1853 Customer Queries Jobs - Page 43

Role & responsibilities Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Announcements of new u...

Role: Service Support Manager Location: Noida Experience: 2-5 years Responsibilities: Customer Onboarding and Kickoff: Collaborating with the TAM (Technical Account Manager) to ensure a seamless start for new customers, setting the foundation for successful ongoing support. Issue Review and Management: Monitoring customer issues daily, ensuring prompt, high-quality updates on status and business impact, and working closely with the Support Engineers and Management team to resolve problems efficiently. Regular Case Review and Prioritization: Leading regular reviews of customer cases, ensuring alignment on priority, progress visibility, and next steps. This ensures the team stays on track and ...

Role & responsibilities AR Sales Follow-Up: Monitor accounts receivable and ensure accurate and timely invoicing. Follow up with customers regarding outstanding payments, resolving queries and discrepancies. Collaborate with the finance department to reconcile payment records and update AR reports. Customer Follow-Up and Engagement: Engage with customers to gather feedback, address concerns, and ensure their needs are met satisfactorily. Proactively communicate with customers to maintain a positive relationship and encourage loyalty. Monitor customer interactions and trends to improve engagement strategies. Co-ordination with Sales Team: Work closely with the sales team to understand custome...

Job Description: Sales Line Executive Department: Customer Experience Reports To: Customer Experience Manager Location: Lower Parel, Mumbai Working days: 6 Key Responsibilities: 1. Customer Interaction Handle inbound sales inquiries via phone with professionalism and enthusiasm. Understand customer needs and provide tailored product recommendations. Guide customers on sizing, fabric choices, and customization options. Proactively address customer concerns and resolve issues promptly. 2. Sales Conversion Convert inquiries into confirmed orders by building trust and rapport with customers. Assist customers in navigating the ordering process and ensure timely follow-ups for pending decisions. 3...

Naukari Job Post We are Hiring for Customer Service Representative in a BPO (Business Process Outsourcing) # Job Title Customer Service Representative (International Voice/Chat /Collection/ Blended / Retention Process) # Job Summary We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. You'll provide top-notch support to our international customers via Voice /chat/ Blended, resolving their queries and concerns in a timely and professional manner. # Key Responsibilities - Respond to customer inquiries via Voice ,Blended ,chat in a timely and efficient manner - Resolve customer complaints and concerns in a professional and c...

We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respo...

Role & responsibilities Provides all the data for entering the customer into the management system Enters the offers in Ax Requests the creation of codes and the feasibility of the products Confirms the offers by transforming them into orders issues proforma and advance invoices Participates in meetings with customers Deals with the follow-up and all post-sales with the customer Follows the claims and issues credit notes Closes all the offers that have not been transformed into orders, indicating the reason Works in a team with the seller and acts as his/her representative when the latter is away or on vacation Management of forecast orders and Preferred candidate profile Autonomy; Proactivi...

Role & responsibilities Providing an outstanding and remarkable customer support experience via various communication channels (chat, phone, email, social media platforms) Representing our Product online at all times Provide accurate, valid, and complete information by using all available resources within the company Active collaboration with internal/external stakeholders to tackle any customers' issues Escalating and highlighting critical issues to the respective teams Taking ownership of issues, performance and service delivery Maintaining proper level of product and process knowledge Following team and individual KPIs targets (SLAs, Quality, Productivity etc.) Preferred candidate profile...

1. Tenders enquiries search through various Govt. & PSUs Private Sectors websites and other Portals. 2. Finally to get relevant Tenders/Enquiries and Passing the same to MD of the company. 3. Making Technical Proposals/Quotation/Offers of Engineering Products (Capital Goods)/Projects. 4. Hands on experience into customer Query handling. 5. Good in Calculations & making Technical Conversions (Pressure, Temperature & measurements etc.) 6. Study of tenders, making synopsis of technical & commercial points, discussing the same with Director/MD & CEO and preparation of tender. 7. To keep record of tender submitted. 8. To follow up and find out status of the same. 9. To reply to clients queries. 1...

Urgent Hiring Minimum Screening Requirements (MSR): INTL : Minimum 1 year of experience in an International Contact Centre (Airline/OTA Flight Support) supporting EU, North America, or LATAM regions Versant Score: C1 DOM : Minimum 6 months of Contact Centre/Customer Service Versant Score: B2 Batch Hiring Plan for Experts: 9th July 16th July Graduate and under graduate with 6months experience required Skill Set: B2 level communication Process Type: Blended Voice, Email & Chat Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM) Process Operating Hours: 8:30 AM to 8:30 PM Associate Salar...

Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders ...

Role- Customer Care Associate 6 month Exp Into Int customer handling Graduate or under graduate CTC- Upto 4.92 LPA WFO Location - Pune 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : Hr Neha: 9358484637

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Experience Profile Education Role Offshore Staff Offshore Staff Associate Fresher or Experience Strong aptitude for learning system software and product specific information Strong analytical skills Good English Comprehension skills Ability to multitask with Keyboard shortcut skills Having good hands on to computer typing Skills with a speed of 30WPM and 90% Accuracy. Should be comfortable working in 24/7 shifts as per the business requirement Under Graduate/ Graduate Degree - Business or any discipline B.SC IT,MBA,BE not eligible to apply Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...