Job Summary: We are looking for a customer-focused, energetic, and technically knowledgeable Service Advisor to join our team. The ideal candidate will act as a liaison between customers and our service technicians, ensuring clear communication, accurate job card creation, and customer satisfaction throughout the service process. Key Responsibilities: Greet customers warmly and listen to their vehicle concerns or service requirements Create accurate job cards and ensure proper documentation Provide repair/service estimates and explain recommended services to customers Coordinate with workshop team for timely and quality service delivery Follow up on vehicle progress and keep customers updated Conduct final delivery of vehicles ensuring all services are completed Upsell additional services and products where appropriate Handle warranty and insurance-related documentation (if applicable) Address and resolve customer complaints professionally Ensure customer satisfaction and maintain long-term relationships Key Skills Required: Excellent communication and interpersonal skills Strong technical knowledge of automobiles (especially Maruti Suzuki is a plus) Ability to handle pressure and manage multiple tasks Basic computer skills (DMS knowledge preferred) Customer-first attitude with problem-solving mindset Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location: In person
Job Summary: We are looking for a customer-focused, energetic, and technically knowledgeable Service Advisor to join our team. The ideal candidate will act as a liaison between customers and our service technicians, ensuring clear communication, accurate job card creation, and customer satisfaction throughout the service process. Key Responsibilities: Greet customers warmly and listen to their vehicle concerns or service requirements Create accurate job cards and ensure proper documentation Provide repair/service estimates and explain recommended services to customers Coordinate with workshop team for timely and quality service delivery Follow up on vehicle progress and keep customers updated Conduct final delivery of vehicles ensuring all services are completed Upsell additional services and products where appropriate Handle warranty and insurance-related documentation (if applicable) Address and resolve customer complaints professionally Ensure customer satisfaction and maintain long-term relationships Key Skills Required: Excellent communication and interpersonal skills Strong technical knowledge of automobiles (especially Maruti Suzuki is a plus) Ability to handle pressure and manage multiple tasks Basic computer skills (DMS knowledge preferred) Customer-first attitude with problem-solving mindset Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location: In person
We are seeking a skilled and experienced Senior Technician to join our service team at Bimal Maruti, Kunnamangalam. As a Senior Technician, you will be responsible for diagnosing and repairing mechanical and electrical issues in Maruti Suzuki vehicles. Your expertise will be crucial in ensuring quality service delivery, guiding junior technicians, and maintaining high levels of customer satisfaction. Key Responsibilities: - Accurately diagnose and repair Maruti Suzuki vehicles. - Perform periodic maintenance, running repairs, and advanced diagnostic work using Maruti diagnostic tools. - Ensure adherence to standard repair procedures and quality checks. - Coordinate with the Service Advisor and Workshop Manager for job progress and Turnaround Time (TAT). - Maintain thorough documentation of repairs, checklists, and job cards. - Uphold safe working practices and ensure proper usage of tools and equipment. - Conduct final inspections and road tests as needed. Required Skills & Qualifications: - ITI / Diploma in Automobile. - Minimum 5 years of experience in a 4-wheeler service workshop; Maruti Suzuki dealership experience is a plus. - Strong diagnostic and technical skills. - Ability to lead and mentor a team. - Good communication and teamwork skills. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule is on day shift with a performance bonus incentive. If you meet the qualifications and are ready to contribute your expertise to our team, we look forward to receiving your application.,
As a Senior Technician at Bimal Maruti in Kunnamangalam, you will play a crucial role in our Service Workshop by utilizing your expertise in automobile servicing, particularly with Maruti Suzuki vehicles. Your responsibilities will include: - Performing accurate diagnosis and repair of Maruti Suzuki vehicles. - Carrying out periodic maintenance, running repairs, and advanced diagnostic work using Maruti diagnostic tools. - Ensuring adherence to standard repair procedures and quality checks. - Coordinating with the Service Advisor and Workshop Manager for job progress and TAT. - Maintaining proper documentation of repairs, checklists, and job cards. - Ensuring safe working practices and proper usage of tools and equipment. - Conducting final inspection and road tests, when required. To excel in this role, you should possess the following skills and qualifications: - ITI / Diploma in Automobile. - Minimum 5 years of experience in a 4-wheeler service workshop; Maruti Suzuki dealership experience is a plus. - Strong diagnostic and technical skills. - Ability to lead and mentor a team. - Good communication and teamwork skills. In addition to the above, we offer health insurance and Provident Fund benefits for this full-time, permanent position. The work schedule is during the day shift, with the potential for a performance bonus. If you have the necessary experience and skills, we would be excited to have you join our team at Bimal Maruti in Kunnamangalam.,
Overview We are seeking a dynamic and energetic Sales Manager to lead our sales team and drive business growth across diverse markets. In this pivotal role, you will be responsible for developing strategic sales initiatives, managing key client relationships, and expanding our market presence through innovative business development efforts. Your leadership will inspire a high-performing sales force, foster customer-centric solutions, and leverage cutting-edge marketing and technology tools to achieve ambitious targets. This position offers an exciting opportunity to influence company success while honing your management and technical sales expertise in a fast-paced environment. Responsibilities Lead, motivate, and manage a team of sales professionals to meet and exceed sales objectives. Develop comprehensive sales strategies tailored to target markets, emphasizing outside sales efforts and B2B (business-to-business) engagement. Cultivate and maintain strong relationships with existing clients while actively pursuing new business opportunities through proactive outreach and networking. Utilize CRM platforms such as Salesforce to track sales activities, analyze performance metrics, and optimize pipeline management. Conduct detailed market analysis to identify emerging trends, customer needs, and competitive positioning; translate insights into actionable plans. Collaborate with marketing teams to design campaigns that enhance brand visibility and generate qualified leads for the sales team. Negotiate contracts, pricing, and terms with clients to secure mutually beneficial agreements while ensuring customer satisfaction. Oversee account management processes to ensure ongoing customer success, retention, and expansion of revenue streams. Provide leadership in technical sales scenarios by understanding product specifications, demonstrating solutions, and addressing complex customer requirements. Foster a culture of exceptional customer service by ensuring the team delivers personalized support aligned with client expectations. Analyze sales data regularly to identify opportunities for growth, process improvements, and increased efficiency across all sales functions. Experience Proven track record in outside sales with a strong background in B2B (business-to-business) environments. Demonstrated management experience leading high-performing sales teams with a focus on coaching and development. Extensive experience in technology or technical sales, including familiarity with software solutions like Salesforce or similar CRM tools. Strong skills in negotiation, business development, account management, and strategic planning. Ability to analyze complex data sets to inform decision-making and optimize sales strategies effectively. Knowledge of marketing principles as they relate to lead generation and brand positioning is highly desirable. Exceptional communication skills coupled with a customer-centric approach that fosters long-term relationships. Leadership qualities that inspire teamwork, accountability, and continuous improvement within the sales organization. Join us as we accelerate growth through innovative strategies and passionate leadership! This role offers an engaging environment where your expertise will directly impact our success while providing opportunities for professional development in a vibrant industry landscape. Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Health insurance Paid time off Work Location: In person
Job Summary: The HR Recruiter is responsible for end-to-end recruitment activities for various positions within the automobile dealership/automobile company. This role ensures timely hiring, maintaining a strong candidate pipeline, and selecting qualified talent that aligns with organizational needs and culture. Key Responsibilities:1. Talent Acquisition & Hiring Handle the entire recruitment cycle including sourcing, screening, interviewing, and onboarding. Identify hiring needs in coordination with department heads (Sales, Service, Accounts, Bodyshop, CRM, Admin, etc.). Source candidates through job portals, social media, references, consultancies, and campus hiring. Conduct telephonic and face-to-face interviews to assess candidate suitability. Ensure timely closure of positions and maintain a hiring tracker. 2. Workforce Planning Understand monthly and quarterly manpower requirements. Assist in creating job descriptions for various roles in Sales, Service, Technical, and Support teams. Build a strong candidate pipeline for high-demand roles (Sales Consultants, Technicians, Service Advisors, Drivers, etc.). 3. Coordination & Documentation Coordinate interview schedules with hiring managers. Prepare offer letters, appointment letters, and onboarding documents. Ensure proper joining formalities and employee file management. Maintain recruitment reports and MIS for management review. 4. Employer Branding Represent the organization during campus placements, job fairs, and recruitment drives. Promote the company’s values and work culture to attract quality talent. Assist in digital recruitment campaigns through social media and online platforms. 5. Compliance & Policies Ensure adherence to HR policies and recruitment guidelines. Maintain confidentiality of employee and candidate information. Support compliance with labor laws and statutory hiring procedures. 6. Onboarding & Induction Conduct employee induction and orientation programs. Ensure smooth integration of new hires into their roles. Collect feedback and support new employees during the probation period. Qualifications & Experience: Bachelor’s degree / MBA / PGDM in HR or related field. 1–3 years of recruitment experience, preferably in the automobile industry or retail sector. Familiarity with hiring for Sales, Service, Technical, and Support roles. Skills Required: Strong communication and interpersonal skills. Good understanding of recruitment tools and HR software. Ability to multitask and work in a fast-paced environment. Good negotiation and relationship-building skills. Knowledge of automobile industry roles and manpower structures (preferred). Key Performance Indicators (KPIs): Time taken to close positions. Quality of hires and retention rate of new employees. Hiring cost per employee. Candidate pipeline strength. Recruitment process efficiency and accuracy. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid time off Work Location: In person
Job Purpose: To oversee all financial and accounting operations of the dealership, ensure accuracy in financial reporting, maintain compliance with statutory requirements, and manage end-to-end accounting functions. The Senior Accountant will play a key role in supporting dealership profitability through timely financial analysis, cost control, and process adherence. Key Responsibilities:1. Financial Accounting & Reporting Prepare and maintain all financial statements including P&L accounts, balance sheet, cash flow , and MIS reports. Ensure timely and accurate month-end and year-end closing of accounts. Handle general ledger entries, reconciliations, and adjustments . Monitor and control receivables, payables, and expenses . Prepare and analyze variance reports, budget comparisons , and dealership financial summaries. 2. Automobile Dealership Accounting (Essential Experience) Handle accounting specific to vehicle sales, service, spares, insurance, accessories , and workshop operations. Manage OEM-related financial processes , including claims, incentives, warranty settlements, and reimbursements. Ensure accurate DMS (Dealer Management System) entries and daily reconciliation with accounting software. Oversee gate passes, stock registers, delivery notes , and inventory controls. Coordinate with Sales, Service, Body Shop, Spares, and CRM teams for financial accuracy. 3. Statutory Compliance & Audit Ensure compliance with GST, TDS, PF, ESI, Professional Tax , and all statutory regulations. Prepare and submit all tax returns and related documentation. Liaise with internal and external auditors , furnish required data, and close audit queries. Maintain proper documentation and records for statutory audits and OEM audits. 4. Banking & Cash Management Manage daily bank reconciliation and cash flow statements. Oversee cash handling, deposits, payments, and approvals. Maintain proper records for loans, OD accounts, fixed deposits , and other financial instruments. 5. Process Improvement & Team Support Ensure strong internal controls , process discipline, and financial hygiene. Provide guidance to junior accountants and support staff. Identify gaps in processes and recommend improvements for financial efficiency. Support management in financial planning and decision-making. Key Skills & Competencies: Strong knowledge of automobile dealership accounting (mandatory). In-depth understanding of GST, TDS, and statutory compliance . Proficiency in Tally ERP, DMS software (Maruti/Mahindra/Toyota etc.), MS Excel , and financial tools. Excellent analytical, numerical, and problem-solving skills. Strong communication skills and ability to work cross-functionally. High integrity, accuracy, and attention to detail. Qualifications & Experience: Bachelor’s or Master’s Degree in Commerce / Finance / Accounting (B.Com, M.Com, MBA-Finance). Minimum 10 years of total accounting experience , of which at least 5 years must be in the automobile dealership industry . Experience handling audits, taxation, financial reporting, DMS , and dealership operations is essential. Key Performance Indicators (KPIs): Accuracy of financial statements. Timeliness of monthly & annual closing. Reduction in outstanding receivables. Compliance score in audits (OEM, statutory, internal). Accuracy in DMS–Accounts reconciliation. Efficiency in cash flow and expense control. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Purpose To enhance customer satisfaction by ensuring high-quality customer interactions, managing post-service communication, handling complaints effectively, and maintaining strong customer relationships to support service retention and CSI (Customer Satisfaction Index) improvement. Key ResponsibilitiesCustomer Relations & Service Excellence Ensure excellent customer experience throughout the service lifecycle. Manage customer interactions during vehicle drop-off, follow-up, and delivery. Respond promptly to customer concerns, inquiries, and feedback. Maintain high CSI scores and ensure corrective actions for low-scoring cases. Complaint Handling Address customer escalations and grievances professionally. Coordinate with Service Advisors, Technical Teams, and Workshop Heads to ensure quick resolutions. Conduct root cause analysis for repeated complaints and implement preventive actions. Customer Communication & Retention Conduct service follow-ups, feedback calls, and reminder communication for periodic maintenance. Manage loyalty and retention programs such as AMC, RSA, and extended warranty renewals. Organize customer engagement activities like service camps and appreciation events. Operational Responsibilities Ensure compliance with OEM (Maruti Suzuki) and dealership standards. Monitor and manage online reviews & customer feedback platforms. Track TAT (Turnaround Time) and ensure timely vehicle delivery. Prepare reports on CSI performance, repeat repairs, and customer issues for management review. Team Coordination Work closely with Service Advisors, CRM executives, and workshop personnel to maintain smooth customer handling. Conduct regular training and briefings to reinforce customer-centric behavior. Qualifications & Experience Bachelor's degree preferred (Automobile, Business Administration or related field). Minimum 3–5 years in customer relations, preferably in the automobile sector. Strong communication, interpersonal, and problem-solving skills. Knowledge of service processes, telecalling operations & CRM software. Key Skills Customer Handling & Communication Conflict Resolution & Negotiation Knowledge of Automobile Service Process Data Tracking & Reporting Team Coordination & Training Complaint Management System (CMS) proficiency Performance Indicators CSI/SSI scores Customer retention & repeat business Resolution time for complaints Reduction in repeat issues & escalation cases Quality of communication and documentation Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location: In person