• To direct prospects to the field sales team when needed.
• To take and process orders in an accurate manner
• To handle grievances to preserve the company’s reputation
• To keep records of calls and sales and note useful information
• To undergo training to understand the company’s services
• To prepare and submit the sales and other MIS reports as asked by the company/BDM
• Customer relationship management expertise.
• Building and maintaining customer relationships.
• Cross-sell the company's other services to the clients
• Capable of excellent customer service and support.
• Capable and managing to deal with different departments within the company
• Strong written and verbal communication skills for clients and team members.
• Leadership and Management, Team multicultural management.
• Strong conflict resolution skills and cultural adaptability.
• Maintaining a file of client’s data
• Building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• Create plans to address clients’ business needs
• Collaborate with internal teams to address customers’ needs
• Study market trends and take necessary action and provide your input to increase the growth of the company

Job Requirements:

• 2-3 years of Commercial/Corporate in Sales and Marketing for all types of financial products. Experience in a client acquisition
• Sales/Closing skills and ability to multi-task/ customer negotiations skills
• Good in follow-ups

Qualifications:

Graduate in Business/Commerce/MBA with 1 to 2 years of experience

Language skills:

Job Type:

Location: