Customer Experience - Intern

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About Troovy

Troovy is on a mission to make healthy snacking fun, tasty, and accessible for kids and families. We’re India’s first clean-label kids’ food brand, backed by nutrition science and a taste children actually love. From chips to sauces to pasta, we’re reimagining what kids’ food can look like in India.

We’re a high-energy D2C brand scaling fast, and design is at the core of how we connect with parents and kids, whether it’s packaging that pops off shelves, campaigns that spark conversations, or digital stories that win hearts.

Role Overview:

• The Customer Experience intern will track and manage customer experience, including proactive communication through calls, surveys and WhatsApp
• Work cross-departmental and on cross-functional projects to improve customer purchase and delivery experience
• Customer-first attitude, have passion to solve the customer problems, Empathy, patience, and a passion for helping others
• Have good problem solving skills to be able to answer customer queries and tune into the customer's voice
• Savvy with data management and churn insights from complex customer data

Eligibility & Qualifications:

• Pursuing bachelors or masters from a Tier I university 
• Proficiency in Excel, analytics and web tools for consumer engagement
• Excellet communication and interpersonal skills
• Fluency in English is a must
• Problem-solving abilities and attention to detail
• Ability to work collaboratively
• Interest in FMCG and kids' nutrition will be a great added advantage
• Ability to work in a fast paced start-up environment and manage multiple tasks
• Flexibility to work in shifts, including weekends, and holidays as per customer queries