Customer Delight Associate

Plush is new-age femme care brand building cleaner products in the everyday essentials space for the modern Indian woman. We build products with a kinder to the Skin and kinder to the Planet approach. To date, we have served over 120k+ consumers across our channels which include native website, Amazon, Flipkart, Nykaa, Bigbasket, Purplle, Dunzo, Blinkit, Swiggy IM, Zepto among others.

More about us on www.plushforher.com and www.instagram.com/plushforher

About the Role

As a customer delight, you would be in charge of addressing customer issues , converting sales over call and resolving the issues in a timely and efficient manner and also to understand how the brand and the brand products are perceived in the market. The role also involves a study of Market i.e Market research and Customer behavior/ buyer persona 

Responsibilities

• Responsible for abandoned calls and conversion of these calls into sales on a daily basis. Monthly targets to  be achieved
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
• Performing feedback calls and reporting the positives and negatives to the manager, sharing your perspective on the product R&D if any changes needed in the product. 
• Coordinating with the operations team on managing time to time delivery of  the products

Skills & Requirements

• 1 year of proven experience in Customer service 
• Ability to be self-sufficient and juggle many different types of projects on different timelines, with independent time-management skills
• Extremely good visual and content conceptualization skills
• Good Vocabulary skills, should be very fluent in English, Tamil .  Knowing Hindi will be an advantage for the role.