Customer Care Manager

As a Customer Care Manager at Maruti Suzuki, your role is crucial in ensuring high levels of customer satisfaction throughout their car ownership journey. You will be responsible for addressing customer inquiries and complaints related to sales, service, or spare parts. Your prompt and efficient resolution of customer issues will contribute to a positive customer experience. It will be essential for you to maintain accurate customer records and ensure clear communication at every stage of the service process. Depending on the size of the dealership, you may have the opportunity to lead a team of customer service representatives. In this role, you will be responsible for assigning tasks, monitoring performance, and providing coaching and mentoring to enhance customer service skills within your team. To excel in this role, you must have a strong understanding of Maruti Suzuki products, services, and warranty policies. Keeping yourself updated on company guidelines and procedures for customer interaction will be essential to deliver exceptional service. In addition to the specific requirements of the role, you should possess excellent communication and interpersonal skills to build rapport with customers effectively. Your problem-solving abilities will enable you to address customer concerns efficiently. The role will also require you to work well under pressure, meet deadlines, and demonstrate strong computer literacy, particularly in CRM (Customer Relationship Management) systems. This is a full-time position with benefits including Provident Fund. The work location will be in person. We hope this overview of the role provides you with a clear understanding of the expectations and responsibilities associated with being a Customer Care Manager at Maruti Suzuki.,