Customer Care Manager

Who Are We

Role Overview

What You’ll Do

• Greet and assist visitors or clients entering the office.
• Maintain a neat, pleasant reception area and office records.
• Respond to customer queries via phone, email, or chat.
• Handle front-desk queries and provide basic information about the company.
• Coordinate with the showroom manager and backend teams.
• Provide product or service information (e.g., EV bikes, booking status, servicing).
• Record and update customer details and complaints in CRM.
• Follow up with customers to ensure service completion and satisfaction.
• Handle polite escalation of complaints or feedback.
  

Who Can Apply?

• Any graduate with 2–3 years of experience in customer-facing roles, including strong telecalling and call-handling experience; immediate joiners preferred.
• Excellent communication skills in English and Tamil.
• Proven experience in call handling, customer interaction, and front-desk/lobby management.
• Professional demeanor with a pleasant and hospitable personality.
• Ability to ensure a welcoming and organized environment while coordinating effectively with internal teams.
• Basic computer proficiency, including MS Office; experience with CRM systems is an advantage.
• Automotive experience.
  

What’s In It For You

• Opportunity to work in a fast-paced and dynamic environment.
• Opportunities for professional advancement as the company undergoes expansion.
• A culture that fosters collaboration and creativity within the team.
• Collaborate closely with seasoned experts in the field.