Customer Experience Executive – Retail

About Simpleenergy

Simpleenergy

Location: Yelahanka, Bangalore(with regular travel to other cities)Experience: 4–6 years

About The Gig

What You’ll Do

• Store Audits: Conduct regular audits across stores to check branding, hygiene, staff presentation, safety gear, display quality, and customer experience readiness.
• Compliance Monitoring: Ensure adherence to brand SOPs—uniforms, brochures, demo protocols, test ride safety (helmets, nets), etc.
• Store Launch Support: Assist in setting up new stores, ensuring branding and materials are in place and consistent with guidelines.
• Collaterals & Stock Checks: Monitor and replenish in-store collaterals (brochures, branding elements, safety kits) and escalate stock-outs.
• Field Reporting: Maintain daily/weekly reports on store health, including photos, issue logs, and follow-up status.
• Customer Interaction Audits: Observe and document the tone, behavior, and responsiveness of the store staff in real-world customer situations.
• On-Ground Coordination: Liaise with vendors and internal teams during activations, branding updates, or escalations
• CX Projects: Assist with special experience projects like retail playbook updates, mystery shopping, and seasonal store campaigns.
  

What You Bring

• 4–6 years of experience in retail operations, visual merchandising, customer experience, or brand audits.
• High ownership and ability to operate independently in the field.
• Strong attention to detail—able to spot what’s broken in a customer journey.
• Familiarity with CX tools, audit trackers, field checklists, and basic reporting.
• Willingness to travel 10–15 days a month to retail locations across India.
• A can-do, get-it-done attitude with passion for on-ground brand execution.
  

• An opportunity to directly influence how customers perceive the brand in a fast-growing EV startup.
• Exposure to brand, ops, and training functions with high visibility and learning.
• Real ownership of multiple stores with the chance to grow into a CX lead over time.