Fixed CTC INR 4,25,000 + Exciting Incentives + Annual Company shares of 750 + Dividend on shares Admiral Solutions: Customer Care Specialist - Service Salary & Benefits Fixed CTC INR 4,25,000 + Exciting Incentives + Annual Company shares of 750 + Dividend on shares Department Customer Services Location Gurugram Job Advert Description Job Description Customer Care Specialist Service Admiral Group Plc. (UK) and Admiral Solutions (India) Know Us: The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India. We serve over 9 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together. In 2024 Admiral has been awarded as one of the World s Best Workplaces in a list published by Great Place To Work At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day. Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones: Great Place to Work certified for consecutive 9 years Ranked 79th in India s Top Large IT/ITES Companies 2024-25 India s Top 10 Best Workplace for Women Top 50 Companies in the IT/BPM in Large Size Organizations Indias Best Workplaces Building a Culture of Innovation by All Why Work with Us? As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide: Free Meals (while working from office) Free Cab Services with App enabled booking & tracking. Free Medical, Accident and Life Insurance Annual 750 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department) Opportunity to enrol in learning & development courses. Opportunity to be nominated to travel to our global offices. Opportunity to grow within the organization. Working Considerations Minimum Education: 10+2 Experience: Minimum of 1 year of experience in a customer service voice role (International) such as UK, US or Australian customers. Shift Timings: 6:30 AM IST - 2:30 AM IST Working Days: 5 days working in the week Salary: CTC INR 4,25,000 DOJ: 01-07-2025 Location: Flexibility to work both from home and office basis business requirements (fully vaccinated). WFH (Work from Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply. WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations. Summary of the role As a Customer Care Specialist, you will be the frontline of our operations, ensuring every contact is handled with a smile and a commitment to resolving their queries. Your goal is to provide delightful customer experience that exceeds expectations and fosters customer satisfaction. Role and Its Responsibilities Key Responsibilities: Take ownership of customer queries, aiming for First Call/Contact Resolution (FCR). Manage contacts (depending on the line of business- both voice or non-voice) while adhering to quality and compliance guidelines. Display ownership and accountability with in-depth knowledge of systems and processes. Utilize quick thinking to address a variety of customer queries. Learn and get cross-skilled on various insurance products such as new contacts, Retention, Mid-term servicing for voice channels. Engage in Customer Service, Retention up-selling or cross-selling products, treating all customers fairly. Ingredients to Success: Contribute positively to the team, recognizing and celebrating the success of others. Exhibit passion for our brand and customer service. Demonstrate excellent communication skills. Embrace new ways of working, unlearning and relearning as necessary. Commit to doing it right the first time for the customer. Foster an environment of mutual respect. Be open to change and receptive to feedback. Requirements: Flexible to work in shifts, including weekends and holidays. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Possess technical abilities to navigate through customer Service tools. Additional Requirement: As a Customer Care Specialist, you will play a crucial role in ensuring that our customers receive exceptional service and support. You will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. Your goal is to enhance customer satisfaction and loyalty by delivering a positive and seamless customer experience. The Consumer Duty applies across our business to high-level strategic planning, budget allocation, individual customer interactions, product and service development, sales and servicing, distribution, support, risk and control functions, remuneration, and incentives. We all need to put customers interests at the heart of our activities and decision-making. The spirit of the Consumer Duty is reflected in our Group purpose to Help more people to look after their future. Always striving for better together. Admiral s Consumer Duty Principles: Understanding: All customer communication is easy to understand no jargon. Ease: Whatever channel a customer chooses, we make it simple - all tasks are equally important and finding and completing them can be done with minimum fuss no hassle! Fairness: Our prices are fair and all our products are designed based on thorough research and testing to ensure they meet customer needs and expectations - no surprises! Preferences: Someone with an experience of Genesys telephony system. Have worked with Insurance industry/process in past. This role is not just about assisting customers, it s about building a connection with each customer and being the embodiment of our brands commitment to service. If youre ready to take on this challenge and grow with us, we look forward to your application. Contact Us Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks. To know more about us, feel free to visit the websites below for more information.

Fixed CTC INR 4,25,000 + Exciting Incentives + Annual Company shares of 750 + Dividend on shares Admiral Solutions: Customer Care Specialist - Customer Value Salary & Benefits Fixed CTC INR 4,25,000 + Exciting Incentives + Annual Company shares of 750 + Dividend on shares Department Customer Services Location Gurugram Job Advert Description Job Description Customer Care Specialist Customer Value Admiral Group Plc. (UK) and Admiral Solutions (India) Know Us: The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India. We serve over 9 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together. In 2024 Admiral has been awarded as one of the World s Best Workplaces in a list published by Great Place To Work At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day. Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones: Great Place to Work certified for consecutive 9 years Ranked 79th in India s Top Large IT/ITES Companies 2024-25 India s Top 10 Best Workplace for Women Top 50 Companies in the IT/BPM in Large Size Organizations Indias Best Workplaces Building a Culture of Innovation by All Why Work with Us? As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide: Free Meals (while working from office) Free Cab Services with App enabled booking & tracking. Free Medical, Accident and Life Insurance Annual 750 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department) Opportunity to enrol in learning & development courses. Opportunity to be nominated to travel to our global offices. Opportunity to grow within the organization. Working Considerations Minimum Education: 10+2 Experience: Minimum of 1 year of experience in a customer service voice role (International) such as UK, US or Australian customers. Shift Timings: 6:30 AM IST - 2:30 AM IST Working Days: 5 days working in the week Salary: CTC INR 4,25,000 DOJ: 01-07-2025 Location: Flexibility to work both from home and office basis business requirements (fully vaccinated). WFH (Work from Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply. WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations. Summary of the role As a Customer Care Specialist, you will be the frontline of our operations, ensuring every contact is handled with a smile and a commitment to resolving their queries. Your goal is to provide delightful customer experience that exceeds expectations and fosters customer satisfaction. Role and Its Responsibilities Key Responsibilities: Take ownership of customer queries, aiming for First Call/Contact Resolution (FCR). Manage contacts (depending on the line of business- both voice or non-voice) while adhering to quality and compliance guidelines. Display ownership and accountability with in-depth knowledge of systems and processes. Utilize quick thinking to address a variety of customer queries. Learn and get cross-skilled on various insurance products such as new contacts, Retention, Mid-term servicing for voice channels. Engage in Customer Service, Retention up-selling or cross-selling products, treating all customers fairly. Ingredients to Success: Contribute positively to the team, recognizing and celebrating the success of others. Exhibit passion for our brand and customer service. Demonstrate excellent communication skills. Embrace new ways of working, unlearning and relearning as necessary. Commit to doing it right the first time for the customer. Foster an environment of mutual respect. Be open to change and receptive to feedback. Requirements: Flexible to work in shifts, including weekends and holidays. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Possess technical abilities to navigate through customer Service tools. Additional Requirement: As a Customer Care Specialist, you will play a crucial role in ensuring that our customers receive exceptional service and support. You will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. Your goal is to enhance customer satisfaction and loyalty by delivering a positive and seamless customer experience. The Consumer Duty applies across our business to high-level strategic planning, budget allocation, individual customer interactions, product and service development, sales and servicing, distribution, support, risk and control functions, remuneration, and incentives. We all need to put customers interests at the heart of our activities and decision-making. The spirit of the Consumer Duty is reflected in our Group purpose to Help more people to look after their future. Always striving for better together. Admiral s Consumer Duty Principles: Understanding: All customer communication is easy to understand no jargon. Ease: Whatever channel a customer chooses, we make it simple - all tasks are equally important and finding and completing them can be done with minimum fuss no hassle! Fairness: Our prices are fair and all our products are designed based on thorough research and testing to ensure they meet customer needs and expectations - no surprises! Preferences: Someone with an experience of Genesys telephony system. Have worked with Insurance industry/process in past. This role is not just about assisting customers, it s about building a connection with each customer and being the embodiment of our brands commitment to service. If youre ready to take on this challenge and grow with us, we look forward to your application. Contact Us Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks. To know more about us, feel free to visit the websites below for more information.

As per Industry Standards + Annual Company shares + Dividend on shares + Plethora of Benefits Salary & Benefits As per Industry Standards + Annual Company shares + Dividend on shares + Plethora of Benefits Department Customer Services Location Gurugram Job Advert Description Job Description Manager Operations Admiral Solutions Know Us: The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India .We serve over 9 million customers worldwide in line with our purpose to help more people to look after their future, always striving for better together. In 2023 Admiral has been awarded as one of the World s Best Workplaces in a list published by Great Place To Work At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who sign our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~13000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day. Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 13 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement culture and people practices, and this is testimony to the plethora of recognitions we have earned in the last couple of years. Here is the list of the latest ones: Great Place to Work certified for consecutive 9 years, Ranked 79th in India s Top Large IT/ITES Companies 2024-25 India s Top 10 Best Workplace for Women Top 50 Companies in the IT/BPM in Large Size Organizations Indias Best Workplaces Building a Culture of Innovation by All Why Work with Us? As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally.We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide: Free Meals (while working from office) Free Cab Services with App enabled booking & tracking. Free Medical, Accident and Life Insurance Annual 750 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department) Opportunity to enroll in learning & development courses. Opportunity to be nominated to travel to our global offices. Opportunity to grow within the organization. Flourish your skills and talents by joining the DEIB community Summary of the role Operations Manager needs to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs while delivering the Admiral strategy in the site. They are required to manage (in partnership with the wider teams) to deliver an outstanding Customer Experience . They are also tasked with managing, inspiring and motivating a manager to ensure operational excellence, high employee engagement and service improvement. Responsible for break through results and the quality of service from their teams. They must create an environment where people are empowered to take responsibility and ensuring the controls and support mechanisms are in place to enable them to do so. Thereby helping them to manage the risks in our business. Should be looking for solutions in every situation. The ideal candidate should demonstrate Admiral Culture in their words and actions. Required Profile: Ideally should have minimum 12 - 15 years experience with 4 to 5 years leadership experience while working for an International BPO or in a Shared Service environment. Minimum Education: Graduate Shift Timings: 6:30 AM IST - 2:30 AM IST Working Days: 5 days working in the week (24/7 environment) Location: Flexibility to work both from home and office basis business requirements (fully vaccinated) WFH (Work From Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 50 mbps and uninterrupted power supply. WFO (Work From Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations. Employee Benefits: Free Cab Services (both sides for now, can change to 8.00 PM to 8.00 AM) Free Meals (while working from office) Free Medical, Accident and Life Insurance Annual 750 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, as per department guidelines, and more pay-outs from time to time (subject to discretion of the department) Many more of employee-friendly benefits Role & its Responsibilities Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & NPS targets. To proactively maintain regular engagement with key contacts in line with customer and leader expectations. Business Focus - Ensure delivery of key performance indicators including day to day service levels, customer experience, quality measures and compliance measures. Develop strategy for business operations. Ability to build and review reports and business presentations. Ability to manage customer operations, maintain and foster stakeholder relationship. Ability to take charge and make decisions with balanced approach when required. Ideal Candidate: Has the ability to grow and lead teams from the scratch. Believes and adopts Servant Leadership. Inspires team members as a leader and mentor. Has managed customer service campaign and has experience in building teams from the scratch. Is aware and comfortable with shared service centre operations and functioning. Believe is customer centric approach and matured leadership approach Is polite and humble and does not promote an autocratic behaviour Should be comfortable in managing 200 -300 heads and organic growth Green Belt Certification and Project Management Course (Desired but not mandatory). Ability to take charge and make decisions with balanced approach when required. Ingredients to Success: Positively contribute to team by acknowledging others contributions and celebrating their success. Passionate about our Brand and Customer Service. Excellent communication skills. Humble and Approachable. Unlearn and learn new ways of working. Do It The Right Way, The First Time for the customer. Mutual Respect. Accept change and feedback. Flourish your skills and talents by joining the DEIB community. Contact Us Admiral Solutions (EUI Limited), 4th and 5th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India Please note that the recruitment team is working from home, there will be no walk-in s Contact Us- Career.admiralsolutions.in / vacancies Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks. To know more about us, feel free to visit the below websites for more information. www. admiralgroup.co.uk www. www.admiralsolutions.in www.admiral.com

Summary of the role The Executive Soft Services Facilities will be responsible for overall security and the maintenance of the premises. Will ensure that we are always cost effective. The Executive facilities must be a great communicator, negotiator and the sound decision maker. Should review the various budget heads. Mandatory Experience Minimum Education: Graduate or Postgraduate in relevant field Shift Timings : 6:30 AM IST - 2:30 AM IST Working Days : 5 days working in the week Location: Flexibility to work both from home and office basis business requirements (fully vaccinated) WFH (Work From Home) – need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 50 mbps and uninterrupted power supply. WFO (Work From Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations. Role & its Responsibilities Helpdesk: Responsible for all Employee services on day to day and week to week basis including but not limited to Cleaning, Physical Security, Food, vending, events, telecommunications etc. Weekly helpdesk Data generation and discussion in weekly meeting with FM on recurring issues, Better resolution and proactive planning to mitigate issues and improve process. Generate Monthly Helpdesk Report and share top 5 areas with the FM where most tickets raised, Suggestion on areas of improvement and plan. End to end management of Facility operation at office with accountability and customer satisfaction Planning of facility operations, implementation, tracking and controlling all activities. Daily Inspection of whole premises. Strong competency in Word, Excel and PPT . Health & Safety: Weekly round of facility to identify any H&S hazard, daily review of facility round done by FE Tech & Soft and ensure facility Is risk free from any H&S risk and hazard. Immediate action to be taken for any identified risk/issue and report to FM. H&S board updating and Fire warden List updating. Support FM for half yearly Fire Drill, all arrangements, like coordination for Fire warden trainings, coordination with the vendors and Internal employees and support team. Closure of All H&S issues observed during Monthly H&S rounds. Invoices: Ensuring all the material and services related invoices are received and submitted with finance after duly verification and necessary approvals on agreed schedule. No Pending invoices form previous month/s. Weekly updated Invoice Tracker to FM with highlights on any expected delayed/delayed invoice/payment General Facilities Management: Responsible for all Employee services on day to day and week to week basis including but not limited to Cleaning, Physical Security, Food, vending, events, H&S, Food, fruits, tuckshop, GYM, Parking Day to day Coordination with SEZ office for invoice entry, MPR etc Should be able to manage the end to end all technical services including equipment maintenance required to operate always facility & ensure 100% uptime of services. Successful Completion of Scheduled Annual Shutdown schedule. UK staff Management: Responsible for Expatriate Staff Apartment management, service provider coordination, any issues related to apartment to be attended and closed with the help of FE tech and Service provider. Monthly Meeting with UK Staff along with FM to take feedback on services, issues and its resolutions. Any update and communication to be done. Welcome email to UK staff visiting India with all the relevant information - a week in advance. Upon vacating the apartment/s, ITS handover, and any breakage charges invoice to be shared with the stake holders for approval and payments. Stakeholder engagement: Regular engagement with various stakeholders like HR, Business team members. Strong competency in Word, Excel and PPT . Contact Us Admiral Solutions (EUI Limited), 4th and 5th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks. To know more about us, feel free to visit the below websites for more information. www. www.admiralsolutions.in Show more Show less

Department People Services Gurugram The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India. We serve over 9 million customers worldwide in line with our purpose to help more people to look after their future, always striving for better together. In 2024 Admiral has been awarded as one of the World s Best Workplaces in a list published by Great Place To Work At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who sign our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day. Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement culture and people practices, and this is testimony to the plethora of recognitions we have earned in the last couple of years. Here is the list of the latest ones: Great Place to Work certified for consecutive 9 years Ranked 79th in India s Top Large IT/ITES Companies 2024-25 India s Top 10 Best Workplace for Women Top 50 Companies in the IT/BPM in Large Size Organizations Indias Best Workplaces Building a Culture of Innovation by All Why Work with Us? As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide: Free Meals (while working from office) Free Cab Services with App enabled booking & tracking. Free Medical, Accident and Life Insurance Annual 750 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department) Opportunity to enrol in learning & development courses. Opportunity to be nominated to travel to our global offices. Opportunity to grow within the organization. Working Considerations Minimum Education: Graduate Experience: Minimum 2 years of relevant experience Shift Timings: 6:30 AM IST - 2:30 AM IST Working Days: 5 days working in the week Location: Flexibility to work both from home and office basis business requirements (fully vaccinated) WFH (Work from Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply. WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations. Summary of the role PS Engagement, Executive is responsible to serve as a point of contact for employees for any assistance within the People Services areas. Excluding recruitment, payroll and compliance. Role and Its Responsibilities 1) Induction and On-boarding Organizing the induction and joining formalities Getting the paperwork done for new joiners Handing over the completed files to the recruitment team for further processing. Ensuring to send the documents for Background Verification Make sure that all the files are up to date with the exact information. Send the updated and accurate details for the new joiners to the Payroll Processing team. 2) Communication Sending mails on behalf of PS regarding updates, cautions, changes, guidelines, any new activity coming up, promotions etc. Issuing and sharing various letters or certificates to the employees Sharing employment details for verification of ex-employees Responding to mails by ex-employees on their employment Ensure all communication with the team members are documented to the staff files and the same send to their managers. 3) Meeting & consulting (Grievance Handling) Counselling employees about their problems Serving as a mediator between an employee and manager for grievances and redressal Holding 1-2-1 meetings with employees before putting them on any Performance Improvement Plans Conducting exit interview and trying to retain the resource or at least find the actual reason for leaving To Meet the team members who have not performed well in the last month and ensure that they are motivated and ensure that they are getting the coaching and the feedback from their respective managers. 4) Fun Activities Organizing various competitions on the floor to keep the workplace lively Arranging functions on festivals Running various campaigns for social service and public welfare Contact Us Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India Email ID - documents@admiralgroup.co.uk Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks. To know more about us, feel free to visit the below websites for more information.

As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide: Free Meals (while working from office) Free Cab Services with App enabled booking tracking. Free Medical, Accident and Life Insurance Annual 750 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department) Opportunity to enrol in learning development courses. Opportunity to be nominated to travel to our global offices. Opportunity to grow within the organization. Working Considerations Minimum Education: Graduate Experience: Minimum 2 years of relevant experience Shift Timings: 6:30 AM IST - 2:30 AM IST Working Days: 5 days working in the week Vaccination: Fully Vaccinated (Preferred) Location: Flexibility to work both from home and the office based on business requirements within Admirals serviceable area. WFH (Work from Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply. WFO (Work from Office) - we'do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations. Summary of the role People Partner Executive is responsible to serve as a point of contact for employees for any assistance within the People Services areas. Excluding recruitment, payroll and compliance. Role and Its Responsibilities 1) Induction and On-boarding Organizing the induction and joining formalities Getting the paperwork done for new joiners Handing over the completed files to the recruitment team for further processing. Ensuring to send the documents for Background Verification Make sure that all the files are up to date with the exact information. Send the updated and accurate details for the new joiners to the Payroll Processing team. 2) Communication Sending mails on behalf of PS regarding updates, cautions, changes, guidelines, any new activity coming up, promotions etc Issuing and sharing various letters or certificates to the employees Sharing employment details for verification of ex-employees Responding to mails by ex-employees on their employment Ensure all communication with the team members are documented to the staff files and the same send to their managers. 3) Meeting consulting (Grievance Handling) Counselling employees about their problems Serving as a mediator between an employee and manager for grievances and redressal Holding 1-2-1 meetings with employees before putting them on any Performance Improvement Plans Conducting exit interview and trying to retain the resource or at least find the actual reason for leaving To Meet the team members who have not performed we'll in the last month and ensure that they are motivated and ensure that they are getting the coaching and the feedback from their respective managers. 4) Fun Activities Organizing various competitions on the floor to keep the workplace lively Arranging functions on festivals Running various campaigns for social service and public welfare

Job Description Customer Care Specialist - Customer Hub Admiral Group Plc. (UK) and Admiral Solutions (India) Know Us: The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India. We serve over 9 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together. In 2024 Admiral has been awarded as one of the World s Best Workplaces in a list published by Great Place To Work At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day. Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones: Great Place to Work certified for consecutive 9 years Ranked 79th in India s Top Large IT/ITES Companies 2024-25 India s Top 10 Best Workplace for Women Top 50 Companies in the IT/BPM in Large Size Organizations Indias Best Workplaces Building a Culture of Innovation by All Why Work with Us? As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide: Free Meals (while working from office) Free Cab Services with App enabled booking & tracking. Free Medical, Accident and Life Insurance Annual 750 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department) Opportunity to enrol in learning & development courses. Opportunity to be nominated to travel to our global offices. Opportunity to grow within the organization. Working Considerations Minimum Education: 10+2 Experience: Minimum of 1 year of experience in a customer service voice role (International) such as UK, US or Australian customers. Shift Timings: 6:30 AM IST - 2:30 AM IST Working Days: 5 days working in the week Salary: CTC INR 4,25,000 DOJ: 04-08-2025 Vaccination: Fully Vaccinated (Preferred) Location: Flexibility to work both from home and the office based on business requirements within Admirals serviceable area. WFH (Work from Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply. WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations. Summary of the role As a Customer Care Specialist, you will be the frontline of our operations, ensuring every contact is handled with a smile and a commitment to resolving their queries. Your goal is to provide delightful customer experience that exceeds expectations and fosters customer satisfaction. Role and Its Responsibilities Key Responsibilities: Take ownership of customer queries, aiming for First Call/Contact Resolution (FCR). Manage contacts (depending on the line of business- both voice or non-voice) while adhering to quality and compliance guidelines. Display ownership and accountability with in-depth knowledge of systems and processes. Utilize quick thinking to address a variety of customer queries. Learn and get cross-skilled on various insurance products such as new contacts, Retention, Mid-term servicing for voice channels. Engage in Customer Service, Retention up-selling or cross-selling products, treating all customers fairly. Ingredients to Success: Contribute positively to the team, recognizing and celebrating the success of others. Exhibit passion for our brand and customer service. Demonstrate excellent communication skills. Embrace new ways of working, unlearning and relearning as necessary. Commit to doing it right the first time for the customer. Foster an environment of mutual respect. Be open to change and receptive to feedback. Requirements: Flexible to work in shifts, including weekends and holidays. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Possess technical abilities to navigate through customer Service tools. Additional Requirement: As a Customer Care Specialist, you will play a crucial role in ensuring that our customers receive exceptional service and support. You will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. Your goal is to enhance customer satisfaction and loyalty by delivering a positive and seamless customer experience. The Consumer Duty applies across our business to high-level strategic planning, budget allocation, individual customer interactions, product and service development, sales and servicing, distribution, support, risk and control functions, remuneration, and incentives. We all need to put customers interests at the heart of our activities and decision-making. The spirit of the Consumer Duty is reflected in our Group purpose to Help more people to look after their future. Always striving for better together. Admiral s Consumer Duty Principles: Understanding: All customer communication is easy to understand no jargon. Ease: Whatever channel a customer chooses, we make it simple - all tasks are equally important and finding and completing them can be done with minimum fuss no hassle! Fairness: Our prices are fair and all our products are designed based on thorough research and testing to ensure they meet customer needs and expectations - no surprises! Preferences: Someone with an experience of Genesys telephony system. Have worked with Insurance industry/process in past. This role is not just about assisting customers, it s about building a connection with each customer and being the embodiment of our brands commitment to service. If youre ready to take on this challenge and grow with us, we look forward to your application. Contact Us Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks. To know more about us, feel free to visit the websites below for more information.

CTC basis Current Package + Annual Company shares worth 750 + Dividend on shares + free meals + free cabs between 8 pm to 8 am Salary & Benefits CTC basis Current Package + Annual Company shares worth 750 + Dividend on shares + free meals + free cabs between 8 pm to 8 am Department Accounts & Finance Location Gurugram Job Advert Description Job Description Executive - Finance Admiral Group Plc. (UK) and Admiral Solutions (India) Know Us: The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India. We serve over 9 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together. In 2024 Admiral has been awarded as one of the World s Best Workplaces in a list published by Great Place To Work At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day. Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones: Great Place to Work certified for consecutive 9 years Ranked 79th in India s Top Large IT/ITES Companies 2024-25 India s Top 10 Best Workplace for Women Top 50 Companies in the IT/BPM in Large Size Organizations Indias Best Workplaces Building a Culture of Innovation by All Why Work with Us? As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide: Free Meals (while working from office) Free Cab Services with App enabled booking & tracking. Free Medical, Accident and Life Insurance Annual 750 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department) Opportunity to enrol in learning & development courses. Opportunity to be nominated to travel to our global offices. Opportunity to grow within the organization. Working Considerations Minimum Education: B.Com/M.com/MBA Experience: 1 year of relevant experience in the finance industry. Shift Timings: 6:30 AM IST - 2:30 AM IST Working Days: 5 days working in the week Vaccination: Fully Vaccinated (Preferred) Location: Flexibility to work both from home and the office based on business requirements within Admirals serviceable area. WFH (Work from Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply. WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations. Summary of the role The Executive-Finance manages daily accounting tasks, including vendor payments, bank reconciliation, and maintaining accounts receivables and payables. The role ensures responsibility to review and manage the accounts on the instructions whilst ensuring compliance and audit. Coordination with internal departments and vendors is key to ensuring smooth implementation of financial operations. Role and Its Responsibilities Handling general day-to-day accounting Independently handling vendor invoices, payments, vendor registration management, Purchase orders and Debit/Credit notes. Handling all bank related transactions and maintaining bank reconciliation on a day-to-day basis. Maintain all Account Receivables and Payables records Support to file all statutory compliance on monthly basis like TDS, PF, LWF, GST, Softex filing, SEZ Filing etc. Independently handling month closing task Dealing with Statutory Auditors (Big4) by providing audit related data on a timely basis Coordinate with inter-departments like facilities, HR, employees, Vendors on day-to-day basis Woking experience in tally is mandatory Contact Us Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks. To know more about us, feel free to visit the websites below for more information.

CTC basis Current Package + Annual Company shares worth 750 + Dividend on shares + free meals + free cabs between 8 pm to 8 am Salary & Benefits CTC basis Current Package + Annual Company shares worth 750 + Dividend on shares + free meals + free cabs between 8 pm to 8 am Department People Services Location Gurugram Job Advert Description Job Description Executive - Payroll MI Admiral Group Plc. (UK) and Admiral Solutions (India) Know Us: The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India. We serve over 9 million customers worldwide in line with our purpose, to help more people to look after their future, always striving for better together. In 2024 Admiral has been awarded as one of the World s Best Workplaces in a list published by Great Place To Work At Admiral Solutions (Branch Office of AGp), we truly believe that customers and our front-line staff are at the heart of everything we do. It is the customer who signs our checks, and then it is our front-line staff who makes it happen for us. When you join Admiral, you join ~15000 family members worldwide with one common goal of delivering brilliant Customer Experience every day, right from the first call or interaction of the day. Since 2012, Admiral Solutions Gurgaon, Haryana, India, has its sole purpose defined to help our UK-based customers and global colleagues to leverage the time zone difference. Now with almost 11 years of experience, from 16 to ~2700 employees working with our different departments, we provide contact center support to our end customers. We have high standards of engagement, culture and people practices, and this is testimony to the plethora of recognition we have earned in the last couple of years. Here is the list of the latest ones: Great Place to Work certified for consecutive 9 years Ranked 79th in India s Top Large IT/ITES Companies 2024-25 India s Top 10 Best Workplace for Women Top 50 Companies in the IT/BPM in Large Size Organizations Indias Best Workplaces Building a Culture of Innovation by All Why Work with Us? As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide: Free Meals (while working from office) Free Cab Services with App enabled booking & tracking. Free Medical, Accident and Life Insurance Annual 750 equivalent Company Shares to every staff member Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department) Opportunity to enrol in learning & development courses. Opportunity to be nominated to travel to our global offices. Opportunity to grow within the organization. Working Considerations Minimum Education: Graduate Experience: Minimum 2 years Shift Timings: 6:30 AM IST - 2:30 AM IST Working Days: 5 days working in the week Vaccination: Fully Vaccinated (Preferred) Location: Flexibility to work both from home and the office based on business requirements within Admirals serviceable area. WFH (Work from Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply. WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations. Summary of the role The Payroll Executive will be responsible for the overall payroll management systems. Has to follow up from various departments to have the payroll input on time alongside has to update all the changes which area made by the existing staff for any relevant changes. This includes ensuring timely and accurate processing of employee salaries, benefits, and deductions, while maintaining compliance with legal and regulatory requirements. This role requires a keen eye for detail, excellent organizational skills, and in-depth knowledge of payroll systems Role and Its Responsibilities Advanced Excel Skills & Complex formulas: INDEX-MATCH, XLOOKUP, SUMIFS, IFERROR, ARRAYFORMULAS Data tools: PivotTables, Power Query, Power Pivot, Data Validation Data Analysis, Dashboard creation and automation using VBA/macros Good Communication Skills Payroll Data Management Handle salary adjustments, bonuses, deductions, PF, LWF, TDS along with other statutory compliance. Generate and distribute payroll reports to relevant stakeholders. Stay updated on tax regulations and compliance standards related to payroll processing. Invoicing and Billing Coordination with Service Providers Work experience on HRMS tool will be an added advantage Contact Us Admiral Solutions (EUI Limited), 4th, 5th and 6th Floor, Building 6 B, Gurgaon Infospace IT/ITES SEZ, Candor Techspace, Dundahera, Sector 21, Gurgaon, Haryana - 122016, India Admiral Solutions is an equal opportunities employer and makes employment decisions without any bias to race, colour, religion, sex, sexual orientation, gender identity, and disability. All candidates applying are subject to successful completion to background verification checks. To know more about us, feel free to visit the websites below for more information.