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Prasanna Venkatesh And Associates
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Customer Delight Executive & CRM

Customer Delight Executive & CRM

Prasanna Venkatesh And Associates

1 - 5 years

1 - 4 Lacs

chennai

Posted:16 hours ago| Platform:

Apply

Skills Required

handling customer queries solving queries customer satisfaction crm software client relationship handling calls escalation management feedback management multitasking complaint handling query resolution follow ups crm management email handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us:

Role:

Key Responsibilities:

Handle customer inquiries, complaints, feedback through phone, email & chat.
Answer incoming calls from customers quickly and professionally.
Manage multiple income calls to minimize wait time and maximize proficiency.
Document all interaction with customers accurately & thoroughly in CRM System.
Maintained detailed records of customer interactions, issue raised, solutions provided & follow-up action taken.
Investigate and resolve customer issue with high level of customer satisfaction.
Escalate complex issue to the appropriate team for investigation & resolve it.
Stay updated on company policies to provide accurate information to customers.

Required Qualifications & Skills:

Any Bachelors degree
Excellent verbal & written communication skills.
Strong problem-solving abilities and attention to details.
Ability to remain calm and professional under pressure.
Strong conflict management skills.

How to Apply:

Application for Customer Delight Executive [Your Name] to: hr@cainchennai.com"

Office location:

Job Types:

Benefits:

Cell phone reimbursement
Flexible schedule
Internet reimbursement
Leave encashment
Paid sick time

Work Location:

"Preferred Female candidates only"

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