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Atria Convergence Technologies (ACT)
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Customer collection and Retention / Customer Care

Customer collection and Retention / Customer Care

Atria Convergence Technologies (ACT)

1 - 6 years

2 - 4 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

Outbound Process Collections Retention Upsell Inbound Calls Cold Calling Renewals Billing Collection Calling Process Outbound Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Accurately recording and managing details of customer payments and outstanding balances. • Developing and implementing effective collection strategies to achieve collection targets and minimize overdue accounts. • Identifying opportunities to retain customers by understanding their needs and offering relevant solutions. • Implementing retention programs and loyalty initiatives to enhance customer satisfaction and long term loyalty. • Contacting existing and potential customers to discuss outstanding payments and encourage timely collection. • Providing excellent customer service to address any questions, concerns, or issues related to payment and retention Work Experience: Should have minimum of 1-6 years of relevant work experience in Collection and Retention role (English Voice process Should have experience in Tele calling, or taking calls - Outbound & Inbound. (Voice process) • Should have experience handling MIS or strong experience with MS excel, MS word Should possess excellent communication and interpersonal skills. • Immediate Joiners. Language preferred - Telugu, English, Hindi Week Off: 6 days working & 1 day rotational week off/ Rotational Day shifts. NOTE : Age: Not more than 33 years

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Atria Convergence Technologies (ACT)

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Customer collection and Retention / Customer Care