Customer Relations Executive

Job description:

Job Title: Customer Relations Executive

Location: Calicut

Company: ZACKLE

Female -CANDIDATE preferred

Job Type: Full-time

About Us: ZACKLE is a dynamic and innovative company dedicated to delivering unparalleled customer experiences. We are currently seeking a proactive and customer-centric individual to join our team as a Customer Relations Executive .

Job Overview: As a Customer Relations executive at ZACKLE, you will be the main point of contact between our company and its departments. This role demands excellent communication skills, empathy, and a proactive approach to ensure the highest level of customer satisfaction.

Responsibilities:

Customer Communication: Engage with customers through various channels, including phone calls, emails, and live chat. Provide prompt and accurate responses to customer inquiries.

Issue Resolution: Address customer concerns, complaints, and inquiries professionally and empathetically. Collaborate with internal teams to efficiently resolve customer issues.

Relationship Building: Cultivate and maintain strong relationships with customers.
Proactively reach out to customers to ensure satisfaction and gather valuable feedback.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service or a related role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in Software & MS Excel.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time

Work Location: In person