Customer Relation Executive

Company Overview:

Since its establishment in 1960, Kalinga Automobiles has solidified its position as a stalwart in the automobile industry. Through strategic partnerships with renowned entities like Kalinga Trade & Travels, Oricon Equipments, Kishore Automobiles, Kishore Plast, and Dharitri Agrotech Pvt. Ltd., the company has evolved into a group of companies, expanding its reach and expertise.

Job Title: Customer Relationship Executive (Sales & Service – Commercial JCB Division)

Company: KA Group – Kalinga Automobiles (Commercial JCB Division)
Location: Mancheswar, BhubaneswarDepartment: Sales & ServiceExperience: 2–3 yearsEmployment Type: Full-timeSalary: ₹12,000 – ₹15,000 per monthReporting To: Branch Manager

Job Summary:

We are looking for a dynamic and customer-focused Customer Relationship Executive (CRE) for our Mancheswar, Bhubaneswar branch to strengthen our service and sales support. The ideal candidate will have prior experience in the construction equipment or automobile industry and will be responsible for ensuring a seamless and satisfying customer experience throughout the vehicle/service lifecycle.

Key Responsibilities:

• Serve as the first point of contact for all customer queries related to JCB sales, service, AMC, and spare parts.
• Build and maintain strong relationships with both new and existing customers to ensure loyalty and repeat business.
• Coordinate with the internal sales and service teams to ensure timely response and resolution of customer issues.
• Track service appointments, vehicle delivery status, and provide regular updates to customers.
• Record and follow up on customer complaints, feedback, and satisfaction surveys.
• Maintain accurate and updated customer data in CRM systems.
• Support customer retention initiatives through follow-ups and feedback calls post service or sales.
• Assist in managing warranty claims and AMC renewals.
• Collaborate with field teams for customer visits and onsite feedback collection when required.

• Key Requirements:
• Graduate in any discipline; candidates from Business, Mechanical, or Automobile backgrounds preferred.
• 2–3 years of customer service or CRM experience in the automobile or heavy equipment industry.
• Prior experience with JCB or similar commercial Automobiles division equipment will be a strong advantage.
• Strong communication skills in Odia, Hindi, and English.
• Good knowledge of MS Office tools and CRM/database management.
• Customer-centric mindset with problem-solving abilities.
• Willingness to travel locally within Bhubaneswar and surrounding areas.

What We Offer:

• Monthly salary: ₹12,000 – ₹15,000, based on experience and performance.
• Opportunity to work with one of Odisha’s leading JCB dealership ventures
• Exposure to both sales and after-sales functions.
• Supportive and performance-driven work environment.
• We need Long-term career growth within KA Group

How to Apply:

Send your updated CV to [email protected] or [email protected]

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person