Customer Care Specialist - Customer Loyalty

Admiral Solutions

11 - 16 years

12 - 17 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

telecom assurance strategic planning sez data integrity customer service ites customer experience financial services travel insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Customer Care Specialist, you will be the frontline of our operations, ensuring every contact is handled with a smile and a commitment to resolving their queries. Your goal is to provide delightful customer experience that exceeds expectations and fosters customer satisfaction.

Role and Its Responsibilities

Key Responsibilities:

Take ownership of customer queries, aiming for First Call/Contact Resolution (FCR).
Manage contacts (depending on the line of business- both voice or non-voice) while adhering to quality and compliance guidelines. Display ownership and accountability with in-depth knowledge of systems and processes. Utilize quick thinking to address a variety of customer queries. Learn and get cross-skilled on various insurance products such as new contacts, Retention, Mid-term servicing for voice channels. Engage in Customer Service, Retention up-selling or cross-selling products, treating all customers fairly.

Ingredients to Success:

Contribute positively to the team, recognizing and celebrating the success of others.
Exhibit passion for our brand and customer service. Demonstrate excellent communication skills. Embrace new ways of working, unlearning and relearning as necessary. Commit to doing it right the first time for the customer. Foster an environment of mutual respect. Be open to change and receptive to feedback.

Requirements:

Flexible to work in shifts, including weekends and holidays.
Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Possess technical abilities to navigate through customer Service tools.

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Admiral Solutions

Software Development

Los Angeles

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Customer Care Specialist - Customer Loyalty