Customer Experience Representative

Customer Service Representative

Work From Home | Shifting Schedule

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  

Your Role

Customer Service Representative

• Customer service calls with a focus on customer obsession
• Respond to inbound sales and customer service inquiries in one of three main functional areas: phones, email or web chat, with a focus on customer obsession
• Verify customer orders
• Resolve returns and exchanges for customers
• Sales through excellent customer service
• Assist with other tasks assigned by supervisor
• Must have good to amazing communication skills
• 50-55 plus typing words per minute
• Internet Ready with at least 25mbps speed and with a real working backup internet
• Flexible to be in voice/chat/email
• Has a private space available to focus on learning and working.
• Fit to work Physically and Mentally.
• 100% committed to work and has a solid work ethic.
• Fresh Graduates or no prior BPO experience will also be eligible.
  

Qualification

• Excellent communication skills both written and verbal English
• Flexible working hours
• Experience handling escalated iss
• Ability to “Think outside of the box” and provide creative solutions
  

About MicroSourcing

• Terms & conditions apply