3639 Customer Engagement Jobs - Page 29

Key Responsibilities: Strategic Leadership: Develop and execute the overall customer support strategy aligned with business goals. Establish performance metrics (SLAs, CSAT, NPS) and monitor team performance. Drive initiatives to improve customer experience and reduce resolution times. Team Management & Development: Lead, mentor, and grow a high-performing support team across multiple channels (phone, email, chat, social media). Foster a customer-centric culture and promote continuous learning. Plan resource allocation and workforce management to meet demand. Process Optimization: Implement and refine support workflows, ticketing systems, and knowledge bases. Leverage data and analytics to identify trends, root causes, and areas for improvement. Collaborate with product, engineering, and sales teams to address recurring issues and feedback. Customer Engagement: Handle escalated customer issues and complex cases. Ensure proactive communication and timely resolution of customer inquiries. Build strong relationships with key customers and stakeholders. Technology & Tools: Evaluate and implement customer support technologies (CRM, ticketing platforms, AI chatbots). Ensure integration and effective use of support tools for enhanced productivity. Key Requirements: Education: Bachelor's degree in Business, Communications, IT, or related field. Experience: 8+ years in customer support or customer success roles, with at least 3 years in leadership positions. Experience managing multi-channel support teams and complex support operations. Skills: Strong leadership and people management skills. Excellent communication and problem-solving abilities. Proficiency with CRM and ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud, etc.). Data-driven mindset with ability to analyze metrics and drive improvements.

Business Strategy and Planning: Develop and implement a comprehensive business development strategy to achieve company goals and objectives. Conduct market research to identify potential clients, market trends, and competitive intelligence. Analyze data and trends to make informed business decisions and capitalize on emerging opportunities. New Business Acquisition: Identify and pursue new business opportunities and leads through various channels, including cold calling, networking, and industry events. Pitch the companys products/services to potential clients, highlighting their unique value propositions. Conduct sales presentations and product demonstrations to potential customers. Client Relationship Management: Build and maintain strong relationships with existing clients, understanding their needs and ensuring customer satisfaction. Regularly engage with clients to upsell additional products/services and secure contract renewals. Address customer inquiries and resolve any issues in a timely manner. Collaborative Selling: Work closely with the sales team to support their efforts in closing deals and achieving sales targets. Collaborate with marketing and product teams to develop effective sales collateral and promotional materials. Negotiation and Contract Management: Negotiate business contracts, terms, and pricing with clients to secure profitable deals. Review and finalize agreements to ensure legal and regulatory compliance. Sales Reporting and Analysis: Track and report on key sales metrics, pipeline status, and business development activities. Provide regular updates to management on sales performance and progress against targets. Industry and Market Awareness: Stay up-to-date with industry trends, market conditions, and competitors activities. Use market insights to adapt and refine the business development strategy

Business Strategy and Planning: Develop and implement a comprehensive business development strategy to achieve company goals and objectives. Conduct market research to identify potential clients, market trends, and competitive intelligence. Analyze data and trends to make informed business decisions and capitalize on emerging opportunities. New Business Acquisition: Identify and pursue new business opportunities and leads through various channels, including cold calling, networking, and industry events. Pitch the companys products/services to potential clients, highlighting their unique value propositions. Conduct sales presentations and product demonstrations to potential customers. Client Relationship Management: Build and maintain strong relationships with existing clients, understanding their needs and ensuring customer satisfaction. Regularly engage with clients to upsell additional products/services and secure contract renewals. Address customer inquiries and resolve any issues in a timely manner. Collaborative Selling: Work closely with the sales team to support their efforts in closing deals and achieving sales targets. Collaborate with marketing and product teams to develop effective sales collateral and promotional materials. Negotiation and Contract Management: Negotiate business contracts, terms, and pricing with clients to secure profitable deals. Review and finalize agreements to ensure legal and regulatory compliance. Sales Reporting and Analysis: Track and report on key sales metrics, pipeline status, and business development activities. Provide regular updates to management on sales performance and progress against targets. Industry and Market Awareness: Stay up-to-date with industry trends, market conditions, and competitors activities. Use market insights to adapt and refine the business development strategy

The role requires you to regularly review open complaints, ensuring timely response and closure in accordance with SLAs. You will be responsible for achieving revenue generation targets and ensuring adherence to preventive maintenance while maintaining high service quality. It is essential to uphold customer i-base hygiene by updating end user data regularly in the system. Your focus will be on driving customer engagement and maintaining high Customer Satisfaction Index (CSI). Building strong relationships with customers is a key aspect of the role, which involves timely maintenance and proactive resolution of concerns. Another important responsibility is to develop and maintain the Channel infrastructure in line with the expansion plan. This includes conducting regular visits to Channels to ensure alignment with organizational objectives and providing adequate resource support to achieve committed SLAs. You will also be responsible for the timely submission and processing of invoices from Channel Partners, as well as handling the return of defective spares, warranty claims, and other settlements. Key Responsibilities: - Possess knowledge of products such as Room Air Conditioners, Water Purifiers, Air Purifiers, and Air Coolers. - Demonstrate technical knowledge of service offerings and Channel Management. - Manage vendors, business associates, and dealers effectively. - Understand Revenue Generation mechanisms including Annual Maintenance Contracts (AMC) and Spare Parts. - Exhibit excellent communication and presentation skills. - Utilize strong interpersonal and negotiation skills to build effective relationships. Your expertise in the mentioned areas and your ability to effectively manage these responsibilities will be crucial in ensuring the success of the role.,

The job involves regular review of open complaints to ensure response time and closure in accordance with SLAs. It also includes achieving revenue generation targets, ensuring preventive maintenance adherence, and auditing the quality of service regularly. Maintaining customer i-base hygiene and updating end user data in the system are also key responsibilities. Driving customer engagement and maintaining a high Customer Satisfaction Index (CSI) are crucial aspects of the role. Building strong relationships with customers by addressing concerns proactively and ensuring timely maintenance is essential. Developing and maintaining Channel infrastructure as per the expansion plan, conducting regular visits to Channel to ensure high engagement and alignment with organizational objectives, and providing adequate resource support to the channel to achieve committed SLAs are part of the job. Additionally, responsibilities include ensuring timely submission and processing of invoices of Channel Partners, returning defective spares, and settling warranty and other claims. Key responsibilities for this position include knowledge of products such as Room Air Conditioners, Water Purifiers, Air Purifiers, and Air Coolers. Technical knowledge about service offerings and channel management, vendor & business associates/dealer management, revenue generation (AMC, spare parts), excellent communication & presentation skills, as well as strong interpersonal and negotiation skills are required.,

Regular review of open complaints and ensuring response time and closure as per SLAs. Achieving Revenue generation targets. Ensuring Preventive Maintenance adherence and auditing quality of Service regularly. Maintaining Customer i-base hygiene and updating end user data in the system regularly. Driving customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and proactively addressing concerns. Developing and maintaining Channel infrastructure as per Expansion plan, making regular visits to Channel to ensure high level of engagement and alignment with organization objectives, and ensuring adequate resource support to the channel to achieve committed SLAs. Ensuring timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement. Key Responsibilities: - Knowledge of products for Room Air Conditioners, Water Purifier, Air Purifier & Air Cooler. - Technical knowledge about Service offerings and Channel Management. - Vendor & business associates/ Dealer management. - Knowledge of Revenue Generation (AMC, Spare parts). - Excellent Communication & Presentation skills. - Interpersonal and negotiation Skills.,

Regular review of open complaints to ensure response time and closure as per SLAs. Achieve Revenue generation targets. Ensure adherence to Preventive Maintenance and audit quality of Service on a regular basis. Maintain Customer i-base hygiene by updating end user data in the system regularly. Drive customer engagement and maintain high CSI. Build strong relationships with Customers by ensuring timely maintenance and proactively addressing concerns. Develop and maintain Channel infrastructure as per Expansion plan, conduct regular visits to Channel to ensure high level of engagement and alignment with organization objectives, and provide adequate resource support to the channel to achieve committed SLAs. Ensure timely submission and processing of Invoices of Channel Partners, return of defective spares, warranty, and other claims settlement. Key Responsibilities: - Knowledge of products such as Room Air Conditioners, Water Purifier, Air Purifier, and Air Cooler. - Technical knowledge about Service offerings and Channel Management. - Vendor, business associates, and Dealer management. - Knowledge of Revenue Generation including AMC and Spare parts. - Excellent Communication and Presentation skills. - Interpersonal and negotiation Skills.,

The main responsibilities of this role include regular review of open complaints to ensure timely closure as per SLAs, achieving revenue generation targets, ensuring preventive maintenance adherence, and auditing service quality regularly. You will be expected to maintain customer i-base hygiene, update end user data in the system, and drive customer engagement to achieve high Customer Satisfaction Index (CSI). Building strong relationships with customers by addressing concerns proactively and ensuring timely maintenance will also be a key aspect of this role. In addition, you will be responsible for developing and maintaining Channel infrastructure as per the expansion plan, conducting regular visits to Channels to ensure high engagement and alignment with organizational objectives, and providing adequate resource support to help achieve committed SLAs. Timely submission and processing of invoices of Channel Partners, return of defective spares, and settlement of warranty and other claims will also fall under your purview. Key responsibilities will include having knowledge of products such as Room Air Conditioners, Water Purifiers, Air Purifiers, and Air Coolers. Technical knowledge about service offerings and channel management, vendor and business associate/dealer management, revenue generation (AMC, spare parts), excellent communication and presentation skills, as well as strong interpersonal and negotiation skills will also be essential for success in this role.,

As a Sales Executive in the jewelry industry, your primary responsibility will be to drive sales, foster customer relationships, and promote various jewelry products. Your key duties will include engaging with customers to establish strong connections, understanding their preferences, and offering personalized recommendations on jewelry pieces. It will be crucial for you to surpass sales targets, identify new avenues for sales growth, and play a significant role in boosting revenue. In this role, you will be expected to develop a comprehensive understanding of the jewelry products available, including their unique features, advantages, and pricing details. Your proficiency in product knowledge will enable you to effectively communicate with customers and assist them in making informed purchasing decisions. Additionally, you must deliver exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Alongside sales and customer interaction, you will be responsible for maintaining visually appealing product displays, monitoring inventory levels accurately, and adhering to merchandising guidelines. Your attention to detail in merchandising efforts will contribute to a positive shopping experience for customers and enhance the overall presentation of the jewelry products. This is a full-time position that requires you to work during day shifts at the designated in-person work location. Your dedication to driving sales, providing excellent customer service, and upholding merchandising standards will be instrumental in the success of our jewelry business.,

The Assistant Manager - Sales (RMC) position at Aim Excellency HR Solutions Pvt. Ltd. is a rewarding opportunity for individuals with a BE civil/MBA qualification and 3 to 6 years of experience, preferably in the Ready-Mix Concrete (RMC) industry. As the Assistant Manager - Sales (RMC), you will play a crucial role in driving sales, exploring new business avenues, and nurturing client relationships within the RMC sector. Your responsibilities will include devising and implementing sales strategies to meet RMC product targets in the Nagpur region. You will be tasked with identifying and onboarding new clients while fostering strong ties with existing customers. Market research, lead generation, contract negotiation, and sales closure will be integral parts of your role. Collaboration with internal teams like production, logistics, and finance will ensure seamless order processing and customer satisfaction. Your adeptness in providing accurate sales forecasts, engaging in promotional activities, and ensuring compliance with company policies and industry standards will be pivotal in this role. Effective communication, negotiation skills, and a keen understanding of the RMC market dynamics will be beneficial. Your ability to work autonomously and as part of a team, along with proficiency in MS Office and CRM software, will be advantageous. If you are seeking a permanent position with health insurance, Provident Fund benefits, and day shift working hours, and are willing to travel within the assigned territory, this Assistant Manager - Sales (RMC) role at Aim Excellency HR Solutions Pvt. Ltd. might be the perfect fit for you. For further details, please reach out to HR Pooja at 9762008455 or aim9762008455@gmail.com. Job Type: Permanent Benefits: - Health insurance - Provident Fund Schedule: - Day shift Work Location: In person,

As the Manager of Customer Engagement, you will be responsible for overseeing various key functions within the Customer Engagement department. Your primary responsibilities will include managing office administration assets, contracting with agents, processing new business, banking initial and renewal premiums, retaining surrender requests, executing service requests post-policy issuance, handling customer queries and complaints, maintaining high Net Promoter Scores (NPS), processing life claims, managing compliance issues, and ensuring audit ratings meet expectations. To measure your success in this role, you will be evaluated based on various criteria such as adherence to customer engagement processes, retention rates across all cohorts, achieving an NPS of 85, ensuring 100% banking within 24 hours, maintaining surrender requests below 1%, accuracy of POS requests and customer service, timely upload of POS and claims documents, achieving an audit rating of 2, persistency, driving new business through P2A, and conducting quarterly reviews of team members. The ideal candidate for this position should hold a graduate or post-graduate degree in any discipline and possess at least 10 years of experience in front-end customer services. Knowledge of service quality standards is essential, along with prior experience in team management, specifically leading a team of more than 8 employees. In addition to your qualifications and experience, you must exhibit a strong customer-centric approach, excellent communication skills, effective coordination abilities, and proficient data management skills, particularly in Excel. If you are passionate about customer engagement, possess the required qualifications and skills, and have a proven track record in managing front-end customer services, we welcome you to apply for this managerial position in Kolkata. Join our team and play a pivotal role in enhancing customer satisfaction and driving business growth.,

As a Customer Support Executive L1 at AiTrillion, located in Indore, India, you will be the primary point of contact for our esteemed clients, delivering exceptional support and assistance. Your role is pivotal in ensuring customer satisfaction and loyalty by addressing inquiries, resolving issues, and guiding users through the AiTrillion platform. Your responsibilities include promptly responding to customer inquiries through email, chat, or phone with professionalism and courtesy. You will identify customer needs, troubleshoot technical issues, and offer suitable solutions or workarounds. Furthermore, you will assist customers in setting up and configuring the AiTrillion platform to facilitate a seamless onboarding process. In case of complex issues, you will escalate them to the relevant internal teams and ensure timely resolution. It is imperative to maintain accurate records of customer interactions and transactions using our CRM system. Collaboration with team members to enhance processes, share knowledge, and contribute to the success of the customer support team is essential. Proactively educating customers on product features and best practices to optimize their utilization of AiTrillion is also part of your role. To excel in this position, you should hold a Bachelor's degree in Business Administration, Computer Science, or a related field, or possess equivalent work experience. Prior experience in customer support or help desk roles, preferably in a SaaS environment, is advantageous. Effective communication skills to explain technical concepts to non-technical users, exceptional problem-solving abilities, and familiarity with e-commerce platforms and marketing automation tools are desirable. The position requires the flexibility to work independently and collaboratively in a dynamic environment, including weekends and holidays as necessary. Staying updated on product changes, new features, and industry trends is crucial to better assist customers and provide informed recommendations. Join AiTrillion to be part of a team dedicated to revolutionizing the e-commerce industry and driving revenue growth through innovative customer engagement and marketing automation solutions.,

As an Associate Manager of Growth Operations (Partner Success) at BlackOpal in Noida, your role will involve generating revenue through onboarding selling partners on the Portal and cultivating long-term customer relationships while establishing strategic partnerships. You will meet with Real Estate Channel Partners to onboard them on the newly launched Prop-Fintech Platform. Your responsibilities will include proficiently managing and nurturing key accounts, optimizing online sales, and maintaining comprehensive customer engagement reports to optimize the Customer success matrix. You will implement cross-selling and upselling strategies to enhance client relationships, drive revenue, and offer relevant products and services available on the platform. Acting as a trusted advertising and marketing consultant for property dealers and channel partners, you will provide valuable insights and tailored solutions to meet their unique needs. Your sales performance will be crucial in consistently achieving set targets, driving business growth, and prioritizing customer relationship management and client servicing to ensure high levels of satisfaction and long-term loyalty. Pioneering new business development initiatives within the assigned territory will be a key aspect of your role, identifying and capitalizing on emerging opportunities to expand market presence. The ideal candidate for this position should have a Bachelor's or Master's degree in marketing or a related field with 4-6 years of working experience in ad sales, digital space, channel partner sales, or Edtech sales. Proficiency in MS Office and excellent communication skills are essential for success in this role. At BlackOpal, you will have the opportunity to be a part of developing India's first Prop-Fin Tech Platform in an exciting and high-energy environment. You will collaborate with some of the sharpest minds in the industry and enjoy competitive perks. Additionally, you will have the chance to create your own team as the product scales in multiple territories. BlackOpal values its highly talented employees and offers an ideal climate for innovative, motivated, and proactive individuals with diverse backgrounds. If you are interested in joining our team, please visit our website at www.blackopalgroup.in. For more details or to apply, kindly share your CV with us at hr@blackopalgroup.in or contact us at 0120-5109230. About BlackOpal: BlackOpal is an upcoming Real Estate Marketing and Consulting Firm that provides end-to-end solutions to Real Estate Companies and Financial Institutions to maximize profits and optimize current situations. The team at BlackOpal consists of highly experienced professionals, and our systems and SOP are designed to create complete transparency in all transactions. We look forward to welcoming talented individuals who can contribute to our innovative and collaborative work environment.,

As a member of the elite unit of Infosys Strategic Technology Group (STG) led by the Unit Technology Officer (CTO), you will play a crucial role as a Power Programmer. This role is pivotal within Global Delivery as you will be part of a team of Full Stack Developers working on cutting-edge engineering projects, platforms, and marketplaces for clients utilizing emerging technologies. Your focus will be on staying ahead of the technology curve, being trained as Polyglots, and exhibiting a strong drive to address end customer challenges through the design and coding of technology-oriented development projects. You will be involved in providing solutions with minimal system requirements in an Agile Mode, collaborating with other Power Programmers, engaging with the Open Source community and Tech User group, custom developing new platforms and solutions, working on large-scale digital platforms and marketplaces, and handling complex engineering projects using cloud-native architecture. Your responsibilities will include working with innovative Fortune 500 companies in the realm of cutting-edge technologies, co-creating and developing new products and platforms for clients, contributing to Open Source projects, and continuously upskilling in the latest technology areas. Additionally, you will be incubating tech user groups to foster a culture of innovation and learning within the organization. From a technical standpoint, you should possess expertise in Digital Strategy and Planning, Solution Architecture Design, Technical Leadership Guidance, and a proven track record in designing and implementing complex digital solutions. A solid understanding of cloud computing, microservices, APIs, and other modern technologies is essential. Experience in Digital Commerce, MarTech, Customer Engagement, Omni Channel Experience, and Mobile Applications is highly valued, as well as certifications in relevant digital tools and products. Overall, this role offers a dynamic environment where you will be at the forefront of technology advancements, working on impactful projects, and collaborating with a diverse range of clients and stakeholders to drive innovation and digital transformation.,

As an Inside Sales Representative at Pegasus Knowledge Solutions, Inc. (PKSI), your main responsibility will be supporting the Field Sales Team in selling PKSI products and services to both new and existing customers. Throughout the Sales Process, you will play a crucial role in Identifying Prospects, Qualifying Opportunities, and providing all-round Sales Support until Closure. Additionally, you will collaborate with other functional teams within PKSI to position and leverage sales opportunities effectively in the Advanced Analytics space. Your key responsibilities will include: - Prospecting and building a Sales Pipeline through Outbound Calling and E-Mail Campaigns. - Enhancing the database by researching new suspects, referring to databases available online, and reading industry trade and tech publications. - Qualifying all sales leads, allocating them appropriately, and driving leads through the sales process by initiating Conference Calls and Face-to-Face appointments with the Field Sales Team. - Identifying top targets, understanding key business needs, and conducting preliminary qualification for potential Business Opportunities. - Working closely with the Field Sales Team on specific Opportunities and coordinating all necessary sales resources for each Opportunity. - Coordinating multiple sales resources across the entire sales process, from lead identification to post-sales support. - Adopting a consultative-selling approach by learning about potential customers" Business, Budgets, and Timelines. - Engaging with customers to understand short-term and long-term business needs, and maintaining expert status through newsletters, email updates, and tweets to the customer database. - Meeting and exceeding Monthly and Quarterly Targets as advised by the Sales Head. - Being aware of each marketing initiative and aligning work towards Corporate Objectives. Education, Experience, and Skills required: - 6+ years of relevant experience working towards measurable targets. - Bachelor's Degree in Business, Statistics, Engineering, or MIS. - Experience in selling SAAS products. - Excellent written and verbal communication skills in English. - Willingness to work at US timings (Night Shift). - Ability to thrive in a fast-paced environment. Preferences: - Fundamental knowledge of Data Warehouse, Business Intelligence, and Advanced Analytics. - Highly motivated and self-driven individuals. - Experience with CRM tools and a track record of metrics-based performance.,

At Spyne, we are revolutionizing the marketing and sales of cars through innovative Generative AI technology. Our journey began with a visionary concept of leveraging AI-powered visuals to facilitate faster online sales for auto dealers, and has now evolved into a comprehensive, AI-centric automotive retail ecosystem. With substantial backing of $16M in Series A funding from reputable investors such as Accel and Vertex Ventures, we are experiencing rapid growth and expansion. Our achievements include launching groundbreaking AI-powered Image, Video & 360 solutions for automotive dealers, as well as introducing the Gen AI powered Automotive Retail Suite to enhance inventory management, marketing strategies, and CRM systems for dealers. Over the past two years, we have successfully onboarded over 1500 dealers across the US, EU, and other key markets, with plans to scale up to 10K+ dealers in a global market comprising 200K+ dealers. Our team of over 150 members is dedicated to research and development as well as go-to-market strategies, reflecting our commitment to innovation and growth. As we continue to push boundaries in the automotive retail industry, we are seeking a dynamic leader to spearhead our Customer Onboarding & Success initiatives for a cutting-edge CRM + Conversational AI product that promises to revolutionize the sector. This is not merely a role; it is an opportunity to create something truly iconic from the ground up. The primary mission of this role includes ensuring a seamless onboarding experience for our initial 30 strategic customers, achieving quarterly revenue targets exceeding $1M, and leading the Customer Success function post Product-Market Fit (PMF) phase. Based in Gurgaon, the role requires working hours from 6 PM to 3 AM IST to cater to US-based operations, with a preferred experience range of 8-10 years. Reporting directly to Sanjay Varnwal, our CEO & Co-founder, you will play a pivotal role in shaping the success of our innovative product. Key responsibilities of this role encompass overseeing end-to-end customer onboarding processes, driving revenue realization through successful activations, establishing a robust foundation for Customer Success practices, collaborating with cross-functional teams to enhance onboarding experiences, and developing scalable frameworks and playbooks for automation-driven growth. The successful candidate will possess 8-10 years of experience in Customer Success, Program Management, or Strategy roles within the realm of B2B SaaS / AI-led products, with a strong track record in customer-facing engagements and a keen ability to influence product development based on customer feedback. Proven expertise in automation, CRM systems, and AI-driven customer engagement, coupled with exceptional communication, leadership, and strategic thinking skills, are essential for this role. Additionally, a willingness to work US hours, adaptability to a fast-paced startup environment, and a deep alignment with Spyne AI's core values are crucial for success in this position. Joining Spyne offers a unique opportunity to be part of a high-ownership, execution-driven culture with a clear growth trajectory from $5M to $20M ARR. You will have the chance to collaborate with top industry leaders, gain exposure to global markets, and receive competitive compensation including base salary, performance incentives, and stock options. If you are ready to embark on an exciting journey of innovation and growth while making a significant impact in the automotive retail sector, Spyne is the place for you.,

This is a crucial role for driving Project Pursuit activities in the key Industry segments with special focus on M&M sector, for all Emerson businesses and leading key accounts management, customer engagement and driving the project pursuit related activities, primarily in Eastern region of the country, reporting to the Director East Region & Director Project Pursuit, India. This individual is responsible for aligning sales strategies with all business units, for all large projects, with annual & future business objectives, influencing senior leadership and managing all key stakeholders, to ensure maximum wins in each project. With a strong focus on estimating & forecasting business potential for different pursuits, both for key industry segments as well as metals & mining segment, role expects technical knowledge of different industry segment, however experience in metals & mining industry is preferred. Emerson is looking for a highly motivated sales professional with 12+ Years of Sales, Business Development experience in the field of large project sales & M&M market in particular, with strong track record of driving growth and possess outstanding organizational and communication skills. As a Sales Professional, you will focus on leading Project pursuit activities for large projects in Eastern region including M&M, for identified projects & meeting and exceeding the Budget. You will manage all stakeholders and prepare account plans that improve growth year over year. Responsible for estimating & forecasting business potential for each pursuit. Preparing & Tracking activity chart for each BU for each pursuit. Deliver booking growth within the territory & ensure major opportunities are covered and positioned for a win. Act as voice-of-the-customer conduit between the Region & Business units within Emerson. Coordinate sales activities, such as, Roadshows, Marketing events, new product launches, account assignment, and ongoing customer needs. Engage into the assigned marketplace with complete Emerson portfolio encompassing all Business of Emerson with special emphasis on driving growth in Metals & Mining Sector. You identify and seize new opportunities and build collaboration allowing others across the organization to achieve shared objectives. You establish and maintain effective customer relationships and win concessions without damaging relationships. You find and champion the best creative ideas and actively move them into implementation. You quickly and conclusively take actions in constantly evolving, unexpected situations. Works in close co-ordination with regional Teams & Leadership. For this role, you will need a Bachelor's degree or equivalent experience in engineering. A demonstrated ability in Technical Sales, Business Development in the field of Instrumentation with an excellent track record of driving growth. Consistent track record of engaging with Large Clients and Corporate Houses with experience of maintaining a strong leadership connect. Very strong technical skills to be able to motivate & engage with End Customers and Consultants. Problem solver with excellent communication, presentation, interpersonal, and prioritization skills; highly organized and diligent. Excels at self-managing workload and implementing multiple concurrent projects to meet deadlines. Ability to handle conflicting priorities from customers and demonstrate resilience and strong influencing skills to handle them effectively. Confidence and interpersonal/communication skills to work and influence at all levels. Key relationships: Internal - Business Leaders, Project pursuit leaders of different Business Units, Local and Global BU leaders & Support functions for Operational activities. External - Project leaders of different organizations, Instrument Heads of Large corporates in the region, EPCs & PMCs for the projects in the region or outside the region. At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.,

We are seeking an experienced E-Commerce Executive to effectively manage our online sales and overall digital presence. The ideal candidate should possess a comprehensive understanding of e-commerce platforms, digital marketing strategies, and customer engagement techniques. Your primary responsibility will be to supervise the complete e-commerce lifecycle, starting from product listing to ensuring successful order fulfillment. Your duties will include: E-Commerce Management: - Supervising the daily operations of the e-commerce platform. - Ensuring accurate product listings, up-to-date prices, and well-maintained inventory levels. Product Presentation: - Optimizing product listings for increased visibility and enhanced conversion rates. - Collaborating with the content team to create engaging and precise product descriptions and images. Order Fulfillment: - Handling order processing, shipping, and returns to guarantee a smooth customer experience. - Coordinating with the logistics team to streamline delivery times and reduce errors. Customer Engagement: - Monitoring customer reviews and feedback, promptly addressing any issues that arise. - Implementing strategies to improve customer satisfaction and foster loyalty. Analytics and Reporting: - Analyzing e-commerce metrics and generating reports to monitor performance. - Providing valuable insights and recommendations for continuous enhancement. Marketplace Management: - Maintaining relationships with third-party e-commerce platforms. - Identifying opportunities to expand the brand's presence on additional marketplaces. Qualifications: - Minimum of 2 years of experience in eCommerce. - Graduation in any stream. - Strong analytical and problem-solving skills. - Excellent interpersonal skills and ability to work collaboratively. - Proficiency in Advanced Excel (VLOOKUP, HLOOKUP, Formulas, etc.). - Good written and verbal communication abilities. - Basic understanding of eCommerce and brand management. - Willingness to work flexible hours when required. This position is under the Digital Marketing department and is located in Pune, Maharashtra. For further inquiries, please contact us at careers@kaybeebio.com or call us at +91 7066036615.,

We are looking for a strategic and detail-oriented CRM Manager to spearhead our customer relationship management efforts. As a CRM Manager, you will be in charge of designing and implementing CRM campaigns, overseeing the CRM platform, and enhancing customer engagement, retention, and loyalty. The perfect candidate for this role possesses excellent technical abilities, prioritizes customer satisfaction, and boasts a background in data-driven marketing. This is a full-time position with benefits including cell phone reimbursement and Provident Fund. The work schedule is during the day shift or morning shift.,

As the Director of Customer Engagement at Adobe, you will play a crucial role in overseeing and enhancing customer engagement initiatives. Your responsibilities will involve developing and executing customer engagement programs that align with Adobe's goals and values. Working closely with various teams including marketing, sales, product, and service, you will deliver personalized content, offers, and feedback to customers across multiple channels and platforms. Your key responsibilities will include developing and implementing customer engagement programs, designing campaigns and events to engage customers, and supervising the effectiveness of these initiatives using data and analytics. Collaboration and communication will be vital as you work with internal and external partners to ensure quality service, participate in product management and engineering meetings, and ensure that customer care and customers have a voice in the product roadmap and strategy. You will lead the CRM system, analyze customer feedback metrics, conduct customer research and segmentation, and work on designing, developing, and implementing processes, systems, and technology to support and enhance the customer engagement function. Team leadership and development will also be a key aspect of your role, as you develop strong collaborative relationships with various teams, set performance goals, and coach and mentor team members to enhance overall engagement and leadership strength. Handling customer issues, identifying and prioritizing product top issue drivers, and supporting advanced customer experience initiatives will be part of your responsibilities. You will also focus on technical support integration, business improvement projects, and developing strong collaborative relationships to enhance the support function. To qualify for this role, you should have a minimum of 17+ years of experience in customer-facing roles, along with a bachelor's degree or equivalent experience in marketing, business, communication, or a related field. You should have a proven track record in developing, communicating, and presenting new ideas, proficiency in CRM software, excellent communication and presentation skills, strong problem-solving and decision-making skills, and the ability to connect with customers and communicate ideas clearly and concisely. As a leader, you will be expected to attract and select top talent, establish challenging yet attainable performance expectations, provide clear and timely feedback and coaching, inspire others, break down barriers to cross-functional global collaboration, and demonstrate strong self-awareness and compassion. Join Adobe in changing the world through digital experiences and be a part of a team that is passionate about empowering people to create exceptional digital experiences. Embrace an exceptional work environment and unique opportunities for career growth at Adobe.,

As a Graphic Designer with over 7 years of experience, you will be responsible for studying design briefs and determining project requirements. You will schedule projects, conceptualize visuals based on the requirements, and prepare rough drafts to present your ideas. Utilizing design software or working by hand, you will develop illustrations, logos, and other designs while ensuring the appropriate use of colors and layouts for each graphic. Collaboration with copywriters and the creative team to produce final designs will be a key aspect of your role. Your duties will also include testing graphics across various media, amending designs based on feedback, and ensuring that final graphics and layouts are visually appealing and align with the brand's identity. To excel in this role, you must have proven graphic designing experience and a strong portfolio showcasing illustrations or other graphics. Familiarity with design software and technologies such as In-Design, Illustrator, Dreamweaver, and Photoshop is essential. A keen eye for aesthetics and details, the ability to work methodically, meet deadlines, and a degree in Design, Fine Arts, or a related field will be advantageous. Additionally, for the Social Media aspect of the role, you will be responsible for introspecting and brainstorming creative ideas that drive strategy and content for social campaigns. Keeping up-to-date with the best social media and user engagement practices, you will engage with audiences on various social media platforms creatively. Handling customer responses, creating content calendars, planning campaigns, and analyzing social media trends will also be part of your responsibilities. Strong logic and reasoning skills, excellent communication and presentation abilities, and creative thinking are necessary for this role. Knowledge of social media platforms such as Facebook, Twitter, and Instagram, as well as proficiency in digital processes like data extraction, report building, and using visualization tools, will be beneficial. You will be expected to work Monday to Saturday from 10 am to 7 pm at the Sector 18 location in Noida.,

Job Description: As you consider joining our team at Schneider Electric, you will be tasked with impactful responsibilities that contribute to turning sustainability ambition into actions at the intersection of automation, electrification, and digitization. Your day-to-day activities will involve embracing our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - and using them as the foundation to create a great culture that supports business success. Your role as an IMPACT Maker will be vital in achieving a more resilient, efficient, and sustainable world. To be successful in this role, your skills and capabilities will play a crucial part. The candidate we are looking for should possess a combination of technical expertise, innovation mindset, strong communication skills, and a passion for sustainability. Previous experience in automation or electrification will be a plus, along with the ability to work collaboratively in a diverse team environment. The benefits of being an IMPACT Maker with Schneider Electric are immense. You will have the opportunity to work with a global leader in sustainability, contribute to meaningful projects, and be part of a dynamic team that values inclusivity, diversity, and personal growth. Career advancement opportunities, extensive learning resources, and exposure to cutting-edge technologies are just a few of the selling points for potential candidates. Reporting to a Manager who champions inclusivity and empowerment, you will be part of a team that values trust, ethics, and compliance. Stakeholder engagement and collaboration will be key aspects of this role, whether you are working towards individual goals or contributing to team objectives. This position offers both leadership and single contributor responsibilities, depending on the project requirements. To thrive in this role, the qualifications required include a relevant degree in engineering or a related field, proven experience in sustainability initiatives, and a track record of delivering results in a fast-paced environment. Key qualifications also include strong analytical skills, problem-solving abilities, and a commitment to continuous learning and improvement. Join us in making an impact with your career by becoming an IMPACT Maker at Schneider Electric. Apply today to be part of a global company dedicated to creating a more sustainable future for all. Please note that all applications must be submitted online to be considered for any position with us. This opportunity will remain open until filled. We look forward to learning more about you and how you can contribute to our mission of sustainability and inclusivity.,

As a part of this role, your day-to-day responsibilities will include making outbound calls to potential and existing customers to promote products and services and gather feedback. Additionally, you will be expected to build rapport with customers by understanding their needs and effectively addressing their inquiries. You will play a key role in lead generation by identifying and qualifying leads for the sales team through conversations with customers. Scheduled follow-up calls will be conducted by you to maintain customer interest and ensure satisfaction. Updating customer information and call details in the CRM system will also be a part of your duties. Furthermore, you will be responsible for setting up appointments or meetings for the sales team with interested customers. Gathering and recording customer feedback to help improve products and services is another crucial aspect of this role. Adherence to calling scripts while also adapting to spontaneous conversations as needed is essential. In addition to the above responsibilities, it is expected that you possess strong communication skills with a clear and confident phone presence. Your ability to engage and persuade customers will be key in this role. Basic computer skills and familiarity with CRM software are required. Enthusiasm, self-motivation, and a willingness to learn are qualities that will help you excel in this position. While previous experience in tele-calling or customer service is a plus, it is not a mandatory requirement.,

We are hiring two Inside Sales/Event Marketing Executives to join our team The ideal candidates will be responsible for driving sales through proactive outreach, managing event marketing initiatives, and enhancing customer engagement This role requires strong communication skills, a results-driven mindset, and the ability to effectively manage both sales and marketing activities key_responsibilities: Inside Sales:Generate leads and build a pipeline through outbound calls, emails, and follow-ups Qualify and convert leads into sales by understanding customer needs and offering suitable solutions Manage and maintain relationships with existing clients to drive repeat business and customer satisfaction Event Marketing:Plan, coordinate, and execute marketing events, webinars, and trade shows to promote company products and services Develop event marketing strategies and promotional materials to drive attendance and engagement Work with vendors, sponsors, and partners to ensure successful event execution and post-event follow-up Sales & Marketing Strategy:Collaborate with the sales and marketing teams to align strategies and achieve business goals Monitor and analyze sales and event marketing performance, providing insights and recommendations for improvement Customer Engagement:Engage with potential and existing customers through various channels, providing information, support, and solutions to address their needs Collect and analyze customer feedback to enhance service offerings and improve customer satisfaction Reporting & Analysis:Prepare and present reports on sales activities, event outcomes, and marketing effectiveness Utilize analytics to track performance metrics and optimize strategies for better results Experience: 1-2 years of experience in inside sales, event marketing, or a related field Skills/Scope:Proven track record of achieving sales targets and managing successful marketing events Strong understanding of sales processes and event marketing strategies Skills & Competencies: Excellent communication and interpersonal skills Ability to manage multiple projects and prioritize tasks effectively Strong analytical and problem-solving abilities Proficiency in CRM software and marketing tools

Role Overview As a Telecaller at Nosh Robotics, you will be the first point of contact for potential customers, helping them understand how our cooking robot can transform their daily meal prep. Your ability to hold engaging, informative conversations will be key in guiding customers through the decision-making process. Key Responsibilities Handle inbound and outbound calls to connect with leads and potential customers. Educate customers about Nosh s AI-powered cooking robot, its features, and how it can simplify cooking. Maintain an average call duration of 15-20 minutes, ensuring meaningful engagement. Understand customer needs, answer queries, and provide tailored solutions. Follow up on leads to nurture them and drive conversions. Maintain accurate records in the CRM system and track lead progress. Collaborate with the sales and marketing teams to improve customer outreach strategies. Who You Are Fluent in Hindi and English (verbal & written). Additional language proficiency is a big plus. 1+ years of experience in telecalling, telesales, or customer engagement. Strong communication and persuasion skills you can hold engaging, informative, and convincing conversations. A go-getter with a proactive approach to sales and customer interactions. Ability to handle objections and influence customer decisions. Familiarity with consumer appliances or kitchen gadgets is a plus (but not mandatory). Basic knowledge of cooking, ingredients, and recipes is an added advantage. Comfortable using CRM tools and basic computer applications. What We Offer The opportunity to be part of a cutting-edge food tech revolution. Competitive salary and incentives based on performance. A fast-paced, high-growth environment with immense learning opportunities. Hands-on training about AI-powered cooking and modern kitchen innovations.