Job
Description
Role Overview: We are looking for a proactive and customer-centric Customer Coordination Executive to manage inbound inquiries, guide customers through the rental process, and ensure smooth coordination across teams. The role is key in building long-term customer relationships and supporting enterprise-level interactions with accurate data handling, effective communication, and a problem-solving approach. Key Responsibilities: Inbound Call Handling : Attend customer calls and guide them on placing online rental orders as per the SOP. Customer Education : Brief customers about the rental process, documentation, verification, and delivery timelines. Enterprise Lead Understanding : Understand the requirement of enterprise clients and help the internal team align the right solutions and value propositions. CRM Management : Enter and maintain all mandatory lead information, interaction history, and follow-up updates in the CRM. Timely Follow-ups : Ensure prompt communication and follow-up with leads to maintain engagement and maximize conversion. Inter-Team Coordination : Liaise effectively with internal departments like operations, document verification, and logistics to ensure seamless customer experience. Relationship Management : Build and nurture strong relationships with prospective customers and explore opportunities wherever applicable. Product & Process Knowledge : Stay updated on product offerings, new launches, hardware basics, and use of AI tools and CRM in daily operations. Communication Tools : Manage customer communication via chat, email, and calls. Strong proficiency in digital communication is essential. Reporting & Task Management : Track closures, status updates on leads and opportunities, and ensure timely task reporting to the Team Lead. Key Requirements: Minimum 1 year of experience in a customer-facing or coordination role (experience in IT rentals or SaaS is a plus) Good understanding of computers/laptops/hardware preferred Strong communication skills in English and Hindi (written and spoken) Familiarity with CRM tools, chat/email platforms, and Google Workspace Self-motivated, organized, and eager to learn modern sales and coordination techniques Team player with the ability to multitask and handle pressure professionally What We Offer: A supportive and growth-driven work environment Opportunity to work in the growing IT rental industry Exposure to enterprise and individual client coordination Learning on CRM, customer lifecycle management, and automation tools Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
