Customer Relation Executive

Orissa Doot Private Limited

0 years

1 - 3 Lacs

bhubaneswar odisha india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

crm software data analysis customer support communication skills problem solving sales strategies time management social media product knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a dedicated and enthusiastic Customer Relation Executive to join our team. This role is ideal for freshers or entry-level candidates who are passionate about providing excellent customer service and are eager to learn and grow within our organization.

Responsibilities

Manage customer inquiries and provide prompt and accurate responses
Maintain and update customer information in the database
Assist customers with product information and troubleshooting
Resolve customer complaints and issues effectively
Coordinate with other departments to ensure customer satisfaction
Develop and maintain strong relationships with customers
Prepare reports on customer feedback and service performance

Skills and Qualifications

Excellent verbal and written communication skills
Strong problem-solving abilities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with customer relationship management (CRM) software
Ability to work in a fast-paced environment
Strong interpersonal skills and a customer-oriented mindset
Basic understanding of sales principles and customer service practices

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