Training Manager

Role Overview

Job Title:

Location:

Department:

Training Manager

Key Responsibilities

• Lead a

  team of 10-15 trainers

  and manage their day-to-day performance, productivity, and deliverables.
• Conduct

  training need analysis (TNA)

  in coordination with business and department heads.
• Design and implement

  training programs

  for new joiners and existing employees focusing on product knowledge, process excellence, communication, and customer experience.
• Prepare and monitor

  monthly/quarterly training calendars

  , ensuring coverage across departments.
• Track key metrics such as

  attrition, shrinkage, AHT, NPS, and quality scores

  to measure training impact.
• Conduct

  refresher and skill enhancement sessions

  to improve team performance and efficiency.
• Manage

  onboarding and induction

  for new hires ensuring smooth transition to operations.
• Ensure

  process adherence and quality compliance

  through regular audits and feedback sessions.
• Collaborate with business leaders to align training with

  organizational goals and revenue outcomes.

• Motivate, coach, and mentor trainers to improve delivery quality and consistency.
• Maintain dashboards, reports, and ROI analysis on training effectiveness.

Desired Skills & Competencies

• Proven

  team-handling and leadership experience

  (managing 1015 trainers or 100+ learners).
• Strong communication, facilitation, and people management skills.
• Analytical and data-driven approach to performance tracking.
• Ability to handle high-pressure, target-driven environments.
• Proficient in MS Office and Learning Management Systems (LMS).

Qualifications & Experience

• Graduate / Postgraduate in HR, Business, or related discipline.
• 58 years of overall experience, with

  minimum 23 years in team management

  within L&D or training operations.
• Experience in

  Sales, Service, or Contact Center Training

  preferred.

What We Offer

• Fast-growing, performance-driven culture with exposure to multiple business verticals.
• Opportunity to lead training strategies in one of Indias top PropTech companies.
• Career growth through structured leadership development programs.