Customer-Facing Skills Instructor For a Facilities Management Company

Job Description

Job Location: Bangalore North Job Type: Consultant/Contractual/Freelance About the Role --------------------- Required to train a batch of 20-25 employees of a Facilities Management company in Bengaluru. The program is a set of workshops for customer-facing staff a plan for capacity-building whereby all such employees can develop a consistent skillset, focused on customer service. The profile of employees will be young adults (predominantly) who are graduates or undergraduate; they are all full-time employees in customer-facing roles at various real estate facilities managed by the company commercial, residential, co-living, hospitality, or industrial facilities. The method of instruction will be in-person, and the teaching venue will be at the companys training facility in Nagawara (Bengaluru North). The program comprises 5 workshops each will be of 1-day duration and English Communication will be 2 days. Some include Multiple-Choice Question (MCQ) testing. In addition, here will be 3 Group Discussions (GDs) following the workshops (with scoring). The program days will be as follows: Workshop 1-2 on June 14-15 (Sat-Sun), Workshop 3-4 on June 28-29 (Sat-Sun) and Workshop 5 on July 12-13 (Sat-Sun). The dates for the 3 GDs will be approximately at 3-week intervals, after Workshop 5. • All the instruction material and teaching aids have been developed by FDP – the authors of the course material will guide the instructor on finer points of conducting the workshop About FDP and Candidate Engagement Terms : ------------------------------------------------------------- The instructor will be engaged by FDP Skilling Solutions LLP. FDP has developed skills development programs, focussed on capacity building for various job roles and trades – under the banner SAMAH SKILLING PROGRAMME. We are looking for one instructor aged around 38-52 years, with maturity to manage a class of 20-25 company employees – young adults from different social and economic backgrounds. The candidate should have a strong command over English and Kannada – the medium of instruction will be English, while knowledge of Kannada will help to connect with the employees. The candidate should have at least a Graduate level qualification, in any discipline. Candidates with work experience in hospitality, retail services, customer care, travel and tourism, advertising and marketing education and training will be preferred. The contract will be at an attractive remuneration (to discuss) plus expenses for conveyance. If interested in this position kindly mail your cv with Photo asap to : andrea.ascenthr@gmail.com Regards Andrea Pereira Ascent HR Services Mumbai