3639 Customer Engagement Jobs - Page 30

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills

Branch Gold Loan Officer INTERNAL USAGE: (to be removed before publishing externally) No. of Vacancies Manager Branch Operations Head Is a Team leader? N Team Size 0 Grade Officer, AM, DM Business Rural Lending Department Rural Lending Gold Sub - Department NA Location - About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers.---- --------------------- --------------------- Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills"-----------------

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud , integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world s best-known brands. As a Technical Writer at Aera, you will play an important role in ensuring our customers are equipped to harness the full potential of our complex product. You will collaborate closely with Product Managers and developers to design documentation that empowers users to become self-sufficient in utilising our platform. You will also work with the Customer Engagement team to understand customer pain areas and develop help artifacts to fill any gaps. This role extends beyond traditional technical writing; you will get to act as the bridge between our technology and our customers, making sure that the product s value is articulated in a clear, concise, and compelling manner. Responsibilities Documentation Development: Create and maintain comprehensive product documentation, including user guides, release notes, API Guides, infographics, and training videos. Content Clarity: Translate complex technical concepts into clear, concise, and easily understandable documentation so that users can effectively use the Aera platform. UX Writing: Review and suggest improvements to user interface (UI) strings, ensuring a seamless and user-friendly platform experience for our users. Documentation Strategy: Contribute to the development of documentation strategies and best practices to enhance the overall user experience. Documentation Updates: Keep documentation up-to-date with product changes and improvements, ensuring that users always have access to the latest information. Cross-functional Collaboration: Work closely with SMEs from different teams to gather technical information and insights required for accurate and user-friendly documentation. Quality Assurance: Review and edit documentation for accuracy, consistency, and adherence to documentation standards in Aera. Nice to Have As an experienced Technical Writer with 3-7 years of dedicated technical writing experience, you should possess the following qualifications and attributes: Hold a degree in Technical Communication, English, or Computer Science with an interest in data science, data analytics, AI/ML, conversational AI chatbots and related technologies. Strong command of the English language with excellent grammar skills. Familiarity with generative AI tools for content ideation, research, and quality enhancement. Exceptional writing and editing skills, with an emphasis on clarity, conciseness, and the ability to present information logically. Understanding of technical concepts (Software Products, Development, Testing, Regression Testing, Sprint/Iteration). A strong background in technology with the ability to quickly grasp complex technical concepts and translate them into user-friendly documentation. Proficiency in documentation tools and software such as Atlassian Confluence, Gitbook, Document360, Markdown, Madcap Flare, Adobe Robohelp, Adobe FrameMaker, Oxygen, Arbortext, SnagIT, Active Presenter, or other specialized documentation platforms. Meticulous attention to detail to ensure accuracy and consistency in all documentation. A team player who can effectively collaborate with cross-functional teams, including developers, product managers, and customer engagement teams. Ability to work in a fast-paced environment, quickly learn new tools, adapt to changing requirements, and meet deadlines. A commitment to understanding the needs of our users and ensuring that documentation meets those needs effectively. A desire to stay updated with industry trends and best practices in technical writing and UX writing. Self-motivated, organized, and able to prioritize tasks effectively. If you share our passion for building a sustainable, intelligent, and efficient world, you re in the right place. Established in 2017 and headquartered in Mountain View, California, were a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let s build this! Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Benefits Summary At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you re working from the office, you ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.

Job Description Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer s issues/solutions are addressed Work with Program Managers to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tools Implement and support Freshworks compliance and information security processes Qualifications 4-7 years of experience in Customer Success (preferably from a SaaS background) Open to working in the specified shift Proven track record of establishing themselves as a strategic trusted adviso

Branch Gold Loan Officer INTERNAL USAGE: (to be removed before publishing externally) No. of Vacancies Manager Branch Operations Head Is a Team leader? N Team Size 0 Grade Officer, AM, DM Business Rural Lending Department Rural Lending Gold Sub - Department NA Location - About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers.---- --------------------- --------------------- Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills"-----------------

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

Title- Digital Marketing Specialist Location Bangalore Make A Difference for Those Who Make the World -- Come Make the World with Us -- Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World . Sound like you? Join our top-notch team of nearly 60, 000 professionals globally who are making their mark on some of the world s most beloved brands, including DEWALT , CRAFTSMAN , CUB CADET , STANLEY , and BLACK+DECKER At Stanley Black & Decker, we value people who love to learn, grow, and be acknowledged for their valuable contributions. You re not intimidated by innovation; in fact, you embrace it. You understand the power of doing your job while doing a world of good and you re ready to make an impact. POSITION OVERVIEW: In this role, you will develop and execute multi-channel digital marketing and eCommerce strategies that drive customer engagement (B2C and B2B), lead generation, and brand awareness. You will manage third-party agencies, ad networks, and other service providers while partnering closely with cross-functional teams eCommerce & digital marketing developers, product managers, sales managers, SBU leaders, and business stakeholders to build scalable solutions that keep our digital presence fresh and effective. Lead vendor relationships and contract management with creative, media buying, and production agencies, ensuring clear debriefs and smooth execution of campaigns across India and export markets. Develop and implement comprehensive, multi-channel digital strategies that span content marketing, social media, eCommerce, web, search, applications, and digital advertising (SEO, marketing automation, etc. ). Oversee day-to-day social media activity (planning, posting, engagement, community management) to maintain brand consistency and manage leads through channels such as Indiamart, WhatsApp, Facebook, LinkedIn, and other digital platforms. Create impactful and locally relevant digital content (images, videos, infographics) by collaborating with global and local product managers, GCX teams, and creative agencies to ensure brand guidelines are met. Lead demand generation campaigns and manage resources, budgets, and optimization to boost ROI and achieve business goals driving quality leads into the sales pipeline. Partner with Commercial IT and other internal teams to evaluate and enhance digital tools and platforms, including app development, connected tools, and responsive sites/landing pages. Ensure digital catalogs are current and aligned with quarterly product priorities by working closely with SBU leaders and marketing teams. Maintain ongoing, clear communication with all stakeholders, including channel partners, to align on digital order management tools, campaign rollout, and training needs. Use analytics and reporting tools (e. g. , Google Analytics) to track and measure campaign performance, provide insights, and recommend data-driven optimizations. QUALIFICATIONS & PREREQUISITES: 5-8 years of experience in digital marketing, social media, and eCommerce. Bachelor s Degree in Marketing, Digital Marketing, Communications, or a related field (preferred). Demonstrated proficiency in web development and marketing projects, working closely with IT on integrations. Strong knowledge of web marketing tools, CMS platforms, social media, SEO, and marketing automation. Proven ability to manage third-party vendors and agencies, balancing creative excellence with budgetary targets. Familiarity with content management systems, product information management systems, and digital asset management platforms. Experience with mobile marketing and commercialization, including mobile app development and responsive design. Strong computer, analytical, and organizational skills; exceptional follow-through on execution. Excellent communication skills verbal, written, and interpersonal and the ability to collaborate across diverse teams. Independent, creative self-starter with strong problem-solving skills and an entrepreneurial spirit. Ability to multi-task, prioritize tasks in a fast-paced environment, and bring value-added thinking to cross-functional business processes. THE DETAILS: Competitive salary. Insurance coverage for Medical, Life & Disability. Covered under all Employee Assistance Services and Wellness programs. Discounts on Stanley Black & Decker tools and partner programs. AND MORE: GROW: Join a global company with 20+ brands and develop your skills through multiple career paths. LEARN: Access a wealth of learning resources, including our Lean Academy and Coursera , to continuously build your expertise. BELONG: Be part of an inclusive environment that values diversity, equity, mutual respect, and collaboration. GIVE BACK: Contribute to positive change locally and globally through volunteerism, community outreach, and sustainable business practices. If you re excited to shape the digital future while making a meaningful impact, we d love to meet you. Apply today and build your career with Stanley Black & Decker! .

About Branch Banking With more than 4100 domestic branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. The center of all client engagements will be to ensure superior customer experience Key Responsibilities Develop and maintain business relationships with select group of customers through individualized customer service Handle customers queries and provide superior service to the mapped customers Ensure timely delivery of customers enquiries and instructions, whilst ensuring that the Bank s delivery standards in achieving total customer satisfaction are met e.g. timely checking of account opening documentation, opening of accounts etc. Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction Manage customer escalations and ensure customer grievance redressal Maintain complete customer profile including the risk profile, demographics and assets in the bank Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills

About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points. About the Role The Relationship Manager will be responsible for nurturing HNI client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex financial concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial AcumenIn-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Burgundy customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute AMFI and NCFM certifications 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to multitask, adaptive and responsive towards evolving customer and organization asks. Good networking and relationship building skills.

About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points. About the Role The Relationship Manager will be responsible for nurturing HNI client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex financial concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial AcumenIn-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Burgundy customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute AMFI and NCFM certifications 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to multitask, adaptive and responsive towards evolving customer and organization asks. Good networking and relationship building skills.

What you ll do: This Position is part of the Materials function of the Global Supply Chain CoE reporting to the Operations Manager - Materials The Supply Planning Manager will be responsible to support the Global Eaton Electrical Sector EMEA Business for Supplier Planning deliverables and will be required to provide leadership direction to the team of Buyers and Planners at GSCCoE & build a scalable , capable organization through development and deployment of standard processes across all sites. The scope is further extended to taking new transitions, developing standard models, and suggesting best practices to Eaton sites with proven results. This individual will be responsible for collaborating with a cross-functional set of stakeholders across the divisions, to drive improvements in key Materials metrics work with teams like SIOP and inventory for driving the key organizational initiatives. 1.To drive excellent collaboration with the Business SCM Leadership through communication & presentation skills to align with the objectives of the respective Business Group. 2. Has prior team management experience in the Materials Management domain 3. Lead a team of 15+ members and Build organizational capability though development plans, mentoring, driving accountability, cross-training & succession planning. Talent Management, hiring as when needed, gap assessment with existing team members and developing team s functionals skills and competencies to meet business requirements. 4. Should lead team by an example, Guide, drive, motivate & engage team to deliver on all key functional expectations such as Supplier OTD, VMI, Min-max performance, cost reductions & DOH improvements 5. Drive customer engagement and satisfaction by meeting customer expectations and needs, build customer facing KPIs, voice of customer thru periodic meetings and ensuring timely resolution to customer queries/feedback etc. To plan, schedule and manage the defined business services, delivering to agreed timescales, budget, quality criteria and commitments. 6. Will be responsible for growth of the team & scaling of existing roles from the supplier planning standpoint 7. Excellent communication & presentation skills to work with teams from different geographies (Global, regional & local materials management teams) 8. Enable the team to Own and drive Business Impact goals such as Inventory DOH reduction, Cost Out / Avoidance Opportunities 9. Deploy strong process rigor through the QMS processes to drive strong Escalation Management, Root Cause Analysis, Quality Check , Risk Analysis and mitigation, Skill & Competency Development 11. Coach the Team members and leads in driving Continuous Improvement and demonstrate high impact and Positive turnaround of the issues 12. To support & drive Business specific Project ACE initiative for Inventory reduction. 13. Proactive Data mining & Identify potential leakages/Area for Improvement in Business and provide recommendations from CoE Team. Qualifications: Should be Graduate with Master s degree (Preferably into Materials / Production / Operations Management) Engineering Graduate preferred 12 to 15 years of relevant experience into Materials Planning, Skills: Materials Planning and Inventory Management, Data Analytics, Power BI, SQL, Python, Complex calculations and understanding Excellent communication, customer service, and interpersonal skills necessary to converse with diverse group of stakeholders including senior management, operations and Supply Chain Management personnel Should have strong functional knowledge & working experience related to Materials management & detailed understanding of concepts related to replenishment planning, MRP/ material planning & Inventory performance measures like Forecasting Accuracy & DOH Excellent communication, customer service, and interpersonal skills necessary to converse with diverse group of stakeholders including senior management, operations and Supply Chain Management personnel Proven Track record in driving Continuous Improvement projects.

Experience in MS Dynamics 365 CRM. Hands on Functional Experience in Sales Process, Service Management Experience of deploying Line of Business solution (CRM) and interacting with end users and IT implementation teams Should possess domain expertise Required Candidate profile involved in Requirement Gathering ,Documentation of processes, prototyping & testing during deployment of Line of Business application within their company/client company FALC design tools and methods

Role: Customer Sales Specialist exp: Fresher/Exp salary: Upto 1.8 LPA + Incentives 60k Upselling process Qualification: HSC Shift: day shift interview mode: virtual Location: Chennai Regards, Sowmiya 9600445623

You are a highly experienced and strategic NPD Manager responsible for leading and overseeing the end-to-end development of electronic products, including PCBA and Box Build assemblies. Your role is crucial in driving product innovation, ensuring design feasibility, managing cross-functional collaboration, and optimizing processes for cost, quality, and efficiency. With over a decade of experience in New Product Development within the Electronics Manufacturing Services (EMS) industry, you bring strong leadership and technical expertise to the table. Your key responsibilities include: - Driving the complete NPD lifecycle from concept to production, developing project plans, allocating resources, and ensuring timely execution of product milestones. - Overseeing BOM scrubbing, analysis, and validation for accuracy, manufacturability, and cost-effectiveness, ensuring alignment with sourcing and engineering standards. - Leading design feasibility reviews, risk assessments, and ensuring compliance with Design for Manufacturability and Testability practices. - Collaborating with manufacturing teams to ensure smooth production ramp-up, defining and optimizing processes, control plans, and tooling requirements. - Ensuring all NPD activities meet internal quality standards and external regulatory requirements, leading product validation, supplier audits, and process checks. - Leading component selection, managing lifecycle, and obsolescence planning, identifying alternate components, and driving Engineering Change Management (ECM). - Managing prototype builds and validation cycles for PCBA and Box Builds, ensuring performance, cost, and timeline objectives are met. - Coordinating with design, procurement, quality, production, and customer teams to ensure alignment on product requirements and deliverables. - Acting as a technical interface with key customers, understanding their requirements, providing regular updates, and supporting product transitions into production. - Leading, mentoring, and developing a team of engineers and cross-functional stakeholders, fostering a culture of continuous improvement and innovation. Requirements: - Bachelor's Degree in Electronics / Electrical Engineering (Masters preferred). - 10+ years of experience in NPD within the EMS or electronics manufacturing industry. - Strong knowledge of PCBA, Box Build, analog/digital circuits, embedded systems, and component engineering. - Proven track record of managing NPD projects and cross-functional teams. - Expertise in DFM/DFT, BOM analysis, QMS, and supplier quality processes. - Excellent project management, leadership, and customer communication skills.,

As a Pega CDH Senior Developer in the banking or financial services domain, you will be responsible for leveraging your expertise in Customer Decision Hub (CDH) to deliver real-time customer engagement. With a minimum of 3 years of experience in Pega development, including at least 2 years specifically in Pega CDH, you will play a key role in enhancing customer experiences and decision-making processes. Your role will involve working closely with various CDH components, utilizing your strong hands-on experience to drive effective customer engagement and ensure real-time decisioning capabilities. A deep understanding of banking or financial services processes is essential to succeed in this position and contribute to the organization's objectives. To excel in this role, you must be a Certified Pega Data Scientist with proven experience in customer engagement and real-time decisioning. Your expertise in these areas will enable you to navigate complex challenges and drive innovative solutions that positively impact the overall customer experience. If you are passionate about leveraging your Pega CDH skills to make a significant impact in the banking or financial services domain, we encourage you to submit your application or reach out to Deeksha@excelgens.com. Please include your Full Name, Total Experience, Current CTC, Expected CTC, Reason for job change, Notice Period, Current Location, and if you are holding any other job offers. We look forward to potentially having you join our team and contribute to our mission of delivering exceptional customer experiences through real-time engagement and decisioning processes.,

As a Sales and Lead Generation professional, your primary responsibility will be to identify and target potential clients within the designated region. You will actively prospect new customers and manage a pipeline of opportunities to drive business growth. Your role will involve meeting with clients in person to present products, negotiate terms, and ensure customer satisfaction. To excel in this role, it is essential to maintain in-depth knowledge of the products or services offered and effectively communicate their value to clients. You will be expected to achieve and exceed sales quotas and objectives set by the Sales Manager through proactive sales strategies and customer engagement. Building and maintaining strong relationships with existing clients is crucial to encourage repeat business and foster customer loyalty. Staying informed about market trends, competitor offerings, and potential new opportunities will be key to staying ahead in the industry. You will be required to maintain accurate records of customer interactions, sales activities, and sales forecasts through CRM systems. Collaboration with the marketing team and other departments will be necessary to align on product campaigns, promotions, and customer feedback for overall business success. The ideal candidate for this position will have proven experience in sales, preferably in field sales or a related field. Strong communication and interpersonal skills are essential, along with the ability to work independently, manage time effectively, and demonstrate strong negotiation and problem-solving abilities. Knowledge of CRM software or sales tracking tools, excellent organizational skills, and attention to detail are also important qualifications. A valid driver's license and the ability to travel frequently may be required for this role. A Bachelor's degree in Business, Marketing, or a related field is preferred. Desired skills include being self-motivated and results-oriented with a focus on achieving targets, industry-specific knowledge, and the ability to adapt to changing customer needs and market conditions. This is a full-time position with a day shift schedule and performance bonus incentives. The work location will be in person.,

You have an exciting opportunity to join Autobahn Corporation Group of Companies as a Manager of Customer Experience, with a preference for candidates from a hospitality background. As the Manager of Customer Experience, you will lead customer service operations in Kerala, Maharashtra, and other locations. Your role will involve training and mentoring customer service teams, developing hospitality-style service protocols, conducting training programs, managing customer grievances, setting performance goals, and monitoring KPIs for service improvement. You will work closely with HR and Business Heads to build high-performing service teams, implement customer engagement strategies, and ensure alignment with 5-star service standards. The ideal candidate will have a minimum of 10 years of experience in Customer Service or Guest Relations, preferably from the luxury hospitality sector. Strong team management, training, and development capabilities are essential, along with excellent communication and interpersonal skills. Fluency in Malayalam, English, and Hindi is required for effective regional team and customer communication. The willingness to travel across Kerala, Maharashtra, and other regions is expected. A qualification in Hotel Management or a related field is a plus. If you are a service-driven individual with a passion for customer excellence and a background in premium hospitality, this role offers an exciting opportunity to bring a hospitality-first approach into a corporate service setting. Join Autobahn Corporation and make a difference in enhancing the customer experience across various locations.,

As a Sales Executive at Amak Solution, your primary responsibility will be handling software sales and supporting the full sales cycle from prospecting to closing. You will be expected to learn to present solutions clearly and persuasively to potential clients. Your role will involve generating leads through market research, cold calling, emails, and CRM tools to identify potential clients and build a strong prospect pipeline. It will be essential for you to follow up with prospective leads and current customers, maintaining engagement, answering questions, and nurturing interest through regular communication. You will also be expected to respond accurately and promptly to all leads and customer inquiries. It will be crucial to keep records updated in CRM systems and ensure consistency across all communication channels. About Company: Amak Solution is a Software Company based in Vadodara, Gujarat, India, operating in the IT sector. We specialize in providing software services and marketing solutions. Our services include effective web designing, Search Engine Optimization (SEO), Digital Marketing, Internet Marketing Services, Database Solutions, Ecommerce Development, and much more. Join us and be a part of our dynamic team driving innovation in the software industry.,

As a Marketing Management Trainee at our growing manufacturing organization based in Pune, Maharashtra, you will be part of a dynamic team where you will gain hands-on experience in various marketing functions specific to the manufacturing sector. Your main responsibilities will include conducting market research, assisting in product marketing strategies, supporting sales teams, planning and executing digital and traditional marketing campaigns, engaging with customers, preparing performance reports, and collaborating with cross-functional teams. To be successful in this role, you should have a Bachelors or Masters degree in Marketing, Business Administration, Industrial Engineering, or related fields. While prior experience in sales/marketing is preferred, freshers with a strong interest in B2B/industrial marketing are also encouraged to apply. Excellent communication and analytical skills are essential, along with proficiency in MS Office. Knowledge of digital marketing tools would be an added advantage. You should be willing to travel for factory visits and client meetings. In addition to gaining exposure to industrial marketing and business development, you will have the opportunity to learn about channel and distribution strategies, technical product positioning, CRM and ERP systems like SAP and Salesforce, pricing strategies, margins, and product costing basics. As a Marketing Management Trainee, you will receive structured rotation and mentoring from senior marketing professionals, with a clear career development path into Product Management, B2B Sales, or Marketing Strategy roles. Performance-based evaluation will determine your potential for absorption into a full-time position. This is a full-time, permanent position with benefits including health insurance, life insurance, and Provident Fund. The work schedule is during day shift and morning shift, with the work location being in person. If you are enthusiastic, driven, and eager to kickstart your career in marketing within the manufacturing industry, we encourage you to apply and be part of our team.,

The role encompasses both day-to-day merchandising of app and web content (product listing, content & promotions) and leadership in defining innovative shopping experiences that will better serve our customers. You will need to demonstrate a creative and editorial mind, strong visual merchandising skills, and tireless attention to detail. Additionally, sound business sense, the ability to work quickly and under pressure, and a knack for getting things done in partnership with other teams are crucial for this position. You will be responsible for listing new brands and products, enhancing the content of existing products, planning communications and promotions to drive customer engagement and sales. Your role will also involve conceiving and creating new product discovery content and promotions in line with Smytten's standards. Building storefronts for the app & web, creating promotional pages, and developing consumer incentives will be part of your daily tasks. As part of your responsibilities, you will curate a thoughtful discovery and shopping experience for our members, focusing on iterating and improving the overall member experience. Product data management will be a key aspect of your role, including organizing, classifying, and tagging brands" products, as well as managing file formatting, data cleaning, and uploads to various online platforms. You will also need to inspect existing online product detail pages to ensure visual appeal, accuracy, and ease of understanding. To succeed in this role, you should have 0 to 1 years of experience in Online Merchandising Operations. Experience working on the homepage and shopfronts of the app is essential. Strong analytical and problem-solving skills, good interpersonal skills, and the ability to work well in a team are also required. Proficiency in Excel, including Vlookup, Hlookup, and formulas, is necessary. Demonstrable experience in MS Excel and E-Commerce data uploads, along with exceptional organizational, teamwork, and quality assurance skills, are highly valued. Phenomenal product research skills, project management abilities, deadline management, and excellent verbal and written communication skills are essential for this role. Please note that this is a paid internship opportunity.,

As a Field Sales Representative at MSafe Equipments Ltd, you will play a crucial role in contributing to workplace safety across industries. We are seeking dynamic and motivated Sales & Marketing Interns to join our team in locations including Chennai, Mumbai, Ahmedabad, Bangalore, Pune, Odisha, Bihar, and Jharkhand. Your reporting manager will be the Sales Manager. At MSafe Equipments Ltd, we are committed to providing high-quality safety equipment and ensuring workplace safety. As a Sales & Marketing Intern, you will have the opportunity to gain hands-on experience in B2B sales, marketing strategies, and customer engagement. Your key responsibilities will include assisting the sales team in identifying and reaching out to potential customers, conducting market research to analyze industry trends, competitor activities, and customer needs, and supporting the development of marketing materials such as social media content, brochures, and presentations. You will also be involved in lead generation, follow-ups, client communication, and promoting M Safe's products and services at meetings, events, and exhibitions. Collaborating closely with the marketing team, you will help execute digital campaigns and promotional strategies. Additionally, you will maintain and update customer databases, CRM systems, and sales reports, assist in preparing sales proposals and presentations, and learn about the company's products to effectively communicate their benefits. To qualify for this role, you should be currently pursuing or recently completed a degree in Business, Marketing, Sales, or a related field. Final semester students or those awaiting final results are also welcome to apply. Strong communication and interpersonal skills, along with a proactive and self-motivated attitude, are essential. Basic knowledge of digital marketing, social media, and MS Office tools is required, and the ability to work in a team and adapt to a fast-paced environment is crucial. An interest in B2B sales, industrial products, or safety equipment is a plus. In return, you will gain hands-on experience in sales and marketing, have the opportunity to work with industry professionals, and build a valuable network. A certificate of completion will be provided, with the potential for a full-time role based on performance. To learn more about MSafe Equipments Ltd, please visit our website at www.msafegroup.com. This is a full-time internship position with a contract length of 6 months. Benefits include cell phone reimbursement, health insurance, and Provident Fund. The work location is in person. Join us at MSafe Equipments Ltd and be part of our mission to enhance workplace safety through high-quality safety equipment and innovative solutions.,

As an Inside Sales Executive at our leading Digital Marketing Company, you will play a critical role in driving the sales process and generating revenue. Your ability to engage potential customers, understand their needs, and present tailored solutions will significantly influence purchasing decisions in today's competitive landscape. You will be responsible for maintaining and expanding relationships with existing clients while also identifying new business opportunities through proactive outreach. Collaborating closely with various teams, you will ensure that the sales pipeline remains robust and customer satisfaction remains high. This role offers you the chance to make a substantial impact in a fast-paced environment and is ideal for immediate joiners who are motivated to grow within the organization. Your key responsibilities will include conducting outbound sales activities to generate new leads, following up on warm and cold leads through calls and emails, engaging with potential customers to understand their needs, and maintaining accurate records of sales activities in the CRM system. You will develop and deliver sales presentations tailored to customer requirements, collaborate with the marketing team to align sales strategies with campaigns, and manage the entire sales cycle from prospecting to closing deals. Analyzing market trends, adjusting sales strategies accordingly, and working towards achieving monthly sales targets and KPIs will be crucial aspects of your role. Building long-term relationships with customers, providing exceptional customer service, and handling inquiries promptly are also key responsibilities. Additionally, you will assist in developing sales proposals and contracts, gather feedback from clients to improve service delivery, and participate in training and coaching to enhance sales skills and product knowledge. To excel in this role, you should have a Bachelor's degree in Business, Marketing, or a related field and proven experience in sales, preferably in an inside sales role. A strong understanding of sales principles and customer service practices, excellent verbal and written communication skills, and the ability to work independently and collaboratively in a team are essential. Proficiency in CRM software and Microsoft Office Suite, demonstrated ability to meet or exceed sales targets, strong analytical skills with attention to detail, and the ability to adapt to a fast-paced and changing environment are also required. A results-oriented mindset, proactive approach to problem-solving, strong organizational and time management skills, ability to handle pressure and remain flexible, willingness to learn and develop professionally, knowledge of sales forecasting and pipeline management, and previous experience in B2B sales are advantageous. Immediate availability to join is preferred. This position is based in Bengaluru, Karnataka. For more details, please contact us at 9176033506/9791033506. Skills required for this role include organization skills, competitive analysis, digital marketing, problem-solving, negotiation skills, sales proposals, presentation skills, customer, team collaboration, relationship management, sales, tech-savvy, sales presentations, sales target achievement, sales forecasting, analytical skills, customer engagement, inside sales, Microsoft Office Suite, outbound sales, market analysis, communication skills, CRM software, customer relationship management, communication, customer relationship management (CRM), sales presentation, organizational skills, customer service, sales strategies, sales strategy alignment, B2B sales, lead generation, sales principles, sales cycle management, organizational skills, sales strategy, pipeline management, and time management.,