Customer Relation Executive

As a Customer Relations Executive at Aman Kia, located in Wakad, Hinjewadi, you will play a crucial role in handling customer complaints and enhancing the overall customer experience. Your responsibilities will include: - Implementing processes for consistent team handling of customer complaints - Analyzing and reporting performance data on customer escalation trends and business improvement plans - Proactively identifying issues and implementing plans to resolve them - Partnering with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback - Providing customer experience leadership in operations analysis, performance management, and people leadership - Planning, developing, and administering customer service improvement programs in alignment with company objectives - Conducting regular meetings with ECR Supervisors and Professionals to maintain two-way communication and achieve departmental objectives - Assisting and participating in sales events such as roadshows, education fairs, and other promotional activities to support the promotion and marketing of INTI programs Qualifications for this role include having a preferred experience of 1 year. If you are interested in this opportunity, please contact amankia0092@gmail.com or 9699724769. This is a full-time position with benefits such as commuter assistance, leave encashment, and Provident Fund. The work schedule is during day shifts, and proficiency in English is preferred. The expected start date for this role is 15/03/2025. As a Customer Relations Executive at Aman Kia, located in Wakad, Hinjewadi, you will play a crucial role in handling customer complaints and enhancing the overall customer experience. Your responsibilities will include: - Implementing processes for consistent team handling of customer complaints - Analyzing and reporting performance data on customer escalation trends and business improvement plans - Proactively identifying issues and implementing plans to resolve them - Partnering with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback - Providing customer experience leadership in operations analysis, performance management, and people leadership - Planning, developing, and administering customer service improvement programs in alignment with company objectives - Conducting regular meetings with ECR Supervisors and Professionals to maintain two-way communication and achieve departmental objectives - Assisting and participating in sales events such as roadshows, education fairs, and other promotional activities to support the promotion and marketing of INTI programs Qualifications for this role include having a preferred experience of 1 year. If you are interested in this opportunity, please contact amankia0092@gmail.com or 9699724769. This is a full-time position with benefits such as commuter assistance, leave encashment, and Provident Fund. The work schedule is during day shifts, and proficiency in English is preferred. The expected start date for this role is 15/03/2025.