Greet and assist walk-in customers in the store, Handle customer queries professionally (both offline & online), Maintain strong follow-up with leads and existing customers, Explain product details, gold schemes, digital gold, and offers clearly, Ensure high customer satisfaction and a smooth experience, Help customers understand how to use our App & Website Explain features: Digital Gold Digital Silver Gold rate booking Saving schemes Online payments Handle customer tickets / WhatsApp queries Coordinate with technical team for any issues Message/call customers for new launches, offers, and schemes Maintain long-term relationships with loyal customers Ensure timely reminders for gold schemes and payments

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Customer Relations Executive