Customer Experience Representative

We are seeking a dedicated and customer-focused Customer Experience Representative to join our customer support team. As a Customer Experience Representative, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Customer Experience Representative Duties and Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Customer Experience Representative Requirements and Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent written communication skills with a strong command of grammar and spelling.
• Previous customer service or chat support experience is a plus but not required.
• Strong problem-solving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Willingness to work flexible hours, including evenings, weekends, and holidays if required.

Job Type: Full-time

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: In person