Customer Relations Executive

As a Customer Relations Executive Intern at City Greens, India's leading agriculture technology startup specializing in Aeroponics, Hydroponics, and Farm Automation for Controlled Environment Agriculture (CEA) Farming, you will play a crucial role in managing warehouse operations, handling customer inquiries, and interacting with clients both over the phone and in person. This internship offers a unique opportunity to gain practical experience in a dynamic agri-tech company, with the possibility of transitioning into a full-time position upon successful completion. Your key responsibilities will include: Customer Interaction and Client Account Management: - Responding to incoming customer calls and inquiries promptly and professionally. - Providing information about products, services, and order status. - Resolving customer complaints and issues effectively. - Engaging with walk-in customers at the office, understanding their needs, and offering assistance. - Managing client accounts by coordinating with the in-house team and the client to provide optimal solutions. Administrative Support: - Maintaining accurate records of customer interactions and transactions. - Assisting in processing orders and returns. - Collaborating with other departments to ensure customer satisfaction and operational efficiency. - Offering feedback and suggestions for enhancing customer service processes. To be successful in this role, you should possess: - Previous experience in customer service, account management, or client relations. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficiency in using computer systems and software for managing inventory and customer information. - Customer-focused mindset with a positive attitude and problem-solving skills. - Ability to work both independently and as part of a team. In return, you can expect: - Hands-on experience in a fast-paced work environment. - The opportunity to collaborate with a passionate and innovative team. - Potential for a full-time position following successful completion of the internship. - Training and resources to support your professional growth and success.,