Role Overview: We are looking for a proactive and customer-centric Customer Coordination Executive to manage inbound inquiries, guide customers through the rental process, and ensure smooth coordination across teams. The role is key in building long-term customer relationships and supporting enterprise-level interactions with accurate data handling, effective communication, and a problem-solving approach. Key Responsibilities: Inbound Call Handling : Attend customer calls and guide them on placing online rental orders as per the SOP. Customer Education : Brief customers about the rental process, documentation, verification, and delivery timelines. Enterprise Lead Understanding : Understand the requirement of enterprise clients and help the internal team align the right solutions and value propositions. CRM Management : Enter and maintain all mandatory lead information, interaction history, and follow-up updates in the CRM. Timely Follow-ups : Ensure prompt communication and follow-up with leads to maintain engagement and maximize conversion. Inter-Team Coordination : Liaise effectively with internal departments like operations, document verification, and logistics to ensure seamless customer experience. Relationship Management : Build and nurture strong relationships with prospective customers and explore opportunities wherever applicable. Product & Process Knowledge : Stay updated on product offerings, new launches, hardware basics, and use of AI tools and CRM in daily operations. Communication Tools : Manage customer communication via chat, email, and calls. Strong proficiency in digital communication is essential. Reporting & Task Management : Track closures, status updates on leads and opportunities, and ensure timely task reporting to the Team Lead. Key Requirements: Minimum 1 year of experience in a customer-facing or coordination role (experience in IT rentals or SaaS is a plus) Good understanding of computers/laptops/hardware preferred Strong communication skills in English and Hindi (written and spoken) Familiarity with CRM tools, chat/email platforms, and Google Workspace Self-motivated, organized, and eager to learn modern sales and coordination techniques Team player with the ability to multitask and handle pressure professionally What We Offer: A supportive and growth-driven work environment Opportunity to work in the growing IT rental industry Exposure to enterprise and individual client coordination Learning on CRM, customer lifecycle management, and automation tools Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Role Overview: We are looking for a proactive and customer-centric Customer Coordination Executive to manage inbound inquiries, guide customers through the rental process, and ensure smooth coordination across teams. The role is key in building long-term customer relationships and supporting enterprise-level interactions with accurate data handling, effective communication, and a problem-solving approach. Key Responsibilities: Inbound Call Handling : Attend customer calls and guide them on placing online rental orders as per the SOP. Customer Education : Brief customers about the rental process, documentation, verification, and delivery timelines. Enterprise Lead Understanding : Understand the requirement of enterprise clients and help the internal team align the right solutions and value propositions. CRM Management : Enter and maintain all mandatory lead information, interaction history, and follow-up updates in the CRM. Timely Follow-ups : Ensure prompt communication and follow-up with leads to maintain engagement and maximize conversion. Inter-Team Coordination : Liaise effectively with internal departments like operations, document verification, and logistics to ensure seamless customer experience. Relationship Management : Build and nurture strong relationships with prospective customers and explore opportunities wherever applicable. Product & Process Knowledge : Stay updated on product offerings, new launches, hardware basics, and use of AI tools and CRM in daily operations. Communication Tools : Manage customer communication via chat, email, and calls. Strong proficiency in digital communication is essential. Reporting & Task Management : Track closures, status updates on leads and opportunities, and ensure timely task reporting to the Team Lead. Key Requirements: Minimum 1 year of experience in a customer-facing or coordination role (experience in IT rentals or SaaS is a plus) Good understanding of computers/laptops/hardware preferred Strong communication skills in English and Hindi (written and spoken) Familiarity with CRM tools, chat/email platforms, and Google Workspace Self-motivated, organized, and eager to learn modern sales and coordination techniques Team player with the ability to multitask and handle pressure professionally What We Offer: A supportive and growth-driven work environment Opportunity to work in the growing IT rental industry Exposure to enterprise and individual client coordination Learning on CRM, customer lifecycle management, and automation tools Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Customer Coordination Executive Location: Sector 38-C, Chandigarh Job Type: Full-Time (Work from Office – No Field Work) Department: Sales & Customer Support Reporting To: Team Lead – Customer Coordination Job Overview: We are hiring a Customer Coordination Executive who will speak with customers, guide them on renting laptops/desktops, and coordinate with internal teams. This is a non-travelling office job. Your Main Work Will Be: ✅ Talk to customers over calls and chats ✅ Explain how our rental process works (documents, delivery, etc.) ✅ Handle business/enterprise customer queries smartly ✅ Enter customer details and updates in our system (CRM) ✅ Follow up with customers and help convert leads to orders ✅ Coordinate with delivery, documents, and support teams ✅ Build friendly and helpful customer relationships ✅ Learn and use CRM, Google Sheets, and basic tools ✅ Report daily work and status to the team lead Who Can Apply: 1+ year experience in customer service or coordination Good in English and Hindi (speaking & writing) Basic knowledge of laptops and computers is a plus Comfortable using email, chat, and CRM tools Good listener, quick learner, and team player Can manage tasks under pressure and stay organized What You’ll Get: Friendly team and work culture Learn new tools and improve skills Grow in the IT rental industry Work with both individuals and business clients Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
As a Sales Intern/Trainee in the Customer Coordination Team, your primary responsibility will be to support lead handling, customer engagement, and documentation processes to ensure smooth sales conversions and customer satisfaction. This role will provide you with hands-on experience in sales operations, customer service, and cross-functional coordination with the team. You should currently be pursuing or have recently completed a degree in Business, Marketing, Sales, or a related field. Strong communication skills, both verbal and written, are essential for this role. Additionally, you should possess organizational skills with attention to detail and a basic understanding of sales processes and customer service. Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint is required, and familiarity with CRM systems is a plus. As an enthusiastic and eager learner, you will be expected to be a strong team player with a positive attitude. Your ability to multitask, prioritize effectively, take initiative, and contribute innovative ideas will be key attributes for success in this role. Your performance will be assessed based on various parameters including lead handling efficiency, quotation accuracy & follow-up, documentation completeness, customer satisfaction, and team collaboration. This will help you develop practical skills in sales coordination, customer service, and CRM systems, while gaining insights into cross-departmental collaboration within a customer service-driven organization. Working as a Sales Intern in the Customer Coordination Team will expose you to a dynamic and fast-paced environment where you can develop foundational skills for a successful career in sales and customer service. You will have the opportunity to actively contribute to the success of sales processes while receiving continuous mentoring from experienced professionals. This internship offers valuable learning opportunities that will benefit your long-term career development, providing insights into customer-focused sales organizations and hands-on experience in various aspects of the sales cycle. Benefits of this position include cell phone reimbursement, leave encashment, paid sick time, and paid time off. The work schedule includes day shifts, fixed shifts, and weekend-only shifts, with the work location being in person. Join us to kickstart your career in sales and customer service with practical experience and continuous learning opportunities in a supportive and dynamic environment.,