Jobs
Interviews
REJUVENT GREENTECH logo

Customer Relation Associate & Collections (Voice)

1 - 3 years

3 - 4 Lacs

Noida Uttar Pradesh India

Posted:1 month ago| Platform: Linkedin logo

Apply

Skills Required

crm drive retention resolve management chat reporting reports metrics service efficiency collaboration marketing strategies excel word communication multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:We are seeking a dedicated CRM Executive to join our company. As part of a teamcommitted to promoting sustainable energy solutions, you will manage customer relationships,ensure high levels of customer satisfaction, and drive customer retention. You will work closely withthe sales and operations teams to handle customer inquiries, resolve issues, and provide accurateinformation regarding our products and services.

Key Responsibilities

  • Customer Management: Handle customer inquiries maximum via direct phone calls , email, and chat, ensuring timely and accurate responses.
  • PaymentCollection:
  • Issue Resolution: Resolve customer complaints and issues effectively, escalating when
necessary, to maintain high levels of customer satisfaction.
  • Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to
help improve the customer service process.
  • Customer Retention: Proactively engage with existing customers to gather feedback, identify
service improvement opportunities, and enhance customer loyalty.
  • Process Improvement: Identify and suggest improvements to customer service processes
and workflows to enhance efficiency and customer satisfaction.
  • Collaboration: Work closely with marketing and sales teams to implement customer
feedback strategies and drive marketing campaigns.

Qualifications

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • 1-3 years of experience in CRM, customer service,(Voice Process) or a related role,
  • Proficiency in MS Office Suite (Excel, Word, PowerPoint).
  • Strong communication and interpersonal skills with a customer-oriented attitude is must.
  • Excellent problem-solving skills and the ability to handle customer issues calmly and
effectively.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
Job Type: Full-time

Experience

  • Customer relationship management: 1 year (Required)
  • Customer service: 1 year (Required)

Language

  • English (Required)
  • Fluent in English communication is must.
Skills: problem-solving,english,customer relationship management,payment collection,crm,customer retention,reporting,process improvement,strong communication,customer satisfaction,voice process,collaboration,ms office suite,issue resolution,customer service,interpersonal skills,communication,collections,multitasking

More Jobs at REJUVENT GREENTECH

Sales Officer _IT Sales

Madurai, Tamil Nadu, India

3 - 3 yrs
|

₹ 3 - 5 Lacs

Solar EPC _ Supply Chain Executive

Noida, Uttar Pradesh, India

Experience: Not specified

|

Salary: Not disclosed

Solar Liaisoning Manager

Noida, Uttar Pradesh, India

Experience: Not specified

|

Salary: Not disclosed

Solar EPC _ Supply Chain Executive

Noida, Uttar Pradesh, India

2.0 - 5.0 yrs
|

Salary: Not disclosed

Solar Electrical Design Engineer

Mumbai, Maharashtra, India

2.0 - 2.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
REJUVENT GREENTECH logo
REJUVENT GREENTECH

RecommendedJobs for You

REJUVENT GREENTECH logo

Customer Relation Associate & Collections (Voice)

REJUVENT GREENTECH

Noida, Uttar Pradesh, India

REJUVENT GREENTECH logo

Customer Relation Associate & Collections (Voice)

REJUVENT GREENTECH

Noida, Uttar Pradesh, India