Customer experience and Sales Support Executive Team lead - Hindi

Join Our Team as a Customer Experience and Sales Support Team Leader: Are you a people-first leader with a strong customer mindset and a sharp eye for results? At GameNation, we’re looking for a Customer Experience and Sales Support Team Lead who can balance operational excellence with hands-on customer engagement. In this role, you’ll lead high-performing teams, ensure exceptional customer experiences, and drive revenue-supporting interactions—all while staying closely connected to our gaming community. You’ll be responsible for managing day-to-day support operations, guiding sales support activities, coaching team members, and continuously improving processes across the entire customer journey.

Your Mission is to be:Roles & Responsibilities

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Lead & Manage Teams

Oversee customer support and sales support teams, driving performance, accountability, and collaboration while maintaining service quality and team morale. ●

Customer Escalation & Experience

Handle complex escalations and directly engage with customers when needed to ensure timely resolution and a positive end-to-end experience. ●

Sales Support & Conversions

Guide the team in lead handling, follow-ups, and outbound engagement to improve conversions while keeping a customer-first approach. ●

Process & Performance Optimization

Improve workflows, turnaround time, and efficiency by identifying gaps and implementing data-driven process improvements. ●

Monitoring & Reporting

Track KPIs, customer trends, and CRM data, and share actionable insights and performance reports with management. ●

Training & Team Development

Coach, train, and mentor team members to strengthen communication, product knowledge, and customer handling skills.

You’re probably a match if you have:Required Qualifications

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Experience

3+ years in customer or sales support, including at least 1 year in a leadership role managing teams and operations. ●

Leadership & Communication

Strong interpersonal and leadership skills with the ability to motivate teams and handle escalations confidently. ●

Customer-Centric Mindset

A balanced approach combining empathy, problem-solving, and business understanding. ●

Language & Tech Skills

Fluency in English and Hindi, with hands-on experience in CRM tools and MS Office.