1853 Customer Queries Jobs - Page 40

Job Title: Senior Business Development Executive - Retention & Renewals Payments - Tamil Location: Hybrid Department: Student Relations Reports To: Head - Customer Support Job Type: Full-Time Language- Tamil & English (Mandatory ) Shift - 5 days (Rotational) Shift between 11 AM - 8 PM Requirements: A laptop with 8 GB RAM & good camera quality Wifi with at least above 50 Mbps speed. Job Summary: We are seeking a highly motivated and skilled Senior Executive - Hindi Retention to join our team. The ideal candidate will be responsible for supporting our Retention and Renewals department which is primarily focused on maintaining and increasing customer loyalty and contract renewals for products or services. Here are some key responsibilities, skills, and qualifications typically associated with this role. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with existing clients to understand their needs and challenges. Retention Strategy Development: Develop and implement strategies for client retention and renewal, analyzing customer behavior and feedback to enhance experience. Sales Forecasting: Utilize data analytics to forecast renewal outcomes and identify potential retention risks among clients. Cross-Functional Collaboration: Work closely with the Academic Coordination team to align efforts and improve customer satisfaction. Account Management: Oversee accounts and ensure successful resolution of any issues to promote long-term engagement and attainment of set revenue goals Negotiation: Handle renewal negotiations to secure contracts effectively while ensuring client satisfaction and profitability. Performance Analysis: Monitor retention metrics and provide reports and insights to senior management on performance, trends, and opportunities for improvement. Training and Support: Provide training and support to junior staff in retention tactics and customer engagement strategies. Skills: Strong interpersonal and communication skills Ability to analyze market trends and customer data Negotiation and conflict resolution skills Proficiency in CRM software and analytics tools Strategic thinking and problem-solving abilities Customer-centric approach Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field (Masters preferred) Several years of experience in business development, sales, or account management, with a focus on retention Proven track record of meeting or exceeding retention and renewal targets Familiarity with the specific industry the company operates in (edtech, finance)

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is anadvanced technology services and solutions company that delivers lasting valuefor leading enterprises globally. Through our deep business knowledge,operational excellence, and cutting-edge solutions we help companies acrossindustries get ahead and stay ahead. Powered by curiosity, courage, andinnovation , our teams implement data, technology, and AI to createtomorrow, today. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities • Respond to customer queries and customers concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

Hello Everyone, We are Hiring Customer Service Profile for Voice, Blended and Chat Process / Sales and Collection Location : Mumbai(all areas)/Thane/Navi Mumbai Experience: Fresher & Experienced both can apply Education: HSC & Graduates Salary: 15k to 35k (depends on last drawn) Shift: Night Shift/ Rotational Shift /Day Shift. Must have okay to work from office Must Have Excellent Communication skills. Immediate Joining Easy Selection Pickup and Drop Available Interested Candidates send Resumes on my Email id (priti@careerguideline.com) or What'sapp (7738279548) me on my mobile number Thanks and regards. HR Priti 7738279548 Career Guideline Service India Pvt Ltd

Position: Customer Support Location: Shivajinagar, Pune Salary: 18,000 for Fresher 22,000 for experience per month Joining: Immediate Virtual or Walkin both are fine. Need profiles immediately.

Title - Contact Center Representative Location - Pune Time - 5pm to 2 am This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision. Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient. Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. *Qualifications for Internal Candidates PSI (Product & Service Information) Assistance with general and technical questions related to any Cummins product or service including diagnostic support for certified Cummins repair locations Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blue prints/wiring diagrams. Data handling ability. Experience in dealing with US stakeholders/Customers is preferred.

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p

Job description Handling calls/queries/requests & service for out bound calls Responsible for making outbound calls & regular follow up on leads assigned Build a strong relationship with customers by understanding the customer Required Candidate profile Good communication skills writing, Oral language 1 year experience as Quality Analyst is mandatory prefered managing Insurance process S alary Upto 30K CTC as per experience, Annual CTC:- 3.60 LPA 6 days work Day Shifts Interested can call Vinay @ 9910155221 Walkin Interviews - Ienergizer Plot No 512-513, Udyog Vihar phase 3 , Sec-19 , Gurgaon Timings - 10 am to 6pm

Job Types: Full-time, Permanent, Fresher Salary: 12,000.00 - 15,000.00 per month 1. Helping clients with necessary product knowledge. 2. Resolving the client queries. 3. Strong oral and written communication skills. 4. Answering all calls and emails.

Role & responsibilities An OPD (Outpatient Department) billing executive in a hospital is primarily responsible for managing the billing and financial aspects of patient care within the outpatient setting . This includes tasks like registering patients, verifying insurance, processing payments, and ensuring accurate and timely billing for services rendered. They also play a key role in maintaining patient records, resolving billing issues, and providing excellent customer service regarding billing inquiries. Preferred candidate profile : billing executive is primarily responsible for managing the entire billing process, ensuring accurate and timely invoices are generated and sent to clients, and payments are collected and tracked . They also handle customer inquiries, resolve billing discrepancies, and maintain detailed billing records.

Job Title: Customer Support Executive – International Voice Process Location: Bangalore / Pune Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA Contact: HRMayur -7357769199

As a Customer Experience Executive, you will be responsible for: Create Lasting First Impressions Greet residents and guests with genuine warmth and a professional presence. Display a calm and composed demeanour, even during peak hours or escalated situations. Partner with the Facility Management Services (FMS) team to ensure the lobby and reception area are always clean, fragrant, and inviting. Grievance Handling Be the first to acknowledge resident concerns and route them efficiently to the appropriate internal/external teams. Provide regular updates and ensure timely, satisfactory resolution through the MYGATE App, email or in-person. Follow through until every concern is addressed and closed with clear, courteous communication. Coordinate with the vendors and inhouse team for complain resolution. Maintain a grievance tracker and share regular updates with the property manager for review Communication & Coordination Craft clear and professional emails, notices, and updates for residents. Maintain daily reports and documentation with accuracy and consistency. Coordinate vendor and contractor visits, including documentation and approvals. Maintaining High Standards Across the Property Conduct regular walkthroughs of all resident-facing spaces. Uphold cleanliness, ambience, and aesthetic excellence throughout common areas. Monitor service personnel behaviour and grooming to ensure a professional presence on-site. Resident Engagement & Relationship Building Connect with residents to understand their preferences and proactively meet their needs. Serve as a trusted point of contact to build loyalty, trust, and community spirit. Help organize resident engagement events, property walkthroughs, and lifestyle activities that enhance the living experience. Feedback & Service Excellence Gather feedback from the residents to continuously improve service delivery. Escalate unresolved issues to the appropriate teams to ensure timely resolution. Suggest improvements to SOPs and workflows based on on-ground insights.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hiring for International BPO || Noida || Gurgaon UG & Grad both can apply Fresher & Exp can apply Rotational shifts & Offs Salary- 15-40k in hand + incentives 2-way cabs Contact below: Kritarth - 9711495663 Harshit - 9625714849

Roles & Responsibilities :- As a Customer Care Executive, you'll handle customer queries and resolve issues via phone, chat, and email, ensuring high customer satisfaction and efficient order resolution. Eligibility Criterias :- Excellent Communication Skills Graduate & Undergraduate Permanent Work from home (WFH) Fresher & Experience Laptop with minimum 8 GB Ram & Windows 10 mandatory On the job Training 6 Days working and 1 Rotational Week-off. 9 hours of shift, during which 8 hours are dedicated to production and 1 hour is allocated for split breaks. Wi-Fi is Mandatory. Round of Interviews HR Evaluation Operations Evaluation L2 Operations Evaluation Typing Test Versant Test Situational Judgment Test Client Evaluation Interested canidates can share their resume on whatsapp Ajay - 7042086251

, Build and manage relationships with existing clients. Ability to correspond proficiently in a formal and professional manner. Skills and Experience: Must be proficient in English An overall positive and professional demeanor

Role & responsibilities Complaints & Escalation Handling: Receive, log, and investigate customer complaints and escalations. Coordinate with relevant departments (e.g., operations, legal, risk, and collections) to ensure prompt resolution. Communicate resolutions to customers in a clear, professional, and empathetic manner. Follow up on unresolved complaints to ensure closure within defined timelines Preferred candidate profile Excellent Communication Skills Min 3 years of experience in customer complaints and escalations. Any graduate

Customer support executive Freshers can apply Any Graduate can apply Excellent communication skills Thought process, Team player Knowledge of BPO, Customer service Soft spoken Rotational shifts and offs 5 Days working Cab facility Immediate joiners Perks and benefits Cab facility for both side PF and Medical

Hi Jobseekers!! Greeting from ShiningstarsITPL!!! Job Title: Customer Service Executive MNC BPO (NCR Location) Location- Noida Industry: BPO / Call Centre / ITES Department: Customer Success, Service & Operations Role Category: Voice / Non-Voice Employment Type: Full Time, Permanent Job Description: We are hiring enthusiastic and customer-focused individuals for the position of Customer Service Executive at a leading Multinational BPO located in the NCR region . This is a great opportunity for freshers and experienced candidates looking to start or grow their career in the customer service domain. Key Responsibilities: Handle inbound and outbound customer calls professionally. Provide accurate information to customer queries. Resolve customer complaints with empathy and efficiency. Maintain detailed records of customer interactions. Follow company policies and procedures while maintaining service standards. Eligibility Criteria: Qualification: Any Graduate (Freshers can apply) Experience: Undergraduates must have minimum 6 months of experience in customer service/BPO. Skill Set: Excellent verbal communication skills in English are mandatory. Salary: Fresher: Up to 2 LPA Experienced: Up to 3.5 LPA (based on last drawn salary) Work Conditions: Rotational Shifts (Day/Night) 6 Days Working Weekly Off: Rotational Perks & Benefits: Professional work environment Career growth opportunities Training provided How to Apply: Contact Person: Anuj Gautam HR Executive Mobile: +91-9214602997 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Anuj Gautam HR EXecutive ShiningstarsITPL

Role & responsibilities Looking for candidates having experience into escalations management. Should be from non voice process. Preferred candidate profile

Required Skills: Should have minimum 1 year of experience in International voice process Business support background is an added advantage Strong communication skills (both verbal and written) Ability to handle both voice and non-voice HR support tasks. Experience working in an international HR environment preferred. Strong problem-solving and multitasking abilities. Note Night shift Only one way cab - Drop will be provided Immediate joiners preferred Candidates with experience in domestic or non-voice processes are not eligible If you are Interested, please share your updated resume to this number - Lilavathi HR 9840347647

Job Details Work: Rotational shifts, predominantly night shifts. Eligibility Criteria: Qualification: Any graduate fresher with excellent communication skills. Note: Technical or Hotel Management degrees are not eligible. Experience: BPO experience with complete documents will be an added advantage. Full-time students are not eligible. Self-travelling & out-of-boundary candidates will not be considered (refer to attached boundary list). Salary & Benefits: Salary: 2,40,300 LPA Night Shift Allowance: 0 – 3,000 per month Monthly Incentive Post-Training (MIP): 3,000 for freshers 4,500 for candidates with 1+ year international voice experience Transport: Night/odd hours drop facility available between 7:00 PM to 7:00 AM (one-way transport only). No day-time transport. Work Schedule: Rotational shifts, predominantly night shifts 2 rotational/split week-offs Background Verification (BGV): All relevant documents must be provided as per the attached BGV checklist. What you’ll do Responsibilities: Manage international voice process for healthcare queries. Resolve customer issues promptly and professionally. Handle customer inquiries via phone, email & chat. Job Title: Customer Service Associate – Voice (US Healthcare Process) Location: Airoli Job Type: Full-Time Job Description: We are hiring enthusiastic and dedicated Graduate Freshers for our Customer Service Voice Process in the US Healthcare domain at our Airoli location. This role requires excellent communication skills to handle customer queries effectively over voice calls. Key Responsibilities: Handle inbound/outbound calls for US Healthcare customers. Resolve customer queries and provide accurate information. Maintain customer satisfaction by delivering high-quality service. Adhere to company processes and compliance guidelines. Work in rotational shifts, predominantly night shifts. How to Apply: Kindly contact Senior Talent Acquisition Executive – Sohail Sayyed Contact Number: 7021952360 Industry type: BPM / BPO Department: Customer Success, Service & Operations Role: Customer Success, Service & Operations – Other Employment type: Full Time, Permanent Education: Any Graduate

Location: Mohali, Chandigarh Qualification: Graduate and above Salary: Up To 32CTC Shifts: Rotational Cab Facility: Available Working Days: 5 Days/Week Requirement: Fluency in English Freshers Welcome | Experienced Can Apply Required Candidate profile Single-Day Selection Process – Don’t Miss It! E-Mail: hr09skywaysolution@gmail.com Contact Number: 8556914232 Contact Person: HR Avleen

Job profile : Customer Care Executive Vernacular Language Notice period : Immediate joiner Position Overview:We are seeking a dynamic and customer-focused individual fluent in Tamil, Kannada, Hindi and English to join our team as a Customer Care Executive. The ideal candidate will have excellent communication skills in the vernacular language, ensuring seamless interaction with customers and resolving their concerns effectively. Role & responsibilities Respond to customer inquiries in Tamil, Hindi and English through phone, email, and chat. Address and resolve customer complaints promptly and professionally. Maintain detailed records of all customer interactions and transactions. Provide accurate information about products and services in the vernacular language. Follow up on customer interactions to ensure satisfaction. Collaborate with internal teams to resolve complex issues. Identify and escalate priority concerns to the appropriate department. Stay updated on product knowledge and company policies. Suggest improvements to enhance customer experience. Escalate complex issues to the appropriate department and follow up until resolution. Preferred candidate profile Proficiency in Tamil, Telugu, Kannada with excellent verbal and written skills. Minimum 1 year of experience in customer service. Strong problem-solving skills and the ability to handle challenging situations. Familiarity with customer service tools and CRM systems. High school diploma or equivalent; a bachelors degree is a plus. Patience, professionalism, and strong organizational skills. Contact Person : Shivangi ( 8700186828) / hr.msserices1@gmail.com

Managing administrative tasks, coordinating schedules & facilitating communication. Handle customer inquiries & maintain accurate records. Sales presentations, managing orders & contributing to the overall success of the sales department. Required Candidate profile Strong Communication Skills Proficient in using Microsoft Word, Excel & PowerPoint Salary - 18k to 21k + Incentive Any Graduate Fresher can also apply

Urgent Opening For Customer Support Executive Designation - Customer Support Executive Please do not apply if you are not able to speak english fluently. Minimum Qualification:- Undergraduate/Graduate with good communication skills Salary:- Rs. 20000 to 25000 Per Month Work from office + Full Time +5 days of working 24*7 +Rotational week off.+Rotational Shifts Fixed salary + Permanent Job + incentives based on your performance. - No leaves in first 3 months of joining apart from week off’s - Age Criteria - 18-35 years - 9.5 Hours of working including 1 hour of break time - 3 Months of Paid training & after training there will be Certification round