1853 Customer Queries Jobs - Page 41

Act as the primary point of contact for potential and existing customers. Handle inbound and outbound calls, emails communications to follow up on leads. Coordinate and schedule property site visits. Assist customers with project details, pricing, payment plans, and documentation. Maintain and update CRM with accurate customer information and interaction history. Work closely with the Sales and Marketing teams to provide feedback and optimize customer engagement strategies. Ensure timely resolution of customer queries and escalate complex issues when necessary. Follow up with customers post-visit to enhance conversion rates. Maintain a high level of professionalism and build trust with customers. Support post-sale engagement, including updates on construction, documentation, and handover processes.

We are hiring Office Support roles in Bangalore. Freshers only Graduate must Basic computer knowledge required Share resume on WhatsApp: 7095107725 with: Self Introduction What do you know about Customer & Office Support?

Order Management Executive min exp:-1yrs ctc upto:-3.5lpa loc:-Pune Skiils:- order management,supply chain,order processing,otc.. For more details 9205018536(prabhsiemr) prabhsimer.imaginators@gmail.com

1) To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches. 2) Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services. 3) Consistently cross-sells and Up-sells products at every opportunity. 4) Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions . Main Tasks: 1) To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence. 2) Increase the Branch business through business development activities.

Roles and Responsibilities Respond to customer inquiries via email or other communication channels in a timely and professional manner. Provide accurate information regarding product availability, pricing and assist customers with products to meet their needs. Prepare and send quotations to customers based on their requirements using SAP. Follow up on quotations to convert them into orders. Process customer orders accurately and efficiently in the SAP. Verify order details, including product specifications, quantities, and delivery schedules. Arrange shipping and delivery schedules to ensure timely arrival of products. Provide customers with invoices related to their orders, including tracking information. Monitor shipment status and communicate updates to customers. Resolve any issues related to shipping, delivery, or product quality in collaboration with relevant departments.

Job description Greetings of the day! Urgent hiring for Work from Office. We have come with great opportunity in one of the Leading Company for Lucknow Location. Join our dynamic team as a Customer Support Representative. Freshers / Experienced both candidates can apply. Only Graduates can apply. Required excellent communication in English. NOTE -[Fluent English And Excellent Communication Skills Are Mandatory] Position we are hiring for:- Job Title: Customer Support Representative Location: [Lucknow, India] 1. Process:- Voice Process. 2. Salary :- Upto 18,500k CTC And for 2+ years experience salary upto 20, 500k ctc 6 days working Rotational shifts and off. Fixed day shifts for Females . 3. Job Location:- Hazratganj , Lucknow. 4. Mode of interview:- Walk-in. 5. Mode of working: - Work from office. Desired Candidate Profile;- 1. Excellent Communication Skill in English. 2. Passionate for work & high on energy level. 3. Enthusiastic & have zeal to perform. 4. Should be comfortable in voice process. 5. Should be comfortable for rotational shift. Warm Regards, HR Ansaf 8687717796 hransaf12i@gmail.com Kindly share your resume on the same mail address Also refer your friends and relatives . *Candidates Who are Fluent In English Can Only Apply For this Job Profile** !

Job description Experience : 0- 2 years Position : Customer Support Executive Location : Chennai ( Only chennai based profiles are preferred ) Languages Expert : English & Hindi expert ( Both languages mandatory ) Job Summary As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients. Key Responsibilities Handle inbound and outbound calls, emails, and chats from clients and partners. Provide accurate information about Vivritis financial products and services. Log customer interactions, issues, and feedback into CRM systems. Coordinate with internal departments (tech, finance, credit) to resolve client issues. Track and follow up on pending queries to ensure timely resolution. Identify recurring issues and escalate to management with suggestions for improvement. Maintain high levels of customer satisfaction through professional communication and empathy. Assist in onboarding new clients and resolving documentation-related queries. Required Skills and Qualifications Bachelors degree in any discipline. 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector. Excellent verbal and written communication skills in English. Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce). Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Customer-centric attitude and professionalism under pressure. Preferred Qualifications Experience working in a fintech or NBFC environment. Familiarity with digital lending platforms and client KYC processes. What We Offer Competitive salary and performance-based incentives. Opportunity to work in a fast-growing fintech environment. Learning and development programs. Collaborative and inclusive work culture.

,Roles and Responsibilities: Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner. Collaborate with internal teams to resolve complex customer complaints. Desired Candidate Profile: 0-3 years of experience in a BPO/Call Centre environment handling domestic processes. Excellent communication skills in Hindi and English; ability to handle multiple conversations simultaneously. Preferred Candidate Profiles Education - PUC / Any Graduate Fresher / Experience Language - English + Hindi 6 days working (Any 9 hours Login) - 24/7 shift Salary - CTC 21000/- System Confirigation: Required Own System Minimum 8GB RAM WIFI Connection (min - 45wps) Windows 10/11 Headphones (Mandatory) Interested Candidates, please share your resume with the below-mentioned Mail ID: Jennifer.J@startek.com D.Mary@startek.com

Order Management Skill-Order Management,Order To Cash,Order Fulfillment,Sales Order,Order Booking,Inventory Management Exp- 2-6 Yrs In Order Management PKG Upto-5.5 LPA Pune Immediate Joiner Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Order Management, Order To Cash, Order Fulfillment, Sales Order, Order Booking, Inventory Management, Order Processing, Order Tracking, Warehouse

We are seeking highly motivated and customer-focused individuals to join our team as an advisor in the Pre or Post Sales department. The ideal candidate will possess excellent communication and problemsolving skills. As an advisor, you will be responsible for providing exceptional sales support to our customers and ensuring their satisfaction with our products and services. Roles and Responsibilities: • Respond to customer inquiries and resolve issues in a timely and professional manner • Provide product and service recommendations based on customer needs and preferences • Collaborate with internal teams to address customer concerns and improve overall customer experience • Monitor customer feedback and identify areas for improvement in post-sales processes • Maintain accurate records of customer interactions and transactions • Assist in training new team members on post-sales procedures and best practices Qualifications: • Bachelor's or Masters degree in Business Administration or related field • Strong communication and interpersonal skills • Ability to multitask and prioritize tasks effectively • Proficiency in Microsoft Office and CRM software • Knowledge of post-sales processes and best practices If you are a proactive and customer-oriented individual with a passion for delivering exceptional service, we encourage you to apply for the position. Join our team and help us exceed customer expectations!

We are looking for a highly motivated and customer-focused individual with 0 to 3 years of experience to join our team as an Officer - Product - Retention- FC & LOD in Bengaluru. Roles and Responsibility Make calls to customers for loan foreclosures or transfers, explaining new products and benefits. Pitch new business and retain existing customers through effective communication. Perform customer negotiations to reach fair conclusions from both business and customer perspectives. Respond to customer queries and address complaints promptly. Provide excellent customer service to ensure satisfaction. Explain the features and benefits of new products to potential customers. Job Graduate degree required; Masters/Postgraduate optional. Minimum 0-3 years of experience in sales, marketing, or customer service. Excellent communication and negotiation skills. Ability to work in a fast-paced environment and meet targets. Strong knowledge of banking and financial services.

Answer incoming calls and address customer queries Provide product/service information clearly Record call details and maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Monthly Incentives

Summary: We are seeking individuals who know Spanish and can engage with callers by listening with empathy, communicating effectively, and capturing accurate information while following our clients scripts, protocols, and processes. Customer Service Representatives at Enhancor provide friendly, professional, and comprehensive support to our clients' customers. As this position requires extensive documentation and notation for high-level corporate clients, so keeping that in mind we are providing 24-hour support 365 days a year working in rotational shifts. Therefore, we can offer our team members flexible work hours around the clock! Youll uncover challenges that enliven you as you grow professionally and explore career opportunities based on your interests and abilities. If you are looking for a stable career, join us! Duties & Responsibilities: Flexibility to work during the US and rotational shift is essential. Message intake & dispersal. Providing support through voice, chat, or calls. Scheduling & appointment setting. Order intake. Opening trouble tickets. Email response. Monitoring system alerts. Immediate notification of emergent issues and more. After Hours Emergency Call Handling. Complaints and Escalation Handling. Qualifications & Skills: Should know Spanish. A welcoming voice with an upbeat tone. Typing speed must be over 25 WPM. A test will be administered. Excellent customer service and computer literacy skills. Excellent command of grammar and spelling must be adept at paying attention to detail. Flexible, a team player with exceptional verbal and communication expertise. Computer skills in a Windows-based environment. Must be available to work a weekend day (Sat or Sun each week). Training will last approximately one week. In your second week, you will move to your new set schedule. Good attendance & schedule adherence following.

Role & responsibilities Handle counter operations, including cash transactions. Operate and manage FX Plus software for forex transactions. Communicate with customers over the phone to address their queries. Provide excellent client service by ensuring customer satisfaction. Offer guidance on foreign exchange rates, policies, and regulatory requirements. Preferred candidate profile Fair communication skills in English (both written and verbal). Proficient in operating a computer and using relevant software. Strong numerical and analytical skills

Short Description for Internal Candidates Senior Executive - Contact Center, Social Media Description for Internal Candidates Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity 6. Work proactively on probable escalation/Early Warning Signal triggers as per defined process 7. Identify continuing issue in system and drive for closure via Root Cause analysis 8. Enabling Growth 9. Ensure monthly Customer Retention is @ 75% 10.Operational Excellence Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Ensuring daily productivity is met with 100% quality and adherence to the process TAT Ensure Process TAT is met without fail being a critical portfolio. Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Measures of Success(Define the Outcomes expected of the role) FRT (First Response Time) Real time Resolution speed with 2 days -95% Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Wing to Wing Resolution Customer Satisfaction Skills Sets Required Excellent communication, interpersonal skills with evidence of team work and collaboration Ability to work under pressure, strict deadlines and efficient in multi-tasking Strong Product and Process knowledge Must be able to build positive, productive relationships with customers, team members and cross function. Excellent voice modulation, professional phone etiquettes and communication skills interpersonal, verbal, and written with the goal of influencing outcomes.

Handle incoming calls, emails, chats, and messages from customers Resolve customer queries, complaints, and service issues promptly and professionally Maintain accurate records of interactions and transactions using CRM systems Guide customers through processes such as order placement, product use, returns, and troubleshooting Follow up on customer interactions to ensure resolution and satisfaction Coordinate with internal departments (sales, logistics, technical) for issue escalation or resolution Provide information about products, services, offers, and policies Identify customer needs and suggest relevant solutions or services Meet performance metrics including response time, resolution rate, and customer satisfaction Maintain a courteous and empathetic attitude at all times

About Us We are a trusted, 85-year-old homegrown brand that began with a strong legacy in lingerie and has now evolved into a complete family fashion destination. As we grow our presence in the e-commerce space, we are looking for individuals who are customer-focused, compassionate, and aligned with our brand values of trust, comfort, and care. Role Overview As an E-commerce Customer Care Executive , you will serve as the voice of our brand, providing seamless support to online customers. You will be responsible for resolving queries, managing returns/refunds, coordinating with internal teams like warehouse and logistics, confirming COD orders, and occasionally engaging potential high-value customers to improve conversions. Your communication must reflect empathy, brand sensitivity, and clarity, both over phone and email. Key Responsibilities Manage customer interactions through calls, email, WhatsApp and chat , providing prompt and courteous support for order-related queries, size issues, returns, exchanges, and refunds Draft professional and brand-aligned email responses to customer concerns, maintaining a positive tone and customer-first attitude Coordinate with warehouse, logistics and internal teams to ensure timely resolution of returns, refunds, dispatches, and escalations Proactively call and confirm Cash on Delivery (COD) orders to reduce returns and build buyer trust Track and follow up on open customer issues and ensure closures within agreed timelines (TAT) Occasionally make courtesy or conversion calls to high-value customers who have shown purchase intent (e.g., abandoned carts) Maintain accurate records and daily logs using CRM tools or shared trackers Prepare and share daily/weekly customer support reports for internal review Uphold brand values in every interaction especially trust, empathy, discretion (for intimatewear), and professionalism Gather and report customer feedback for continuous improvement of products and services Requirements Prior experience in e-commerce customer service or call centre support is preferred Freshers with excellent language skills and a strong sense of customer empathy are also encouraged to apply Must be proficient in Tamil and English (both written and spoken); additional language skills (like Hindi) are an advantage Strong command over email writing and ability to communicate with clarity and empathy Comfortable using basic tools like Google Sheets, Excel, email, and customer ticketing systems (Zendesk, Freshdesk, etc.) Quick learner with a proactive attitude and ability to multitask in a fast-paced environment Flexible to handle both inbound and outbound communication based on business needs Key Traits We’re Looking For Empathy and patience – You must understand and respect customers’ concerns Problem-solving mindset – You’re someone who doesn’t just hear the problem but finds the solution Brand sensitivity – Especially in a category like lingerie, you must be respectful and discreet in communication Detail orientation – Accuracy matters, especially in return/refund processing and reporting Team spirit – You’ll work closely with multiple internal teams, so clear communication and coordination are key.

Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com

Process :- Punjab National Bank - Sales Process - Hsc/Graduate - Good communication - Salary:- 13,000 In hand + Incentive - Shift Timing:- 8 Hours Shift - Day shift - Rotational off Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754 Perks and benefits High Incentives and growth opportunities.

Assist customers in Hindi+Marathi/Gujarati+Marathi Address service-related queries & concerns Provide product/service information professionally Ensure customer satisfaction & timely follow-ups 20K In-Hand + PF + Incentives 2 rotational offs Required Candidate profile HSC + 1yr customer service experience required excellent communication skills

Answer incoming calls & address customer queries Provide product/service information clearly Record call details &maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Yearly Bonus

Respond to customer queries via phone, email, or chat Provide product/service information and support Resolve issues promptly and professionally Maintain accurate customer interaction records Meet service quality and response time targets Required Candidate profile Collaborate with teams to improve customer experience Perks and benefits slary+attractives incetives & bonus

Handle inbound/outbound customer calls and queries Resolve issues promptly and professionally Maintain customer records and follow up as needed Ensure high levels of customer satisfaction Meet daily service targets and KPIs Required Candidate profile HSC Pass Previous experience in a customer support role preferred. Excellent verbal and written communication skills.

Process- Blinkit (WFO) Blended (Chat + Voice) Qualification- UG/Grad can apply | 15 Days Training CTC- 30K PM (Freshers), 34K PM (Experienced) Working - 6 days | Day shift (Girls), Rotational (Boys) Coms.- Strong English Comms| Versant 5 required

Answer incoming calls & address customer queries Provide product/service information clearly Record call details & maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus